Weak product, poor Support; bait and switch
I've been a user since the early days with two separate lifetime subscriptions purchased through AppSumo with the maximum stacking (highest possible plans) allowed. My firm has Dropbox and Google Drive plans, but we needed to track the access better for documents we share externally. While the product wasn't great, it was ok for what we needed (tracking who has access to documents we want to share). The product has had many issues, and customer service has been slow or poor. While I've been extremely patient knowing that sometimes new features may have bugs when they start out, I've had the same issues repeatedly. And the recent change where they started putting ads on the links even for lifetime subscribers requires us to switch to another product. It's tacky and unprofessional and was not disclosed when I first signed up for the plans; it would be understandable if this was applied to new subscribers, but their focus on making more money by forcing it even on existing premium users who have a lifetime plan subscription is clearly misrepresenting what they previously sold. When I reached out to support, their response was "well, you can just subscribe to our monthly plan now to get rid of the ads even though you have a lifetime plan already," which is a bait and switch. Who knows what else they will force on their existing premium users. We are actively looking for an alternative product. All their positive reviews on AppSumo are misleading. Beware!