Sherwoodsmotorgroup Reviews 158

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, attentive, and professional, making the car buying process smooth and enjoyable. Many people highlight the excellent customer service, noting that staff members are knowledgeable, explain options clearly, and avoid being pushy. Consumers frequently mention feeling valued and well-looked after, with many expressing their intention to purchase from this dealership again. However, some customers also noted issues with the product and after-sales service. A few people reported discovering multiple faults with their purchased vehicles shortly after collection, including flat tires, service lights, and cosmetic damage not present at the time of purchase. There were also instances where repairs were not completed as promised, or where follow-up issues, such as oil leaks after a service, led to further inconvenience and cost.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the sales staff for being friendly,... See more

Service

Users describe positive interactions with service. Many customers praise the friendly and helpful staff, with... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers express satisfaction with their... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and attentiveness of... See more

Based on these reviews

Rated 5 out of 5 stars

My experience at Sherwoods Peugeot Durham was great from start to finish. Alan was helpful and attentive, but never made me feel pressured. He listened to my budget and what I was looking for, and mad... See more

Rated 5 out of 5 stars

Great service from Sherwood Suzuki Gateshead. From my initial website enquiry to handover of the car, the whole expience was friendly and hassle free. All options were explained, questions answered an... See more

Rated 5 out of 5 stars

"Sherwoods Citroen Gateshead were great because Andrea the salesperson wasn’t at all pushy giving me time to make up my mind and was very knowledgeable. I got a great deal and excellent service. I had... See more

Rated 5 out of 5 stars

We had a fantastic experience buying our car from Sherwoods in Durham. Our sales advisor, Nigel, was particularly helpful and the customer service we received was some of the best we have ever experie... See more

Rated 5 out of 5 stars

I was pleased with Sherwoods Sunderland Citroen Fiat and Abarth and would recommend them because I popped into the dealership on a whim, I knew what car I was looking for and roughly what year. The s... See more

Rated 5 out of 5 stars

Sherwoods Sunderland Citroen Fiat and Abarth were brilliant. Im really clueless when it comes to cars but I was made to feel at ease and I got all the information I needed. Im really happy with the ca... See more

Rated 5 out of 5 stars

The 1-2-1 service was excellent. Responses were prompt, respectful, helpful and informative. They responded positively when we asked for certain parts of the used car to be checked over. After sale... See more

Rated 2 out of 5 stars

Bought a car online from Sherwood’s. Sales person very good and helpful. Collected car instead of delivery as agreed. Things went sour within a week as I discovered many faults with the car. I asked... See more

Rated 5 out of 5 stars

I'd recommend Sherwoods Suzuki Fiat and Abarth Gateshead because they go out of their way to make sure the car is right for you, even bringing it to me to test drive, couldn't fault their customer ser... See more

Rated 1 out of 5 stars

I booked a test drive and was stupid enough to give them my phone number. I told them explicitly I do not want this number stored and to delete my information after the drive. Since then, I have... See more

Rated 1 out of 5 stars

Absolutely shocking after-sales. Staff members have treated my partner with nothing but disrespect from the moment we bought the car. The worst garage we've ever dealt with and we would never buy a ca... See more

Rated 5 out of 5 stars

The sales man Steve helped me threw the process of my purchase, keeping me in the loop of what was going on. He also went above and beyond to help me. I would definitely recommend this garage to other... See more

Rated 5 out of 5 stars

Please note that I have previously sent in this information. Unfortunately Yahoo had a new versionof their app, which I activated. this wiped out all of my previous emails. I can however respon... See more

Rated 5 out of 5 stars

Recently bought a newer car from Sherwoods in Sunderland. The car we seen was from the Durham branch but as we had already been to Sunderland to test drive a similar model a few months previous we dec... See more

Rated 5 out of 5 stars

Member off staff first class very polite never had a fault got 2 cars from sherwoods brillant will be back again

Rated 5 out of 5 stars

The whole process of buying my used car from Sherwoods went really smoothly. They are welcoming and couldn't have been more helpful, thanks, Nick.

Rated 5 out of 5 stars

Great car excellent service.This is my second car bought from the same company at ferryboat land Sunderland. Always worth a look. Like the idea. It's family run.

Rated 2 out of 5 stars

The purchase of the car was good, the handover of the car came with a few issues to be corrected, service lights on, faulty screen wash system, a dent in the wing which was was not present when pu... See more

Rated 5 out of 5 stars

I would like to thank Citroen Sherwoods Gateshead branch. I rang this morning as the service light came on indicating a problem. They said to bring it straight in. They checked it over and there was a... See more

Rated 5 out of 5 stars

Best dealer to get a car from, in good hands from the start, I went through finance and have to say amazing car dealer as they got back to you very quickly, all the information and documents at hand,... See more

Rated 5 out of 5 stars

2nd time I have bought a car from here. Great communication throughout sale. Definitely return. Thanks to paul for helping me choose the right car for me. He was very helpful.

