Amazing Support I had a last- minute issue submitting my Nebosh exam, I panicked and sent Shaharazad whatsApp message, she replied right away. She made sure I got help and the clear guidance took so... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ahmed was extremely thorough, he walked me through the question paper. Made sure I understood what was required by Nebosh. He was measured in his approach, patient and used relatable examples. Re... See more
Company replied
I don't think I would've registered already if it wasn't of an outstanding guidance,professionalism and prompt response from Shaharazad. She made everything look simple and straight forward in a way t... See more
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I can't enroll in an online class due to childcare and the nature of my job, so I am enrolling in e-learning courses. The e-learning platform is user-friendly, mobile-friendly, and glitch-free, and I... See more
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Company details
- #6 of 19 best companies in Class
- #7 of 14 best companies in Occupational Safety and Health
- #10 of 53 best companies in Safety and work wear
- #24 of 41 best companies in Training school
Written by the company
SHEilds - Safety - Health - Environment SHEilds specialise in providing occupational health and safety training to both companies and individuals. We work with awarding bodies NEBOSH, IOSH & ProQual
Contact info
SHEilds Ltd West Court, Hesslewood Hall, Ferriby Road, City: Hessle, County: East Riding of Yorkshire, HU13 0LH, Hull, United Kingdom
- +44 (0) 1482 806 805
- success@sheilds.org
- www.sheilds.org
4.8
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I had the best assistance from Shaharazad!!!!
I had the best assistance with all my enquiries ,even to me changing my course to a more suitable one based of my experience .Shaharazad was and is very helpful all the way answering all my questions .
Thank you for the assistance .
27 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello Robin,
Thank you for sharing your experience with us. We are thrilled to hear that our team provided you with great service!
We absolutely believe that shaharazad is helpful she is very hardworking!
Please do not hesitate to contact us with any queries,
Kind regards,
SHEilds Ltd
Was very good
25 July 2026
Reply from SHEilds Ltd
Hello,
Thank you for sharing your experience with us,
If you have any questions, please do not hesitate to contact us.
Kind regards,
SHEilds
Terrible
Terrible - Many years I have completed over 3 dozen courses, mostley online in recent years.
SHEilds promised a human interaction, full time support though their HSE diploma. Once I paid, self funded = nothing. I mentioned I am Dyslexic, they offer no help after I paid.
I bet they are great with companies who fund students, however I have never experienced such a bad service from a training provider. Not only do they rarely reply, failed to reply to multiple complaints but the assigned tutor is rude, obnoxious and very unhelpful who actually told me to watch a YouTube support video instead of just supporting me as any tutor.
I have lost my money, I have received no support and I bet I could pass the HSE diploma just watching YouTube and using google as I would definitely get more support online with an A.I.
I will be going the open book NEBOSH & leave SHEilds, behind be warned.
20 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello Chris,
Thank you for your review.
Unfortunately we are unable to view the contact between you and the departments.
Please provide more information to success@SHEilds.org for us to investigate this further.
Kind regards,
SHEilds
my advisor Leah Frayne understood…
my advisor Leah Frayne understood exactly what I needed, and directed me to the appropriate vendor for Payment. After my accident and surgery, I didn't think I would have the opportunity to finish my course. Thankfully Leah took it in her stride.
28 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello,
Thank you for sharing your experience with us,
If you have any questions, please do not hesitate to contact us.
Kind regards,
SHEilds
All the material for study it is well…
All the material for study it is well presented and you can reach your tutors and have webinars for all the exams.
21 July 2026
Reply from SHEilds Ltd
Hello,
Thank you for your excellent feedback.
We wish you all the best with your studies.
Kind regards
SHEilds
Great experience
Great experience. Def worth it! Very helpful staff. Went above and beyond shahazaraad assisted us and helped above and beyond expectations!
28 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello,
Thank you for sharing your experience with us,
If you have any questions, please do not hesitate to contact us.
Kind regards,
SHEilds
Leah Frayne has been an Amazing support…
Leah Frayne has been an Amazing support and encouragement beyond being my course adviser.
And the platform is well structured.
28 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello,
Thank you for sharing your experience with us. We are thrilled to hear that our team provided you with great service!
Please do not hesitate to contact us with any queries,
Kind regards,
SHEilds Ltd
Synergizing Efficiency
As a general overview of the Nebosh consultants including the SHEILD consultants, I am impressed by the efficiency and familiarity with the ‘product’.The various departments show case good synergy.
