While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Items never received, the sales email address given didn't work, and when I phoned to query about the items not being received they put the phone down on me then didn't pick up when I called back.
Since having this experience I found on forums that multiple people have had the same problem when using this company.
this Website is a SCAM! I wish i new before my order.
Ordered goods and paid for them via Paypal. Glad I did as never got any goods and bank clawed money back for me. The seller looked genuine given the online store but found out afterwards that the storefront was just a "front". Steer well clear of this seller as you will lose money and never see your goods.
Scammers! Taking orders via website, taking money and dont delivery any goods. Stay well clear of them.
Ive had to get the police involved
Still waiting for my order of machine accessories, no confirmation of order and no notification it’s been dispatched or expected delivery date. It’s now been several weeks. Taken my money but no items received .all my emails are being ignored by them also. . Very poor indeed. Avoid. Complete scammers. Update ; never did receive my order, had to contact bank to get refunded. AVOID SEWING SUPPLIES DIRECT
Steer away from this company, they took your money and never sent order out. I ordered some needles after several emails over 2 months trying to check the order status, I received no answer. I will contact my bank to try and get the money back. They’re scammer.
Ordered some needles. After two month there wasn't a reply to emails. I called and a guy answered and he sounded like he was in his car and said to email customer service. Over 5 emails I heard nothing. No needles. No refund. I had to contact my bank as this was now a fraudulant transaction. The guy is a scam, takes your money and never sends anything. Buyer beware.
Order made on 2nd April. Now 28th April. No items. No dispatch. The company have now ignored seven emails. No refund either. Don't order from them.
Very good item and fast delivery. I have used this company via eBay a couple of times for Bernina machine parts and very happy with everything. Keep up the great work!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