Rated 5 out of 5 stars

They helped us with everything, very good attention to the customer, everything explained clearly, friendly stuff and of course easy and well explained paperwork.

Rated 5 out of 5 stars

My daughter today purchased her first vehicle from the Sunderland branch and we couldn’t be happier with the experience. Trevor, the salesman, and Dave, the manager, were both friendly, helpful,... See more

Rated 4 out of 5 stars

Carl helped me in understanding everything about the car and finance. He was always available for any information I needed, even after the sale.

Rated 5 out of 5 stars

Great customer service. Had everything explained to me properly when purchasing a used car and Allan made the whole process very straightforward.

Rated 5 out of 5 stars

Great Customer Service from the After Sales Team and Service Dept (Andy/Dennis). Got to the bottom of the issues with my used Ford C Max car and fixed everything. V pleased.

Rated 1 out of 5 stars

Friends from this place, when buying a car, be careful, before paying, check the car's miles and services to see if they have been done. With my car, they lied to me about the real miles of the car a... See more

Rated 3 out of 5 stars

It was quick and easy they had my car dropped off at my house by Paul very nice bloke satisfied up to now enjoying my new car

Rated 1 out of 5 stars

From CK. An update I finally managed to contact the Chairman of Sherwood’s Christopher Elvidge who did reply promptly and stated that he had asked the MD Simon MacConachie to call me. I did receiv... See more

Rated 5 out of 5 stars

Found a car i liked. Paul Hartley was spot on and nothing was too much trouble. This was my second car from here.Would definitely recommend this dealership

Rated 5 out of 5 stars

I was happy with the service at Sherwoods Peugeot Durham because john was fantastic nothing was an issue.

Rated 5 out of 5 stars

Saul was incredibly helpful, patient and knowledgeable throughout the whole process. Could not recommend him highly enough.

Rated 5 out of 5 stars

"The experience was very pleasant, service was brilliant. I knew what I wanted, and was given a great deal."

Rated 1 out of 5 stars

Absolutely shocking service from the service department at Sherwoods Citroen, Sunderland. I subscribed to the service plan for my van thinking getting a dealer service would be worth... See more

Rated 5 out of 5 stars

Very helpful excellent salesman l would recommend to anyone love the car I would buy another car from your company really great dealers

Rated 4 out of 5 stars

Friendly good service Karl answered all my questions Fixed a few issues with the car before my collection Love the car thanks

Rated 5 out of 5 stars

Very detailed and I'd definitely recommend Sherwoods Peugeot Durham because Allan was very helpful and friendly all throughout the process of the purchase

Rated 1 out of 5 stars

Absolutely Appalling Experience – Wouldn’t Recommend My partner recently bought a Fiat Abarth convertible from this dealership, and the entire experience has been a nightmare from st... See more

Rated 5 out of 5 stars

"Sherwoods Sunderland Citroen Fiat and Abarth were helpful because the salesman was very professional and friendly and explained all my options thoroughly without pushing me to buy any extras

Rated 5 out of 5 stars

The whole buying experience was enjoyable from a helpful, friendly and knowledgable salesman to the straightforward processing of the purchase. Very satisfied & Highly recommended.

Rated 5 out of 5 stars

Everything was good, thank you. Matthew was very helpful on every step of purchase.


4.3

Excellent

TrustScore 4.5 out of 5

158 reviews

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Rated 3 out of 5 stars

Standards fell short this time around.

Purchased a 2nd car and picked it up on 20/03 . Salesman was nice and very helpful. The car was then taken back twice in 24 hours for the same fault meaning I had to take public transport after spending £13000 on a car from. The after sales service wasn’t great and the valet wasn’t threat either . This was a big downfall after the great service I received when I purchased a car from them previously.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I would like to thank Citroen Sherwoods Gateshead branch. I rang this morning as the service light came on indicating a problem. They said to bring it straight in. They checked it over and there was a rear bulb out, which they replaced it straight away. Many thanks

16 March 2026
Unprompted review
Rated 2 out of 5 stars

Great sales poor after sales

The purchase of the car was good, the handover of the car came with a few issues to be corrected, service lights on, faulty screen wash system, a dent in the wing which was was not present when purchased and only 1 key. The repairs were completed as agreed a few weeks later.
3 months later service lights and inspection lights re appear, despite calls and leaving messages the dealership did not respond and I had to address the issue through a Mitsubishi specialist at my my own cost.
Service book still remains an outstanding item which im now addressing again without the support or engagement of the dealership.
Disappointed

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Start to Finish

My daughter today purchased her first vehicle from the Sunderland branch and we couldn’t be happier with the experience. Trevor, the salesman, and Dave, the manager, were both friendly, helpful, and professional from start to finish. There was absolutely no pressure or hard sell, just honest, straightforward service.

