I did the water park and Liam was absolutely fantastic he played loads of games with us was great fun and I think he deserves a raise
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Update: Following sending in a complaint I am much happier. The complaints team actually listened to me and I am pleased to say we were able to resolve the issues. Got to communicate with a person... See more
Company replied
Share Centre has recently become part of ii interactive investor. In order to create my new account I rang and spoke to Josh B, who was new to the job he told me, but nevertheless he was amazing - he... See more
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I have Lasting Power of Attorney for my mother who has accounts with Share Centre and Interactive Investors. I phoned the Help Centre who responded in less than 2 minutes and Erin talked me through m... See more
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Company details
Information provided by various external sources
Passionate about investment, our investor accounts and services are designed to make investing in the stock market easy, whether online or by phone. You can deal in a wide range of investments, we offer ISAs for straightforward, tax-efficient saving, and we make investing for your children and for your retirement hassle free.
Contact info
Oxford House, Oxford Road,, HP21 8SZ, Aylesbury, United States
- 01296 414141
- info@share.co.uk
- www.share.com
Once good, not so much now
Again a disappointed customer. I chose TSC some years ago for their low ongoing charges. Their trading charges were not the greatest, but as an investor that only buys a handful of times a year, the ongoing monthly charges were my priority.
Not any longer! The monthly charges are x5 times higher after the takeover. I am already in the process of withdrawing my portfolio to another platform.
I am dismayed to see people have been charged for similar, after a declaration that it wouldn't happen!
28 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hello John,
Thank you for your feedback.
Whilst the ii charging structure may not suit every investor we're confident that you'll love their service and ii have put in place a price promise so that you can give it a go for 6 months if you choose to. If after 6 months you have paid more than you would have at The Share centre ii will refund you the difference (terms apply).
It's worth a look at their Trustpilot page to see the reviews from happy customers before you make a decision.
All the best.
Jason
Customer Service Team
If you are undecided about the transfer…
If you are undecided about the transfer to Interactive Investor, you may wish to read the Times Money Mentor's customer experience ratings; ii score the second lowest score (49%) for happiness with the service and the lowest score (50%) for trust.
As many others have posted, with charges applied at customer level rather than account level, many many TSC customers will be substantially worse off
28 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hello Clive,
Thank you for your review.
Interactive Investor have over 9000 reviews on Trustpilot and are rated ‘Excellent’ with an overall score of 4.7 out of 5, increasing from 4.5 over the last few months.
They were also voted as one of the top 5 Investment services at the Boring Money Investor choice awards 2020 and are rare rated particularly highly on price:
https://www.boringmoney.co.uk/learn/articles/gongs-and-glory/
We’re confident that you will like ii’s simple and fair fees and have put in place a Price Promise for customers who decide to move over from the Share Centre, so if after 6 months you would have paid less at the Share Centre, ii will refund you the difference (terms apply).
Whatever you decide, we wish you luck in your future investing.
Jason
Customer Service Team
The Share Centre was an excellet.
The Share Centre was an excellent broker with reasonable monthly subscription charges. Their "merger" with ii has lost me as a customer because my monthly subscription would increase from £2 to £10. Unacceptable!
23 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good afternoon,
Thank you for your kind words - I am glad that you found The Share Centre to be a wonderful home for your investments.
Should you decide that you would like to be a part of the migration to Interactive Investor, they offer a 'price promise' to all new customers. This means, for the first six months that your account is on their platform, they will review how much more you have paid in administration fee's compared to what you would have paid if still on The Share Centre's platform. The difference will then be refunded to you.
In addition, you could receive a free trade each month depending on the tariff you choose and what you think is right for you. you also have the opportunity to transfer away from Interactive Investor, free of charge in the first six months.
I wish you well in your future investing and if you require any further assistance, please contact our customer service team on 01296 41 41 41; we're available from 8:00 - 18:00, Monday - Friday.
Kind regards,
Abi
Customer Services
Used to be a good company but no more
Used to be a good company but no more. As part of the take over by Interactive Investor, they promised no exit fees for moving my SIPP away to Vanguard. They then charged me a £100 exit fee, blaming their administrators. I've reported them to the Financial Ombudsman. I'm transferring my other Share Centre accounts to Halifax Share Dealing as they're a lot cheaper then TSC and II.
UPDATE 10/11/2020 - Despite Abi from the Share Centre promising to contact me (see below), I haven't heard anything. I've taken this to the Financial Ombudsman and will post any update here.
23 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good afternoon,
Thank you for taking the time to write a review and I'm sorry that you were charged an exit fee after being told that you could transfer your account away to another broker of your choice, without cost.
