I generally love Sezane clothes and have been happy with almost everything I have bought; returns only made where I just did not need what I'd ordered and couldn't justify it, as per my order la... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top-notch experience. Never bought anything from this brand before, and today my first order arrived. Two bedside lamps and a pair of earrings. Excellent quality, UK plug adapters included (French bra... See more
Company replied
I had an issue with a package (carrier problem, not Sézane’s fault). Emily from customer service helped me sort it out and made the process really straightforward. She explained what would happen, r... See more
Company replied
I was really delighted when this elegant-looking Sézane box arrived. My items were beautifully wrapped in tissue paper, sealed with a little sticker. There was even a subtle, lovely scent that made... See more
Company replied
Company details
About Sézane
Written by the company
For the past ten years, I have had the immense pleasure of writing the story of Sézane by your side. A story that places quality, creativity and service and the heart of everything.
Contact us
Contact info
115 rue du Bac, 75007, Paris, France
- www.sezane.com
4.1
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was great
The shipping was fast, the support for any questions was quick and helpful, and the quality and design of the pieces match what you see. I lover it
13 February 2026
Reply from Sézane
Hello,
Thank you for taking the time to share your valuable feedback with us.
We are delighted that you enjoyed your experience and that you like our pieces and their quality.
See you soon,
The Sézane team
Excellent service from beginning to end!
My experience was excellent. My order was filled and delivered to my home within three days. In addition to the two items I ordered, I received an attractive pouch (at no charge!). I also received a birthday gift bag, which made wrapping very easy. A personal error I made was resolved quickly and graciously. I am excited to give these gifts to my granddaughter. And i would certainly order from Sezane again and would recommend it to anyone looking for unique gifts!
12 February 2026
Reply from Sézane
Hello Mabel,
Thank you for taking the time to share this valuable feedback with us.
We are glad that you enjoyed the little thoughtful gesture that came with your order, and that our team was able to help you quickly.
We hope that your granddaughter will be delighted with her gift.
Please don’t hesitate to reach out if you have any other questions or comments.
Have a lovely day,
The Sézane Team
Sezane product are excellent quality
Sezane product are excellent quality, online purchasing and returns are very easy, customer support is very efficient and helpful and shipping to the UK is available. Sezane is great!
5 February 2026
Reply from Sézane
Hello Jelena,
Thank you for taking the time to share this valuable feedback with us.
We are delighted that you enjoyed your delivery and return experiences from the UK, as well as your items :)
Please don’t hesitate to reach out if you have any other questions or comments.
Have a lovely day,
The Sézane Team
A gift-like unboxing experience. loved it!
I was really delighted when this elegant-looking Sézane box arrived. My items were beautifully wrapped in tissue paper, sealed with a little sticker. There was even a subtle, lovely scent that made the whole unboxing experience feel like opening a pretty gift rather than receiving a regular order. Even the return label looks pretty, like a vintage letter, sealed with a tiny heart.
It's so nice to see how much care and detail you put into this order. It felt like receiving a present, not just new clothes. Thank you, it truly made my day.
14 February 2026
Unprompted review
Reply from Sézane
Hello,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Wonderful products
Wonderful products, fast reactions on every questions, always helpful and friendly staff!
10 February 2026
Reply from Sézane
Hello,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Great customer service provided by…
Great customer service provided by Alexandra. She took the extra miles to contact me using e-mail when she can’t reach me by WhatsApp. She provided options to solve the issue that I had. I applauded the care and service that she provided.
Yes, my order arrived late and Sezane warehouse sent the wrong size but still thru years of my experience with sezane the quality of their product is outstanding!
9 February 2026
Reply from Sézane
Hello Nur,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Perfect impeccable
9 February 2026
Reply from Sézane
Hello Pascale,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Reply from Sézane
Hello,
Thank you so much for your review.
We are delighted to hear that you appreciate our items and the quality.
Have a lovely day,
The Sézane team
My experience with the online store was…
My experience with the online store was really very good. At first, the shipping company had problems delivering my order, but Sezane's customer service was very helpful. After the package was returned to Sezane, they reshipped it and it arrived very quickly. The belt fits perfectly and is exactly as described online.
