Shinjiru Offshore Hosting Reviews 

255
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the excellent customer service and prompt responses received. Many appreciate the quick and helpful support, often resolving issues rapidly through live chat or ticket systems. Reviewers consistently mention the reliability and instant assistance provided. However, some customers noted significant issues with service reliability and website performance, including prolonged downtime and slow processes. People also reported difficulties accessing their accounts and a decline in response times. A few encountered unhelpful support interactions, and concerns were raised about resource usage or problematic content on hosted domains.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent... See more

Service

Users describe ambiguous interactions with service, with some customers praising the highly secure hosting... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and prompt... See more

Website

Customers consistently note negative experiences with website functionality, with many reporting their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've never had an Issue with Shinjuru and always found them to be polite and helpful. I would have gone to 5 stars but lately they've dropped off a little on their responses on Microsoft Teams. They u... See more

Company replied

Rated 4 out of 5 stars

Never had any issues with them and they've always responded pretty quickly to my messages. I've never used anyone else so I can't really compare them. Saying that, this is the first time I've waited 1... See more

Rated 5 out of 5 stars

I had a server issue with a dedicated server. I got on live support with a very friendly person named Feeqz. My issue was fixed in minutes. I have never had quicker support and I have 4 servers wit... See more

Rated 5 out of 5 stars

Shinjiru always helped me in live chat and fix my hosting issues. Always recommend this hosting.


Company details

  1. Web hosting company

Information provided by various external sources

Shinjiru makes it our mission to protect privacy, a fundamental human right. We have been providing offshore web hosting and anonymous web hosting services since year 2000. We are one of the most experienced offshore web hosting companies in the world with 8 offshore locations, own Anti-DDoS Attack network, thousands of dedicated servers, IP addresses, ICANN appointed .com domain registrar and in-house technical support working 24/7 to monitor all your web services. We provision, protect and secure your offshore web hosting needs. We have offshore VPS hosting, private email hosting, bitcoin hosting and all the tools you need to secure your identity. Sign up your web services with Shinjiru today!


Contact info

3.2

Average

TrustScore 3 out of 5

255 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(255)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond customer service

The service that shinjiru offers is nothing short of amazing, had a site issue after successful migration, they managed to go above and beyond to help fix the problem. Was most likely outside the scope of their service, yet still escalated the ticket and had the problem resolved sharpish, this issue was no fault of shinjiru, this has to be said, it was with a compatability issueon my side, yet they still went out there way and fixed, can't recommend enough 😁 now Enjoying the VPS service they offer. Great hosting options available here 😁

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Prompt and reliable customer service

I've always had smooth, friendly, and prompt customer service experiences with Shinjiru and this was the same. They really could have told me to go away and laughed at me for making the mess that I did, yet again, but they went above and beyond to keep me happy.
They also don't have that cold corporate customer care tone. Reminds me of dealing with small local service providers.

17 April 2023
Unprompted review
Rated 5 out of 5 stars

This is the "trusted" server.

Response within hours, even on weekend nights
I received a reply within 10 minutes during the daytime on the weekend.
This is a kind and polite response and work despite being a beginner
Faster resolution
The work speed is as if the operator is working as it is without having to turn around the window.
24/7 Skype support is really helpful.
It is a very "trusted" server company.

15 April 2023
Unprompted review
Rated 3 out of 5 stars

DMCA ignored, weak hardware

I have been using this service for 4 months. The main plus for me is that this hosting ignores DMCA, technical support responds quickly enough, prices are average. The only negative is the very weak hardware on the Malaysian server. I moved to Shinjiru from Fornex hosting due to DMCA issues. On Fornex, everything flew like a bullet for me, but here it slows down a lot, sometimes errors 504 or 502 occur. The tariff I took here is 2 times more powerful than on Fornex, and such problems. I don't even need that rate because I only use 1/5 of my ssd. Technical support can not help me in any way, I contacted several times on this issue. This is the main reason why I will leave for another hosting after the paid time.

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Best Hosting Service

We have used various offshore hosting providers and have moved all of our sites to shinjiru because their service is so good and their support is so generous.
They are a long time and reliable company, and they provide 24 hour trouble shooting via Skype.

I will continue to use shinjiru in the future.

2 February 2023
Unprompted review
Rated 1 out of 5 stars

Shinjiru Does Not Provide Refund.

Shinjiru Does Not Provide Refund.

A company or business who is confidence in the product and services they offer will not hesitate to refund customer money. I have used many online services which did not argued a second to refund the money I paid them to the source the money came from.

THIS DOES NOT HAPPEN WITH SHINJIRU. When you pay them and realized that the service rendered is not as good as advertised, they will never refund your money. This is a dishonest and fraudulent business dealings analogous to RICO.

This bit of information can safe your time, money and give you peace.

Thanks.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Worth It. Supportive

Supportive! They are amazing. I purchased the hosting from them, and I am pretty satisfied. Sometimes I make mistakes and run into problems, so I contact them. They are very much supportive. They resolve the issues fast, and this makes them great. Talking about speed and bandwidth, It is excellent and worth the price. I have taken multiple hosting, and Shinjiru was worth my every penny.

29 October 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful company

Absolutely wonderful company. I cannot praise this company enough for their amazing customer service. When you message them on skype, they respond and they will walk you through any steps that's needed to assist with your website. They've been nothing but great to me. I haven't had virtually any downtime for my website other than the usual server maintenance. I'm definitely a customer for life. They even assured me that should I run into issues with my website, they would be able to move me to a different server and a different country. That type of personal touch that you can't find with other big name hosting companies has made me realize that they are the best out there. Thank you so much for offering great anonymous hosting options.

30 September 2021
Unprompted review

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