Please leave this with me to be reviewed and I will contact you shortly regarding this.
Kind regards,
Abi
Customer Services
very basic!
all fine when you don't need any support whatsoever, but as soon as help is needed or anything slightly away from plain vanilla buying and selling they are very hard to get an answer out of and not at all helpful. Don't even both using the "contact us" web form - it takes ages for anyone to reply. I have been trying to move shares from my own account with a broker into my share centre ISA and it has been painful and seems like it will also be costly. I will be looking at alternatives!
23 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good afternoon
Thank you for taking the time to provide your feedback and I'm sorry to hear that you are unhappy with the service you have received.
We pride ourselves on our award winning customer service and I apologise greatly that you did not receive our usual high standard of service.
We are currently experiencing a higher than usual volume of incoming emails, we are trying to respond to all customer queries in a timely manner. I do apologise if you have had to wait for longer than usual for a reply.
In regards to your transfer in request, we have logged a complaint on your behalf and our transfers team will be in contact with you directly regarding this issue.
If you require any further assistance, please contact our customer service team on 01296 41 41 41; we're available from 8:00 - 18:00, Monday - Friday.
Kind regards,
Roisin
Customer Service Team
They picked the perfect time to rip us all off
It's bad enough that this merger is hiking fees by 500%. What makes this so utterly deplorable however, is the fact that they are doing this at a time when share prices are so low.
If you sell, you lose. If you stay, you lose. These scumbags need to be sued. I'm going to file a complaint with the FCA in the meantime.
UPDATE
Typical copy and paste response from share.com. And no, if you check the terms, they will NOT refund you the difference in costs. That is a lie.
18 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good morning
Thank you for providing your feedback.
I am sorry to hear that you are unhappy with the potential costs to you following The Share Centre and Interactive Investor merger.
If you do decide to migrate to Interactive Investor, they are offering a price promise. This means, for the first six months that your account is on their platform, they will review how much more you have paid in administration fee's compared to what you would have paid if still on The Share Centre's platform. The difference will be refunded to you. In addition, you will potentially receive a free trade each month depending on the tariff you choose. You can use this time, if you choose to try out interactive investors platform.
If you feel moving to Interactive Investor is not the right decision for you, you do have the option to transfer to another provider and we will not charge you a transfer out fee.
I wish you well in your future investing and if you require any further assistance, please contact our customer service team on 01296 41 41 41; we're available from 8:00 - 18:00, Monday - Friday.
Kind regards,
Roisin
Customer Service Team
After frustrating experience with…
After frustrating experience with registrar of my company I discovered this way to sell my paper certificate and was helped efficiently at each stage
15 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hi Nickie,
Thank you for taking the time to review our efficient service, we really appreciate it.
Kind Regards,
Jason
Customer Service Team
Beware ii merger - new charges already
Beware — ii takeover already means eye watering and cynical new costs for customers. We have several accounts with Share Centre having moved to them some years back (and been very happy) after Barclays and AJ Bell pulled stunts to make big fee rises. Hidden in the small print on one of the accounts on the ii “benefits of the merger” is a new charge for over £300 per annum! Complained and got predictable standard response - and its “final”. It certainly is. Beware.
14 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good morning,
I am sorry to hear that you are unhappy with the potential costs to you following The Share Centre and Interactive Investor merger.
Interactive Investor are offering a price promise for the merged Share Centre customers. This means if after 6 months you would have paid less at The Share Centre, Interactive Investor will refund the difference, in addition to the potential free trade each month depending on the tariff you choose. You can use this time, if you choose to try out interactive investors platform.
Interactive Investor will also offer a competitive flat fee trading charges at all trade sizes, with no trading fee for regular investing with more shares and funds to choose from, including direct trading on 17 global exchanges.
To find out more on how the merger may benefit you please visit: share.com/ii or ii.co.uk.
I wish you well in your future investing
Kind regards,
Jack Steptoe
Customer Service Associate
Great customer service
I have been a customer with this company for years and always found the customer service to be outstanding. Quick to respond, professional and very efficient with any queries I've had.
13 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hi Ken,
Thank you for your review and I'm pleased that you have experienced our award winning customer service.
Jason
Customer Service Team
A Sad Past Customer
After being a customer for numerous years (since its inception/formation) I am not convinced that this joining forces with ii will be in the best interests of small scale investors who have a portfolio that provides retirement income (and growth) but does not wish to be an active trader. As part of this merger did constructive discussions take place with such investors/customers who have a small retirement portfolio, and if not, why ? If a structure similar to that on offer with several of the household names ( won't advertise!) was given, I, like many others I am sure, would have stayed, but no direct or proactive effort was made.