11 February 2026
Unprompted review
Reply from Sézane
Hello Zauberer,
We are delighted to learn that our team was able to provide you with a solution, and to have your order redelivered.
Also, we're glad that you like your belt :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
My first purchase and the TU scrunchie…
My first purchase and the TU scrunchie that was supposed to be included was not in the delivery. I did receive a $15.00 credit for my next purchase. What was more disappointing was that the blouse had an unusually over padding in the neck area. If I button the blouse from the back it will be very uncomfortable. Like I’m being choked. The blouse is beautiful but adding a thick padding all around the neck is a bad design. The purchase was a final sale so I cannot return it.
5 February 2026
Reply from Sézane
Hello Sylvie,
Thank you for the review and we are sorry that the blouse did not work out.
Our team reached out to your via email and we hope you find the solution satisfactory.
Have a lovely day.
The Sézane Team
In dealing with a return and technical…
In dealing with a return and technical problem, I was given fast and efficient help by the customer service team. Would highly recommend Sezane.
5 February 2026
Reply from Sézane
Hello,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Always amazing experiences
Quality products, fast and reliable delivery, amazing and prompt customer support, plus easy return process. I always have very pleasant experiences. Love Sezane!
5 February 2026
Reply from Sézane
Hello,
We are delighted to hear that you appreciate the quality of the items in our collections and your experience :)
We remain at your disposal.
Have a lovely day,
The Sézane team
Super nice and efficient
Super nice, quick response and immediate solution of the problem. Very great experience
4 February 2026
Reply from Sézane
Hello Justine,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you enjoyed your shopping experience.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
My number 1 favorite store - high quality and unique items
I have been buying clothes from Sezane since almost 5 years because they have pretty, high quality materials that are also quite unique. But also because the customer service is always very responsive, friendly and super helpful. During the past 5 years I only had 1 issue with a shipment and the Sezane team solved it very quickly and nicely. So I am not lying when I tell people that Sezane is my number 1 favorite store! Thank you
5 February 2026
Reply from Sézane
Hello,
We are delighted to hear that you like our garments so much and that our team was able to provide you with a solution :)
We remain at your disposal.
Have a lovely day,
The Sézane team
Beautiful pieces!
Although prices are a little high the quality is amazing!! Everything I purchased fits beautifully and it makes me feel confident!!
4 February 2026
Reply from Sézane
Hello Gina,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections and that they accompany you in your daily life.
As for our pieces' cost, feel free to write us at sustainability@sezane.com, and our team will be delighted to answer your questions.
Have a great day,
The Sézane Team
high-quality
I choose Sézane for its high-quality products, especially the use of natural fabrics. I also appreciate the thoughtful design and the attention Sézane puts into every piece.
4 February 2026
Reply from Sézane
Hello Thao,
Many thanks for your feedback.
We are happy that you appreciate the quality and design of our collections, and that they accompany you in your daily life.
Have a great day,
The Sézane Team ✨
Problem with jewellery …
The assistant asked for images of the problem reported and once received she immediately advised of my options and how each would operate . She was fast efficient and friendly
4 February 2026
Reply from Sézane
Hello Orla,
We are delighted that our team was able to provide you with an efficient and suitable solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team ✨
Wonderful clothing impacted negatively by inefficient online!service.
Sezane’s deliveries are very slow and reimbursement to my credit card even slower.
Sézane is quick to respond to queries but in my situation, my query was caused by Sézane not being thorough. I love Sézane clothing but find the online deliveries and reimbursement difficult !
3 February 2026
Reply from Sézane
Hello Kathryn,
Thank you for taking the time to share this valuable feedback with us.
We are delighted that you enjoyed our collection and remain at your complete disposal.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Reply from Sézane
Hello Siddhartha,
Thank you for taking time to leave us feedback.
Please don't hesitate to tell us more about what you enjoyed via hello@sezane.com, your feedback will be very valuable to us.
We hope to see you again soon.
Have a nice day,
The Sézane Team
Beautiful brand
Beautiful brand, superb quality and easy to refund and to communicatie.
3 February 2026
Reply from Sézane
Hello Katleen,
We are delighted to have been able to give you the best advice and the experience lived up to your expectations.
We look forward to welcoming you again at one of our Apartments.
Have a lovely day,
The Sézane Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.