The car was prepared beautifully and presented in excellent condition, and the garage itself was clean and tidy, which really added to the overall impression. Everything was handled smoothly and efficiently.

I would highly recommend them to anyone looking to buy a vehicle and wouldn’t hesitate to return for another purchase. Truly top service.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Spammers

I booked a test drive and was stupid enough to give them my phone number. I told them explicitly I do not want this number stored and to delete my information after the drive.

Since then, I have been called FIVE times.

Every time I asked them to delete my information, every time I was clearly ignored

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Appalling Experience

Absolutely Appalling Experience – Wouldn’t Recommend

My partner recently bought a Fiat Abarth convertible from this dealership, and the entire experience has been a nightmare from start to finish.

We were promised that the car would be serviced (including new discs, pads, and a timing belt), scratches would be removed, and the wheels refurbished before collection. In return, they gave a very poor trade-in offer for my partner’s Mercedes – but she really wanted the convertible, so we accepted it.

On the agreed collection day, the car wasn’t ready. We were told it needed “specialist parts” because it was a “sports car” (it’s a Fiat, not a Ferrari). This delay dragged on for three full weeks, with repeated excuses and zero proactive communication.

When we finally got the car, the scratches and wheels still hadn’t been touched. The manager agreed to fix the scratches but refused to refurb the wheels, despite that being part of the original agreement. We took the car anyway — again, my partner really wanted it.

After the first wash, all the scratches reappeared. We returned the car and were told this time they’d use “proper Fiat paint” (laughable). Guess what? Same result after the next wash — scratches came back. After wasting time going back and forth and getting nowhere, we gave up and paid to have the car properly repainted ourselves.

Just took the car in for a proper service today, only to find that Sherwoods Gateshead clearly either didn’t service the car at all, or did such a poor job it’s laughable. The air filter was in an appalling state with a dog poo bag under it 🤬 also have the photos but unsure how to load them here— there’s no way it had been changed recently, if ever. This was supposedly done as part of the “full service” they claimed was completed before we collected the car.

So not only did they delay the car for weeks, lie about repairing the scratches and refurbishing the wheels, but now it’s clear they also lied about the service. Completely unacceptable and potentially dangerous. Do not trust this dealership.

Absolutely unacceptable customer service, broken promises, and poor workmanship. Avoid this dealership if you value honesty, professionalism, or your time.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

We had a fantastic experience buying our car from Sherwoods in Durham. Our sales advisor, Nigel, was particularly helpful and the customer service we received was some of the best we have ever experienced. We felt really looked after and Nigel took his time explaining the vehicle and offered to come on a test drive with us. the car itself was immaculately presented and well tended to by the mechanics. I would really recommend purchasing a car from here!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Sherwood Suzuki…

Great service from Sherwood Suzuki Gateshead. From my initial website enquiry to handover of the car, the whole expience was friendly and hassle free. All options were explained, questions answered and I never felt pressured over anything. I mainly dealt with Michael and would definitely recommend this dealer to anyone.

5 August 2025
Unprompted review
Rated 4 out of 5 stars

Smooth and reliable

Carl helped me in understanding everything about the car and finance. He was always available for any information I needed, even after the sale.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

I'd recommend Sherwoods Suzuki Fiat and…

I'd recommend Sherwoods Suzuki Fiat and Abarth Gateshead because they go out of their way to make sure the car is right for you, even bringing it to me to test drive, couldn't fault their customer service, help and advice, they are not pushy like some sales people. Michael Bamford, was professional and friendly and also reassuring being very nervous changing from manual to automatic. Would recommend Sherwoods, this being my second time using them.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Sherwoods

Mark was super helpful, easy process from start to finish and even delivered my new car due to me working Nightshifts, would not hesitate to use Sherwoods in the future.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

The 1-2-1 service was excellent.

The 1-2-1 service was excellent. Responses were prompt, respectful, helpful and informative. They responded positively when we asked for certain parts of the used car to be checked over. After sales service was also very good.

21 July 2025
Unprompted review

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