13 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hello John,
I'm sorry to hear that you aren't convinced that a transfer to ii is for you.
Have you heard that ii are offering a price promise for your first six months so that if you pay more than you would have done with The Share Centre they will reimburse the difference?
Interactive investor are committed to reviewing fees to remain competitive and provide value to their customers so this six month period would allow you try their service for six months with no exit fee if it's not for you.
Jason
Customer Service Team
Good company, shame it has been taken over.
The experience I had today was excellent which is why I have rated them as 5. Once they become Interactive Investor I would have probably rated them as 2 or 3. It's not that they are not a good company but they are not for the likes of me who only has a small value account.
8 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good morning
Thank you for your wonderful feedback.
We understand that you may have some concerns about the changes that are due to take place, however, ultimately we hope that the combination will result in the best of both being incorporated into the service and one thing that is clear in all our discussions with ii is that they share our passion for advancing and promoting the rights and interests of personal investors.
If there is anything we can do to help you further, please don't hesitate to contact us on 01296 41 41 41; we're available from 8:00 - 18:00, Monday - Friday.
Kind regards
Roisin
Customer Service Associate
Very disappointed about the takeover by…
Very disappointed about the takeover by ii. We have a small disabled person's trust fund invested in a couple of Vanguard funds with The Share Centre. There is no trading so we currently pay a platform fee of just £2 per month. After the Interactive Investor takeover the fees are increasing to £9.99 per month for an Investor Plan account plus £29.99 per month admin fee for corporate & trust accounts. That's a 1899% increase and will wipe out the modest dividends that the trust earns from this investment. There is a price promise that states "if after 6 months you would have paid less at The Share Centre, ii will refund the difference". Although this apparently doesn't apply to trust accounts and there is no flexibility offerred. Unfortunately there are very limited options for alternative brokers that accept trust accounts, so looks like we will have to sell the investments, realise a capital loss and forfeit the income.
Update - the copy and paste response from TSC below does not reflect well on the quality of their customer service. Once the company has gone, this review page will be meaningless. I suggest anyone else not happy with this situation places a review on the Interactive Investor review page also.
7 October 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good Afternoon,
I am sorry to hear that you are unhappy with the potential costs to you following The Share Centre and Interactive Investor merger.
Interactive Investor are offering a price promise for the merged Share Centre customers. This means if after 6 months you would have paid less at The Share Centre, Interactive Investor will refund the difference, in addition to the potential free trade each month depending on the tariff you choose. You can use this time, if you choose to try out interactive investors platform.
To find out more on how the merger may benefit you please visit: share.com/ii or ii.co.uk. Alternatively, you can call our Customer Services team on 01296 414141 to discuss further.
Kind regards,
Abigail
Customer Services
A great investment platform
My wife and I both have portfolios with the Share Centre. We have been with them a few years and were a bit sad to see they will be taken over. Sad because ii will have to be really great to match the Share Centre. They have a good website. Easy to use and very functional. They have a very wide choice of equities from which to chose and even if one isn't on the platform, with a bit of nagging you can get it included.
The call centre staff are nothing short of terrific. Knowledgeable, helpful and a pleasure to deal with
29 September 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good afternoon,
Thank you for taking the time to write your kind review. I'm really pleased that you've found our customer service advisors friendly and efficient.
Thank you,
Abigail
Customer Services
move your shares now before charges go up 500% !!!…
the Share Centre is in the process of being bought by Interactive Investor. The major consequence for those using them to hold your shares is after 6 months of the takeover commencing , your basic service fee is going to rocket from £2 a month to £9.99 a month - a 500% increase ! If you are a small share holder, this will wipe out any dividends earned . I am looking to move my share holdings elsewhere. So far , I have identified I can transfer them for free and only pay a £2.50 a month service fee to A J Bell who have great reviews on here and are a WHICH best buy.....Greed never pays in the end - guess they are gonna find a lot of customers go elsewhere
25 September 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good Morning Mr. Kettles,
I am sorry to hear that you are unhappy with the potential costs to you following The Share Centre and Interactive Investor merger. Interactive Investor will be able to offer a choice of simple, flat fee pricing plans to suit different needs, so your account fees will still not grow as your portfolio does and you can pick the best value plan for you.
Interactive Investor are offering a price promise for the merged Share Centre customers. This means if after 6 months you would have paid less at The Share Centre, Interactive Investor will refund the difference, in addition to the potential free trade each month depending on the tariff you choose. You can use this time, if you choose to try out interactive investors platform.
To find out more on how the merger may benefit you please visit: share.com/ii or ii.co.uk.
I wish you well in your future investing.
