Seymours Estate Agents Reviews 

733
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the friendly agents who provide thoughtful guidance during house viewings and thoroughly support them throughout the entire purchasing process. Reviewers often describe individual team members as professional, patient, and deeply dedicated to securing suitable properties for clients. However, some customers also noted frustrating communication delays, with phone calls and emails frequently going unanswered by the office staff. A few reviewers experienced poor service regarding maintenance issues and urgent repairs that were never properly resolved. People additionally expressed deep dissatisfaction concerning unexpected fee demands and stressful tenancy deposit disputes at the end of their stay.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from high praise to severe frustration.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a strong division among consumers. While some... See more

Customer service

Consumers find customer_service to be deeply frustrating due to poor communication and support. Reviewers... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that emails are ignored and calls are... See more

Price

Clients share negative opinions on price, reporting inflated renting costs for low-quality properties.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated ever... See more

Rated 5 out of 5 stars

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process. She took the time t... See more

Rated 5 out of 5 stars

Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great a... See more

Rated 5 out of 5 stars

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she... See more

Company replied


Company details

  1. Estate Agent

Written by the company

We live locally in our areas, know the locations intimately and can therefore give expert, informed advice. We are independent agents and specialise in selling residential properties. We also have a system of cross-referral so that we cross-sell betwee...


Contact info

3.7

Average

TrustScore 3.5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(733)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Andrew has been absolutely great at…

Andrew has been absolutely great at keeping me in touch with everything so far.

2 October 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Julie-Ann. I'm really pleased to hear that Andrew has been keeping you well informed throughout the process. It's always our aim to ensure everything runs smoothly, and it’s great to know you’re feeling supported. If there's anything else we can assist with, don't hesitate to reach out.

Rated 5 out of 5 stars

the prospective buyers were given the…

the prospective buyers were given the opportunity to look around the property and ask their questions

21 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your review Gita. We’re pleased the prospective buyers had the chance to thoroughly look around the property and ask their questions. Ensuring everyone is informed and comfortable throughout the process is something our whole team takes pride in.

Rated 5 out of 5 stars

A real team effort from the Horsell…

A real team effort from the Horsell branch from finding a purchaser for us and finding the perfect property for us to eventually move into.

13 September 2024
Unprompted review
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Reply from Seymours Estate Agents

The whole team is thrilled to have helped you find both a buyer and your perfect new home. It was a real team effort, and we're glad we could support you through the process. Thanks John.

Rated 5 out of 5 stars

Seymour’s staff have been prompt and…

Seymour’s staff have been prompt and respectful in my contacts with them. They have acted efficiently and answered emails/queries quickly. Very much appreciate this.

17 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your feedback! We're delighted to hear that you found our team prompt, respectful, and efficient in handling your queries. It's great to know our efforts are appreciated!

Rated 5 out of 5 stars

Selling your house is a daunting…

Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.
I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.
Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.
With the service received so far, it's no wonder they are the leading agents in the area by far

24 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.

Rated 5 out of 5 stars

Every interaction with Seymour’s from…

Every interaction with Seymour’s from the beginning has been superb and incredibly professional.

24 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thanks, Mark for the feedback. It’s great to hear you’ve had a good experience with us from the start. We’re glad we could help.

Rated 1 out of 5 stars

I would not trust this company

As far as I am concerned they should not get one star. The owner came and gave a verbal valuation of £310000 - £320,000. Due to certain circumstances he had to send this valuation to another party. This valuation he told me then increased to £362,500-£375000 in his letter to the other party.
Once I was sent a copy of this letter I called this same person from Seymour’s Lightwater for an explanation and why he lied to me. Three times I called and guess what, I never had a call back.
I would not recommend this company.

20 June 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your feedback Anne. We feel it’s important to address the concerns raised in your review, as they do not reflect the situation accurately.

A senior partner provided a fair and realistic valuation based on market conditions and comparable properties in the area. At no point was a lower valuation suggested to suit specific circumstances. We also provided a written valuation to the third party in question, which was in line with our professional assessment.

Regarding your calls, as we’ve explained, we are unable to get involved further in this matter beyond the valuation we have already provided. If you are still unhappy with the valuation, we would recommend engaging a RICS-qualified surveyor for an independent assessment.

We aim to provide transparency and fairness in all our dealings, and we regret that you feel this was not the case.

Rated 5 out of 5 stars

Our house move with Seymours

Seymours Knaphill and Woking have been on a long journey with us. First they valued and marketed our property. A buyer was quickly found. They listened to our buying requirements and shared potential properties to us early and we quickly found somewhere that we fell in love with and made an offer on. The chain broke a couple of times but Seymours pulled it together and nursed us through it. We finally moved 2 days ago. Although Seymours haven't helped with the unpacking ( ;-) ) they gave excellent selling and buting support. Thank you!