Thank You.
MN Fakier-RSA(Cape Town)
28 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello Nadeem,
I am so happy to hear that you are enjoying the course. We wish you all the best with your studies!
Kind regards,
SHEilds.
Very Poor Experience
Very Poor Experience – I Would Not Recommend This Training Provider
I had a very disappointing experience with this training provider and would not recommend it to anyone.
I enrolled in a NEBOSH course through their UAE office. However, once my payment was completed, the UAE team provided little to no support. For almost every query, I was directed to contact their UK team instead.
Most of my communication was through obe-shields, but the responses were unprofessional, unfriendly, and not customer-focused. Instead of resolving concerns, the replies often felt dismissive and unhelpful. After collecting the course fee, there seemed to be very little interest in supporting students.
A training provider should offer proper assistance throughout the learning journey, not just until payment is received. Unfortunately, my experience was the opposite. It appears that the priority is collecting fees rather than providing quality customer service and student support.
Based on my experience, I cannot recommend this training provider.
16 January 2026
Unprompted review
Reply from SHEilds Ltd
Hello Nithin,
Thank you for your feedback,
We have investigated your queries with our tutor team and OBE team. As a result, we were able to see that contact from our staff members was provided the same day or the day after.
If you would like to submit some more information for us to investigate please contact success@SHEilds.org.
To get in touch with our tutor team please contact tutors@SHEilds.org for further guidance regarding your course.
Kind regards,
SHEilds Ltd
Reply from SHEilds Ltd
Hello,
I am so happy to hear that you are enjoying the course. We wish you all the best with your studies!
Kind regards,
SHEilds.
Great customer service
Great customer service. Special thanks to Gugulethu for her assistance and guidance throughout the registration process
27 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello Lawrance,
Thank you for sharing your experience with us. We are thrilled to hear that our team provided you with great service!
Please do not hesitate to contact us with any queries,
Kind regards,
SHEilds Ltd
I had a very warm reception from Leah…
I had a very warm reception from Leah Frayne, she was very patient and helpful
27 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello Itohan,
Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too.
We can agree that Leah is such a hard worker!
Kind regards,
SHEilds
I take this opportunity to thank…
I take this opportunity to thank finance Kirsten Durandt and Sharzi course advisor for great job and quick response wherever I need help without forgetting all admin members,thanks alot
27 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello Ntamuhiira,
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent
Please don't hesitate to reach out if you need anything else - we are always here to help in any way we can!
Kind regards,
SHEilds Ltd
The advertisement of enrolling of…
The advertisement of enrolling of courses its easy to find and fast to respond .
27 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello Michael,
Thank you for your excellent feedback.
We wish you all the best with your studies.
Kind regards
SHEilds
Shaharazad is being one best advisor…
Shaharazad is being one best advisor ever from the beginning and currently.
23 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello Platjie,
Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too. We can agree that Shaharazad is such a hard worker.
Kind regards,
SHEilds
The learning process was well detailed…
The learning process was well detailed and the process of learning was very easy to follow
23 July 2026
Reply from SHEilds Ltd
Hello Ogechi,
I am so happy to hear that you are enjoying the course. We wish you all the best with your studies!
Kind regards,
SHEilds.
Great materials and staff
23 July 2026
Reply from SHEilds Ltd
Hello Emmytune,
Thank you for your excellent feedback.
We wish you all the best with your studies.
Kind regards
SHEilds
Good custom service
24 March 2026
Reply from SHEilds Ltd
Hello Salesius,
Thank you for sharing your experience with us,
If you have any questions, please do not hesitate to contact us.
Kind regards,
SHEilds
Organization
Your organization, your follow-up quality, and availability are just amazing!
22 July 2026
Reply from SHEilds Ltd
Hello Molima,
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent
Please don't hesitate to reach out if you need anything else - we are always here to help in any way we can!
Kind regards,
SHEilds Ltd
Certificate in Health and Safety
The member of staff I spoke with Cameron was very helpful and knowledgeable and provided guidance to the appropriate course for me
14 July 2026
Unprompted review
Reply from SHEilds Ltd
Hello Gerry,
Thank you for your fantastic five-star review! We are thrilled that our team was able to exceed your expectations. Cameron's exceptional work ethic truly distinguishes him, and we are proud to have him on our team.
Should you need any further assistance, feel free to reach out. We're here for you!
Best regards,
SHEilds
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