Sheet Music Plus Reviews 24,886

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I have found Sheet Music Plus to have served me very satisfactorily: easiness in locating the music I need, if they need to order it, it is always provided to me as quickly as possible; price is excel... See more

Rated 4 out of 5 stars

Placed an order for a piece of sheet music on 12/28/2025 that company said it had in stock. A week later got information that the item was shipped. Checked shipping status of music. Shipper (UPS/USP... See more

Company replied

Rated 3 out of 5 stars

I don't like that we can't see or hear more of the music. It typically gets harder toward the end of the piece and I can neither hear or see what that will be like. I understand that there are proba... See more

Rated 4 out of 5 stars

I ordered some older music that isn't widely available anymore. They sent 5 copies out of 20 and didn't give me a reasonable update when I would get the rest. The other 15 copies showed up about a m... See more

Company details

  1. Sheet Music Shop

About Sheet Music Plus

Written by the company

Sheet Music Plus stands as the premier online destination for musicians worldwide, offering an unparalleled selection of sheet music for all levels of skill and genres. With over two decades of experience, we pride ourselves on our comprehensive catalog that encompasses everything from classical scores and jazz compositions to contemporary pop hits and educational materials. Our mission is to support and inspire musicians, teachers, and music enthusiasts by providing easy access to an extensive array of sheet music publications.

At Sheet Music Plus, we understand the importance of quality and variety. Our collection features over 2 million titles from reputable publishers and independent composers, ensuring you find the exact piece you need for any occasion. Whether you are a beginner looking for easy-to-play arrangements or a professional musician searching for complex scores, our website is designed to cater to your specific needs with user-friendly search tools and detailed product descriptions.

Customer satisfaction is at the heart of everything we do. We offer a seamless shopping experience with secure online ordering, worldwide shipping, and a dedicated customer service team ready to assist with any inquiries. Our commitment to excellence is reflected in our hassle-free return policy and the numerous positive reviews from our loyal customer base.

Join the community of musicians who trust Sheet Music Plus for their music needs. Experience the convenience of having your desired sheet music at your fingertips, backed by our exceptional service and support. Visit us today and discover why we are the go-to source for sheet music online. Your music journey deserves the best, and at Sheet Music Plus, we're dedicated to providing just that.


Contact info

4.1

Great

TrustScore 4 out of 5

25K reviews

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Replied to 52% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Total Disaster

Total Disaster! I wish I could share the email chain with this company; it would disclose an unparalleled level of incompetence and prevarication. In brief, I ordered Magnificat a 8 voci con 6 vel 10 istromenti. This is the clearly advertised product as written. Instead I received only 2 sheets of paper for two instrumental parts. The 'customer service' person, who styles herself as 'Amy S' then tried to claim that I had failed to read a section which was not actually displayed in the original display on their site. Next she tried to shift the blame to the publishing house for creating confusion. (Sorry, but you're the retailer: you're responsible for what you advertise.) Finally she offered to refund my money only after I had returned the music. She provided a postage-free label, which is only valid if I mail it from within the US. From Canada I have to pay $20 postage - which is more than the price of the music! I should have looked at the numerous negative reviews before I placed my order: there are many who have had similar bad experiences. I advise readers to be extremely circumspect before ordering anything from this company. There are better options.

9 June 2024
Unprompted review
Sheet Music Plus logo

Reply from Sheet Music Plus

Thank you for your feedback.

Our staff's explanation of the issue with the item is accurate, and as was explained via email, the product listings for each of the over 2 million items listed on our website are curated by each publisher; the publishers are responsible for providing accurate information about their products. We regret that you feel it does not align with your expectations.

It seems that your country of residence was overlooked in the many emails exchanged, leading to the inadvertent provision of a US return label. Had this small oversight been brought to our attention, we would have quickly arranged an alternative solution, recognizing that the problem with the item was not your fault.

You have now been fully refunded for the cost of the order in US funds, as that was the currency in which you were originally charged. We apologize for any frustration this has caused.

Rated 1 out of 5 stars

Had to log in to about 3 different sites

Had to log in to about 3 different sites to access what I had bought. It also didn't come in a mail directly, there I only got a picture of the front page. Instead I had to go to where my order to get sent to another page where I had to login to get sent to another page to log in where I could finally access my content.

