SFR Reviews 

Truly the worst customer service on Earth. Use pigeons for your communication needs as way better and more reliable. SFR lie to the point their dishonesty seems like a joke. NEVER, EVER USE THIS COMPANY FOR ANYTHING.

SFR te rend la vie pas possible avec son intelligence artificielle, des redirections vers des sites pas bien, des pop-up qui s'affichent malgré l'utilisation de VPN.
ça fait un an que j'essaye de fuir leur contrat.
Si tu es maghrébin, les sociétés de réseaux françaises sont les sociétés à fuir. Ils vont vous créer des problèmes mentaux. Un antivirus et un VPN ne sont pas suffisants.
Horrible experience. La France à fuir déjà.

Do not buy from this Internet Service Provider they have the slowest speeds across the whole of France and purposely only give you a very slow speed (bandwidth). I have stayed in several properties in france and I have always experience lower than 5mbps... even something so simple as attaching a photo to a email fails several times until eventually succeeding. Customer service is extremely complicated and low quality. If you are thinking about renting an Internet connection please go elsewhere, there are many others that I have used with great quality and customer service , SFR are a totally misleading service provider. You have been warned.

They shut down my line without any reason, asked for extra money, make it impossible to pay as my line was shut down. No way to communicate with them. Basically a criminal organisation. 0 stars!

Actually I don’t understand what happened to them, I used to be so happy with the costumer service and all their other services… But sadly now I have to admit what everyone around me has been telling me, They are the worst provider !!!! Please don’t go there!!!!!!! After more than 15 years with them I am so so so disappointed!
Last month the costumer service contacted me for the fiber and more than 30 days later I still don’t have it… the first technicians who came unplugged my neighbors’ cable to plug mine, so when her provider came and touched mine the same day she advised me me immediately so I called the costumer service to let them know he said my internet wouldn’t work anymore.
But I spoke to a very haughty stupid guy who did not listen at all to what I was saying and kept saying it was normal I had no service yet cause it was gonna take 24 to 48 hours for activation… I was telling them, please listen to me sir, my neighbor just told me that her supplier sent a technician who unplugged me, it is not a question of activation time.
The guy was getting so mad, like : Madam No. I am telling you you have to wait it will work!
Anyways, since that day they kept sending technicians (5 appointments) and between the technicians who did not show up or the technicians who wanted me to pay 150€ to fix it, I am still going without internet, working from home, and grateful to my neighbor who is sharing her internet with me!!!!
Don’t go there they have a useless costumer service and their technicians are subcontractors who don’t hesitate asking money if you want things fixed even if it’s not you who should pay.
Thank god I just found out I can stop my plan because I haven’t had any network for more than 20 days.

I was contacted by SFR by phone after subscribing for my internet. They offered me a subscription of 5 euros per month, which I naively accepted until I received a facture of 25 euros. I tried to cancel by calling the service, and they tried to convince me that the discount would be applied to the next month when my internet was active before quitting the call a few times since I still wanted to cancel. I decided to wait, and now the second facture is still 25 euros.

I cannot give less than 1 star otherwise I would gave them -5
Just avoid please avoid otherwise you will find a lot of troubles

Last week I was offered a telephone service with SFR by Selectra. There were so many discrepancies between the offer in English and the SFR emails in French that I have tried to cancel. Selectra is refusing to accept cancellation. SFR cannot be contacted, (well it may be possible but I have not found a way).

If you are reading this at SFR, please be aware that I cancelled before the service commenced and have asked my bank to reject all payments to you.

I suggest that if you want to have happy customers, ensure that you offer the service described and that it is easy to contact you.

La semaine dernière, Selectra m'a proposé un service téléphonique avec SFR. Il y avait tellement d'écarts entre l'offre en anglais et les emails de SFR en français que j'ai essayé d'annuler. Selectra refuse d'accepter l'annulation. SFR n'est pas joignable, (enfin c'est possible mais je n'ai pas trouvé de moyen).

Si vous lisez ceci chez SFR, sachez que j'ai annulé avant le début du service et que j'ai demandé à ma banque de rejeter tous les paiements qui vous sont destinés.

Je suggère que si vous voulez avoir des clients satisfaits, assurez-vous que vous offrez le service décrit et qu'il est facile de vous contacter.

After living with very slow ADSL a new 4G transmission tower was constructed close to our home. I took an SFR.fr 4G router for 35 euro per month. At set up I was receiving 45 - 50mbps, fantastic no more buffering. In the last days the speed has reduced to +- 280kbps. I believe they are throttling down my internet speed purposely but have been given no explanation. Unless I cancel they will continue to take my subscription inspite of giving me nothing. Far to much agro with this company. Avoid like the plague or you will be sorry.

Pathetic service. Will give half star if option is available.

Facile, simple, efficace!

Horrible service - the internet signal is non existent, the router is a useless item, we can't even connect to 5G network on it. Password seems to work but it never connects. Either their technician did not set it up right or something else. But in general, horribly SLOW internet (I am in Puteaux, a suburb of Paris), I never had such bad internet speed in my life. They LIE about their speeds. I checked - in reality, it is so much slower than they advertise. In the evening you can't open any site. Forget about streaming or even youtube. I wish I knew before signing up with them. Horrible internet. Stay away.

Such a bad experience With SFR.guys stay away from sfr they will just steal your money for nonsense reasons.they steal from me more than 400€.

Biggest piece of cr*p company in existence. Nothing works, except sporadically, it says "4G" but the download speeds are 40KB/s LOL!!!.

Stay away from such a disgusting company.

Middle of Paris the coverage is non-existent.

Worst Phone company in France! Have used as a foreigner in france and staff are so rude and not helpful when you go to the store. Tried to get out of a contract and they had the most complicated process and un-helpful staff. The process is designed to make it difficult to cancel even for french people so imagine for a foreigner. First you have to call and then send a letter before they even accept it. I asked the phone operator to send me the address via email or text and he refused to. I said my french is not so good and I want to be sure I send the letter to the right address but he was so rude and said no thats not possible, goodbye. Over the 2 years I was in a contract with them the reception is horrible around france and doesn't work properly. I would not recommend them to anyone, try orange or free mobile much better service and friendlier staff.

les tarifs de home by sfr passe du simple au double par decision unilaterale de SFR. Après 5 anees à 9.99 jep passe à 19.99!
Une belle bande de voleur

My husband accidentally clicked renew contract on the app and called immediately to cancel and the operator refused to assist. She insisted that he pay €500 cancelation fee. Terrible customer service.