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Sharps Pixley - a member of the Degussa Group Reviews 

2,396
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently and frequently praise the highly competitive pricing models, speedy next-day delivery services, and secure, beautifully packaged precious metals purchases. Many people also find the official online platform extremely easy to navigate, while warmly describing the support team and in-store staff as consistently friendly, helpful, and professional. Some individual reviewers were not happy with staff behavior during their physical store visits, specifically mentioning unprofessional treatment and frustrating customer service interactions. A few consumers additionally noted occasional shipping delays during exceptionally busy market periods, alongside isolated issues regarding the scratched condition of received items.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast, professional, and friendly... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting fast, next-day... See more

Price

Consumers find price to be very competitive, frequently mentioning narrow premiums and values far cheaper... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful, polite, and... See more

Product

People report positive experiences with product, highlighting fast deliveries and items arriving in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience, very good prices compared with others dealers...I've been buying from Sharps Pixley since 2019 and every time they were perfect and very fast delivery. I've placed another orde... See more

Rated 5 out of 5 stars

Received my first order of silver coins today. They were excellent and sold at a good price arrived in quick time well packed including a velvet bag.will definitely be using again for my precious meta... See more

Company replied

Rated 5 out of 5 stars

I've been buying gold and silver bullion for a while and always looking for lowest premiums. This is the best value purchase to date, and glad that it's possible to buy using credit card, unlike my f... See more

Rated 5 out of 5 stars

First time buyer of Silver Britannias with Sharps Pixley. Have bought from 2 other major UK dealers. Although my experience with those 2 were satisfactory, Sharps Pixley delivered in 2 days while othe... See more


Company details

  1. #28 of 77 best companies in Investment service
  2. #16 of 21 best companies in Coin dealer
  3. #22 of 35 best companies in Gold and silver trading company
  4. #22 of 36 best companies in Gold dealer
  5. #93 of 171 best companies in Non-bank financial service

Written by the company

Sharps Pixley is an independent full-service precious metal brokerage. Founded on traditional values of service, discretion, integrity and respect, we are dedicated to providing a high quality service to a global client base of private clients, family offices, institutional investors, trusts, SIPPs and SSASs. Our interest is to make precious metals accessible in the West End of London with our flagship showroom. Our resources are focused on promoting transparency within the precious metals market, helping us deliver the most competitive prices for our clients. As a wholly owned subsidiary of Degussa, Europe’s leading independent precious metals group, we provide our clients with institutional scale, service and support delivered in a uniquely personal way. Alongside our comprehensive bullion range, we offer investment, vaulting and safe deposit services to clients. We offer gold and silver bars & coins of the highest purity including Sharps Pixley bars, Degussa bars, and coins such as Britannia, Sovereign, Maple & Krugerrand, all available to purchase online or in store.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,396)

327 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superior service

Ease of web site. variety of product in stock. Fast and secure dispatch and keen honest pricing.

9 July 2026
Rated 1 out of 5 stars

Worst customer service and Rude Staff. STAY AWAY.

This is one of the worst customer service experiences I have ever had. The staff are disrespectful, unprofessional, and unable to handle even basic questions about data protection without becoming upset. I contacted their main branch in Germany — they didn’t bother to respond.
This company has no integrity, no customer respect, and no interest in fixing problems. I will never use them again, and I strongly warn others not to trust this company.

2 July 2026
Rated 5 out of 5 stars

Reliable and good value

I’ve used Sharps Pixley many times. They always deliver, offer good value and I’ll come back again. My wife loves the little pouch they provide too.

28 June 2026
Rated 5 out of 5 stars

I am very satisfied

I am very satisfied, I received what I ordered safely.

19 June 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Ms. Girgiz,

Thank you for your kind review. We are pleased to hear that your order arrived safely and that you are satisfied with your purchase. We truly appreciate your trust in Degussa.

Kind regards,
Your Degussa Team

Rated 5 out of 5 stars

Trusted place for bullion

Clear cut pricing, quick delivery and sense of confidence.

17 June 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr. Sharan,

Thank you for your positive review. We are pleased that you appreciated our transparent pricing, prompt delivery, and the confidence you felt when purchasing from us. We look forward to welcoming you again in the future.

Kind regards,
Your Degussa Team

Rated 4 out of 5 stars

Buy gold from them all the time

Buy gold from them all the time. I think they give the cheapest price in uk. Their payment method is a bit annoying

30 April 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Customer,

Thank you for your continued trust and your positive feedback. We are pleased that you are satisfied with our pricing. We also take note of your comment regarding the payment process and will pass this on internally.

Kind regards
Your Degussa Team

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