Kind regards,
Jack Steptoe
Customer Service Associate
An untimely inconvenience
Was initially quite happy to transfer my paper share certificate to be held by The Share Centre as a nominee but now it seems that my very small shareholding will be gradually diminished by a monthly fee.
I am very disappointed with this outcome.
23 September 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hello Leslie,
I'm sorry to hear that you are unhappy about our monthly fees. We offer flat rate fees so that all of our customers pay the same amount for the same account, regardless of the value of their accounts.
As we're unsure of your account details, please can you contact us directly at complaints@share.co.uk so that we can investigate your complaint and respond to you directly.
Kind Regards,
Jason
Customer Service Team
The takeover by Interactive Investor…
The takeover by Interactive Investor will not benefit the numerous small investors who choose to invest via the share centre.If you only trade a couple of times a year then the excess platform charges will hit many small investors hard.Do your homework and transfer to another platform.Share centre was the best but all good things come to an end
22 September 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good afternoon,
Thank you for your kind comments in regard to The Share Centre, this is much appreciated.
I am sorry to hear that you will not be transferring to Interactive Investor, we understand that not everyone will feel the benefits of the merger between Interactive Investor and The Share Centre. Interactive Investor will be able to offer a choice of simple, flat fee pricing plans to suit different needs, so your account fees will still not grow as your portfolio does and you can pick the best value plan for you.
Interactive Investor will also provide more shares and funds to choose from, including direct trading on 17 global exchanges with the option to use expert investment ideas, market intelligence and a choice of ways to trade, including through a mobile trading app.
To find out more on how the merger may benefit you please visit: share.com/ii or ii.co.uk.
I wish you well in your future investing.
Kind regards,
Jack Steptoe
Customer Service Associate
Very poor complaints reaction
All the share dealing and customer service teams are excellent and would merit 5 stars. However the complaints department drags this score down.
I have complained on numerous occasions about the badly designed printouts for portfolios with wasted space and minute writing to which I have to hold a magnifying glass to read as do many of many of my fellow senior citizens.
This could so easily be corrected yet nobody comes back to me on this or seems to care - very poor customer relations.
21 September 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good afternoon,
Thank you for your valued feedback and I am sorry that remain unhappy with the design of our printouts for portfolios.
I can see that your previous comments regarding this have been logged but if you would like to discuss further at all, please do not hesitate to contact our Customer Services team on 01296 414141 or alternatively you could email us at services@share.co.uk.
Abigail
Customer Services Team
Share Centre is friendly and efficient
Both my wife and myself have investments with The Share Centre and we have found them to be an excellent company to deal with. Always very friendly and efficient.
21 September 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hi John,
Thank you for taking the time to write your kind review. I'm really pleased that you'e found our customer service advisors friendly and efficient.
Jason
Customer Service Team
company rights sorted
a recent company rights issue problem was not clear to me but as usual with the Share Centre staff, the situation was clarified promptly. Job done no problems
18 September 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hi Joseph,
Thanks you for your kind words. I'm really pleased that the rights issue was problem was fixed for you by our customer service staff. These things can be very confusing and I'm glad we were able to make things simply easier for you.
Jason
Customer Service Team
Fatally flawed for Trust clients
I suppose I should applaud TSC for being one of the few execution-only providers to accept applications from a trust. But.... offering this facility is utterly pointless when you don’t allow investments in North American equities. Yes that’s right. Half of the globe’s market capitalisation is off limits to trust entities.
TSC say this is because they can’t accept W-8BEN forms from ‘complex’ clients. This is tosh. They can if they chose to. It’s simply the beneficial owner who has to submit the form. HL, for example, understand this.
And worse, some staff (at least two on the dealing desk I spoke to) are adamant that trust clients CAN invest in North American stocks. AND the Terms and Conditions state that ALL types of client can buy US and Canadian stocks.
But the staff and the T&Cs are wrong. I consequently wasted much time trying to make my application...
11 September 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good morning,
Thank you for your valued feedback and I'm truly sorry that you are unhappy with your recent experience with The Share Centre.
We pride ourselves on our award winning customer service and I sincerely apologise that you did not receive our usual high standard of service on this occasion.
A business decision was made in November 2019 due to a change in W8-Ben requirements that trust, company and charity accounts would no longer be able to trade in North American stocks. This is because we class these types of accounts as 'complex' accounts. This means that we are unable to confirm exactly who the stock would belong to as there would be multiple trustees linked to the account.
Please know that I have logged your feedback and it can now be reviewed by our Executive team.
If there is anything we can do to help you further, please don't hesitate to contact us on 01296 41 41 41; we're available from 8:00am - 6:00pm, Monday - Friday.
Kind regards,
Abigail
Customer Service Team
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