Don't know why they had to make it so difficult but I will definitely blacklist them from sites where I want to buy sheet music.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

I ordered music and was unable to…download it

I ordered music and was unable to download it as my old password repopulated. I tried all automated instructions, and begged someone to call , as I had already paid for the music with Paypal. The situation remained unresolved and I finally gave up after about 20 attempts based on their automatic, totally wrong instructions. I will never order music from this source again

24 June 2024
Unprompted review
Sheet Music Plus logo

Reply from Sheet Music Plus

We apologize for the trouble you experienced logging into your account.

Unfortunately, a call from a Sheet Music Plus representative cannot resolve issues related to your computer's saved password data. This data, known as "cookies," is a setting created by your computer's manufacturer to assist with password remembrance. If your computer is auto-populating information incorrectly, you will need to manually delete the auto-populated data using your mouse and keyboard, and then enter the correct information by hand.

In reviewing your email conversation, our representative provided you with a new password and attempted to assist with your computer troubleshooting. However, please note that we do not offer technical support for computer issues.

Rated 1 out of 5 stars

I order regularly and this site doesnt…

I order regularly and this site doesnt recognise my password/user name. I am done. I will order from Amazon from now on!!!

6 June 2024
Unprompted review
Sheet Music Plus logo

Reply from Sheet Music Plus

We are very sorry for the frustration. Our staff can quickly assist you with this concern. Please feel free to email us at: info@sheetmusicplus.com.

Rated 1 out of 5 stars

No Customer Service provided

This company is impossible to get in touch with. No live person answers their phone number no matter how many times you call and what button you push. Why call it customer service if there is no service provided. I am purchasing for a school district and sent a P.O. and have been trying to track down the order since March. I would love to have someone contact me. 607-786-8554 ext 2241 Dale

5 June 2024
Unprompted review
Rated 1 out of 5 stars

got sent wrong sheet music

13 May 2024
Unprompted review
Sheet Music Plus logo

Reply from Sheet Music Plus

Thank you for your review.

Please feel free to reach out to us at orders@sheetmusicplus.com. We will be happy to assist you with your concern.

Rated 2 out of 5 stars

Clearer description!

It is quite aggravating how it is NOT clear whether the product is digital or a physical book. This is the second time I've bought something that turns out to be a disc or download. I want the physical book to add to my physical library! DB

9 May 2024
Unprompted review
Rated 1 out of 5 stars

NEVER RECEIVED this sheet music & have…

NEVER RECEIVED this sheet music & have tried without results to inform your company of this poor service. I’m out the money!!!!!!

2 February 2024
Sheet Music Plus logo

Reply from Sheet Music Plus

Thank you for your review.

This is a digital download product that you were granted access to instantly. Please refer to your email confirmation that was sent when you placed the order to find the "Download" button. We will also email you instructions for downloading manually.

Unfortunately, we have not received any emails from you. If you were pressing 'reply' on advertisement emails, those replies will not necessarily reach customer service. For assistance, please always start new emails and send directly to us at: orders@sheetmusicplus.com

Rated 2 out of 5 stars

Not the best design and very expensive postage

Sheetmusicplus has terrific potentials but seldom lives up to them. The website is not intuitive at all, searching is cumbersome. And in this world where the biggies, Amazon, eBay and other companies deliver for free or very little extra, their delivery charges are excessive, at times exorbitant!

15 December 2023
Rated 5 out of 5 stars

I love buying digital music

I love buying digital music because I can print it on lightweight card stock so it stands up well on the stand with no page turning. Sometimes I inadvertantly buy the wrong arrangement so I would like to see the arrangement before I buy it.

21 February 2024
Rated 5 out of 5 stars

I got what i ordered

I got what i ordered, in good time. I'm not sure that what I ordered is really what I wanted, but that's a separate issue. I wanted larger print, but probably just a little larger would have been better.

The spiral binding is very helpful. Pages lie flat.

21 February 2024
Rated 1 out of 5 stars

awful

I signed into sheetmusicplus.com and the cart asked for EVERYTHING that my membership already knows. You have enshitified(ala cory doctorow) their operation completely. The website sucks too.

6 April 2024
Unprompted review

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