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Shinjiru - Malaysia Reviews 

418
•
TrustScore 5 out of 5

4.8

Web hosting company
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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, online reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt responses, noting that reliable assistance is always available whenever needed. People highlight that technical issues are resolved efficiently, thanks to knowledgeable staff members who guide users through every step. Consumers also appreciate the reliable hosting services, which offer competitive pricing and stable performance for various online needs. Long-term users emphasize the consistent professionalism and dedication shown by the team over many years of service. Many reviewers express complete satisfaction, mentioning that communication channels like messaging platforms work exceptionally well.

What people talk about most

Customer service

Customers report highly positive experiences with customer service, praising the 24/7 availability and rapid... See more

Staff

People report positive experiences with staff, highlighting the team's professional, knowledgeable, and... See more

Response time

Clients share positive opinions on response_time, consistently highlighting top-notch and prompt support.... See more

Service

Reviewers mention positive feedback about service, highlighting fast and professional support that assists... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received prompt response to a redirect request. The support guy even explained very patiently to me what a DNS server was. Shinjiru is currently my top choice when it comes to domain registrations and... See more

Rated 5 out of 5 stars

Assistance and support from the team are truly impressive. The team are really understand what kind of problem the user facing, so the solution or advise are easily to solve the issue. KEEP IT UP GUYS... See more

Rated 5 out of 5 stars

Customer Service is always on top. they has solve almost all my problems so far. I have migrate to them since 2022 and they are always been helpful to me. Really grateful for it.

Rated 5 out of 5 stars

Shinjiru - Malaysia is simply the best. Their online tech team 24/7 really supports what we need anytime! With their good pricing as well it's amongst the best providers in town I would say! And Joe w... See more

Company details

  1. Web hosting company

Information provided by various external sources

Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions. Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!

Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(418)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very good customer service

Very good customer service. Has been a customer of them since 3 years ago and I am satiesfied. All my issues regarding my websites were resolved in timely manner. Keep it up!

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Real time assist

Support is real time via Telegram, you don't have to worry about pending issues unsolved. Support handled by skilled technical team and knowledgable customer service.
Product enquiries was also answered within minutes and you are not left hanging.

26 January 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT RUIN YOUR DOMAIN NAME REPUTATION WITH SHINJIRU BLACKLISTED NETWORKS AND IP.

I want everyone who bought and host a domain with shinjiru to testify to this. The domain I purchased from them over 2 months now can only send emails to SPAM FOLDER of any email addresses. Even email sent to some domains with strong antispam security will never get delivered. I have used other better web hosting provider and I could send to INBOX the same message SHINJIRU service will send to SPAM FOLDER using the IP and email software.

This problem is because of poor and blacklisted SHINJIRU network and IP.

DO NOT RUIN YOUR BUSINESS REPUTATION WITH SHINJIRU BLACKLISTED NETWORKS AND IP.

19 January 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE OF SHINJIRU IN 2023. DO NOT WASTE YOUR MONEY!!!

BEWARE. DO NOT REGISTER DOMAIN OR HOST A WEBSITE WITH THEM IN 2023.

Their networks and IP addresses has been PERMANENTLY kept under black list by SPAMHAUS PROJECT.

If you do know what that means, go on google and read about it but what ever you will read will never be enough if you failed to heed to this advice. The domain name you spend much time to choose will not be able to send a single email.

I also noticed google has started refusing email messages from old domain provided by shinjiru. This is a separate problem affecting domain names registered before 2023. But any domain registered in 2023 will never be able to send even one email.

WATCH OUT FROM SHINJIRU.

18 January 2023
Unprompted review

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