Shipbymail Reviews 

606
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as reliable and consistently trustworthy. Customers found the process easy to set up and appreciated the quick delivery once packages were processed, with many noting the speed of international shipments. The customer service received high praise for being helpful, communicative, and responsive, often exceeding expectations. Many people were pleased with the ability to obtain products not available locally and highlighted the careful packaging of their items. However, some customers were dissatisfied with the pricing, finding it higher than expected or inconsistent with initial estimates, particularly regarding tariffs and brokerage charges. There were also concerns about a lack of transparency in pricing, especially regarding customs documentation and the calculation of dimensional weight, leading to perceived overcharging. A few reviewers experienced delays in processing and shipping, and some felt that consolidation services did not effectively reduce costs as expected.

What people talk about most

Delivery service

People report positive experiences with delivery service, with many customers praising the speed and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Product

Reviewers highlight positive aspects of product, often noting the ability to obtain items not otherwise... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing dissatisfaction over high and... See more

Customer service

Users describe positive interactions with customer service, highlighting the staff's great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a reliable service! I've used Ship By Mail many times now, and they never disappoint. Every item has arrived safely, and the process always works exactly as it should. It's rare to find a service... See more

Rated 5 out of 5 stars

It took a whole life to process the package(4 days though they marketed max 2 business days) though once processed it was super fast to deliver. The customer service took more than 48h to answer thoug... See more

Rated 5 out of 5 stars

I was looking everywhere for a camera that was sold out across the US when I came across it in stock in the brand's Canadian store. They could only ship to a Canadian address so I came across Shipbyma... See more

Rated 5 out of 5 stars

I was apprehensive but desperately needed a product for my small business from a Canadian vendor that no longer ships to the U.S. so I decided to give ShipByMail a try. It was easy to set up an accou... See more


Company details

  1. Courier service
  2. Group Buying Service
  3. Shipping and postal service
  4. Shipping service

Information provided by various external sources

ShipByMail is an affordable Canadian Parcel Forwarder which gives you a free Canadian Address to shop your favourite Canadian merchant. Sign up now and start shipping from Canada to the USA and internationally.Pay the merchant yourself or use our BuyFo...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

606 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(606)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

This forwarding company was recommended by my (ready for this…) ChatGPT. Chat gave me step by step instructions and I’ll be darned if it wasn’t absolutely right about shipbymail. It was a pricey item and it arrived from Canada in perfect condition. I was informed of every step in the shipping process as it moved from carrier to carrier and to my door. If your experience is like mine, you won’t be disappointed. At its price point the service offers value.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant Overall Experience

At first, I was skeptical because of the amount. It was reasonable, considering where it's coming from. Rest assured, they shipped packages safely and very quick. I would do it again for my next purchase. It gave you options to feel at ease that they're punctual and trusting.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Reliable International Shipping Option

I love that this was an option so that I could easily get mail from other countries. The team was fast to reach out when the package was delivered to their warehouse and promptly shipped it directly to me. Will use again!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE THEM!

I love sending all my orders through here! They are very prompt with updating your account, professional, quick with shipping and the packaging is always perfectly protected. This is my 4th time using them and I don’t regret it.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Lucky was my middle name today. I found ShipbyMail.

I have spent the whole day thinking who do I know lives out of the countryl. The answer was no one. How do I find someone to forward a package to me from another country. There must for someone. ASK the internet. Internet turned me on to Shipby. I am a lucky girl today. All my thoughts were answered.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Safe for Skeptics to Trust!

I was skeptical, but I took reasonable precautions (secure credit card/PayPal, etc.). I wanted a specific fake-Lego set that apparently would only be shipped from Canada to Canada for REASONS. This company provided a method to get it, and they came through. The product arrived safely and soundly in a reasonable amount of time. (Being on the East Coast of the US, it was funny to watch something go from middle Canada to the West Coast to come all the way back East - if this group expands, maybe having a warehouse/site more centrally located would be good.) Overall, very pleased.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Fast, Reliable, Great Service.

Amazing service once again. Have used ShipByMail for few shipments, everytime I have had a great experience.
they are quick on processing incoming packages, very quick with plenty of options to provide package consolidation and shipment to me.
Plenty of shipping options, prices are reasonable. Would recommend them for your needs.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! There was a figure that was only available in Canada so I decided to use their service and I do not regret it. The item came in great condition and very fast.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent online chat help

I wasn't exactly sure how to use the service since I didn't know how to estimate the size and weight of the package that was going to be shipped by an online merchant. The merchant's ordering system also didn't let me enter my address in the exact format used by ShipbyMail. Each time I had an issue the online chat agent walked me step by step through the process I needed to follow. Excellent help that allowed me to use the service I needed.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Wow, what a properly packed box!

I was a bit suprised about the shipping costs but this was the Most properly packed box I ever received. If you have fragile items and receive them all in best condition, I'm pretty happy to pay a bit more. Thanks for the great packing! This was not my last time using sipbymail.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Shipping Experience with ShipByMail!

I recently used ShipByMail to send a package, and I couldn't be happier with the experience! Their website is user-friendly, making it easy to choose from various shipping options at transparent prices.

The pickup was prompt, and I appreciated the real-time tracking updates that kept me informed throughout the process. Their customer service was outstanding—responsive and helpful when I had questions.

When my package arrived, it was in perfect condition, showcasing their commitment to careful handling. I highly recommend ShipByMail for anyone looking for reliable and efficient shipping services. I’ll definitely be using them again!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

This company provided excellent…

This company provided excellent service. They did a perfect job of both ordering my product and shipping it in a very timely manner. They went out of their way to carefully package the item for extra protection. You can't go wrong using their service.

25 February 2025
Unprompted review

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