20 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thanks for sharing your experience! We're glad we could help you find your new home, even with the bumps along the way. Congratulations on the move, and if you need anything as you settle in, just let us know!

Rated 4 out of 5 stars

Pro-active estate agent who keep the pressure on

Seymours are a switched-on agent who are pro-active in progressing the sale (as in my case). Very good at contacting various parties who may not be reacting as quick as you would like.

10 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you Martin, for your kind words. I'm really pleased to hear that you found the process proactive and that we could help move things along. It's always our aim to keep everything on track and ensure everyone stays in the loop. I appreciate your feedback!

Rated 5 out of 5 stars

What a fantastic experience we have had…

What a fantastic experience we have had from Ian , Jeff and Mark from Knaphill branch of Seymours, and Dan from Woking branch, with out their dedication we wouldn’t have sold our home or been able to buy our new home, these chaps are amazing, we would and will always highly recommend them if you are thinking of selling or buying a home .. thank you so much to you all for your support and help , you’re great.

16 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for the wonderful review Darren. We're really pleased to hear about your positive experience with Ian, Jeff, Mark, and Dan. It's great to know their dedication made such a difference in selling your home and finding a new one. Your recommendation means a lot to us, and we're always here if you need anything in the future.

Rated 5 out of 5 stars

Whole team worked to see things through.

Phone always answered promptly by someone who knew what was going on. Felt that the whole team was trying to help things through. Once they'd got the sale, having Sandra, the client relationship manager, to make sure everything completed was a huge help.

29 August 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Brigid, for your kind words. We're really pleased to hear that you felt supported by the whole team and that Sandra was able to help ensure everything completed smoothly. Your feedback means a lot to us.

Rated 5 out of 5 stars

House Sale in Guildford

We sold our house in Guildford through Seymours. We had a couple of roadbumps along the way however at each stage we were given practical and sound advice by engaged and enthusiastic staff. The sales progression team especially stood out for us, actively managing the legal progression and getting us to a completion date with no problems.

16 August 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Michael, for your feedback. We're glad to hear that despite a few bumps along the way, the team was able to provide practical advice and guide you through to a smooth completion. It's great to know the sales progression team made such a positive difference in your experience.

Rated 5 out of 5 stars

Excellent service

So many setbacks during my sale yet Seymours were great at keeping things moving. Big thanks to Amy!

6 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, William! We’re so pleased that despite the setbacks, Amy and the team were able to keep things on track. We appreciate your kind words and will be sure to pass your thanks on to Amy!

Rated 5 out of 5 stars

The team at Seymours in Horsell are extremely professional

The team at Seymours in Horsell are very professional and provided excellent service from start to finish when selling a house. It was a probate sale and was not straightforward but the team provided excellent advice throughout and were very good at keeping us updated at every stage of the sales process.

3 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Gordon. We're glad to hear that our Horsell team provided the support and advice you needed during the probate sale. It's great to know they kept you well-informed throughout the process. We truly appreciate your feedback!

Rated 5 out of 5 stars

Fast and efficient

Seymours in Burpham, Guildford were fast and efficient in their dealings, both when arranging viewings and the admin needed after my offer was accepted by the seller. Also, they had a great range of properties to show me that gave me an excellent choice. All round they provided an excellent service.

10 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Mark, for your positive feedback! We're really pleased to hear that the Burpham, Guildford team provided you with efficient service and a wide range of property options. It's great to know that everything went smoothly for you from viewings through to the admin process. We appreciate your recommendation!

Rated 5 out of 5 stars

Admirable estate agent.

Seymour’s are proving to be an admirable estate agent. At all times they have proved to be honest, open and trustworthy. They have taken our problems and limitations on board in our quest to move to a much more expensive area housing-wise, offering plenty of help and sound-advice. Many thanks!

10 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Michael! We're so glad to hear that you've found our team to be honest, open, and supportive throughout your move. It's great to know that the advice and help we've provided have made a difference in your journey to a new area. We really appreciate your kind words!

Rated 5 out of 5 stars

Great Service

All the staff were friendly and helpful and kept me totally informed and updated on each of the viewings.

4 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Daphne. We're delighted to hear that you felt well-informed and supported throughout the process. It's great to know that our team’s communication and approach made a positive impact. We appreciate your feedback.

Rated 5 out of 5 stars

Great service

Great service, and full professionalism.
Many thanks, Michal Wilk

4 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Thanks Michal, its been great to work with you.

Rated 5 out of 5 stars

Seymour’s Grayshott

James and Sarah’s help during a very tricky sale and purchase was invaluable to me. Extremely good communication throughout the process and always available to talk things through. Would highly recommend.

5 July 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your feedback Clare. We're glad to hear that James and Sarah’s support was invaluable during your sale and purchase. We appreciate your recommendation!

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