Shippn Reviews 

1,504
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the seamless process of obtaining items not available locally. Many appreciate the fast and prompt delivery, often receiving packages ahead of schedule. The staff, referred to as hosts, are frequently commended for their professionalism, helpfulness, and clear communication throughout the forwarding process. However, some customers also noted concerns regarding the pricing structure, finding the service expensive. People mentioned that shipping costs could be high, especially when box size or additional charges like insurance significantly increased the overall fee. A few reviewers also reported unexpected cost increases or issues with quotes, leading to frustration and packages being held.

What people talk about most

Service

Customers had positive experiences with service, often describing it as helpful, seamless, and reliable, with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the smooth process and... See more

Staff

Consumers find staff to be exceptionally positive, with many reviewers praising their hosts for being... See more

Product

Users describe positive interactions with product, often highlighting the ability to acquire items not... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing dissatisfaction over high and often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful experience, as usual! Shippn is a great platform which allows you to purchase anything you want from nearly everywhere in the world! I couldn't recommend more!! Mainly I purchase from my fav... See more

Rated 4 out of 5 stars

I needed to buy something that could only ship to Italy. Pros: Successfully purchased and forwarded the goods. The forwarder responded quickly to any queries. Cons: One instruction wasn't pa... See more

Rated 5 out of 5 stars

I wanted to order a dress from a shop in the Netherlands. I used the Buy For Me option and it was flawless and fast with impeccable communication from my shipper - Mohammad Almasri. Will use again!

Rated 5 out of 5 stars

Flawless. As a first tine user I was a little apprehensive, but any concerns were completely allayed. Excellent communication both from the company and the agent. The parcel arrived ahead of sc... See more


Company details

  1. Logistics service
  2. E-commerce service

Written by the company

Shippn is an international package forwarding community that enables people to shop from over 34 countries!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,504)

400 reviews in the last 12 months

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Rated 5 out of 5 stars

Works perfectly

Honestly, I was a bit skeptical in the beginning but decided to try it out anyways. Happy to report that it worked perfectly and my package arrived safely via the local Shippn host. I will use Shippn again in the future.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

service has been disappointing

This service has been disappointing. I used Omar Ahmed who is based in London and had a 5 star review with hundred of reviews. My item was delivered to the host address 4 days ago on January 21, the host signed for the item and acknowledged receipt, and still the host has not processed the order towards shipping as of January 24. He claims the item was not delivered in a shipping package but has not offered a photo of the item and the packaging it arrived in. I ordered this dress for my birthday but now I highly doubt the dress will arrive on time let alone actually be delivered to me. I DO NOT recommend this service. Save your money and your time and DO Not USE. I will also be reporting this to the better business bureau.

24 January 2026
Unprompted review
Shippn logo

Reply from Shippn

Hello Sophia,

We’re truly sorry to hear about your experience, and we sincerely appreciate you taking the time to share your feedback.

We expect all of our hosts to process shipments as quickly and efficiently as possible, and we continuously encourage and monitor them to maintain this standard. That said, we acknowledge that unexpected issues can occasionally occur. We fully understand, however, that situations like this should never result in a disruption to the service you receive.

To ensure this is resolved properly, our team will reach out to you directly via the related order to provide prompt support and work toward a satisfactory solution.

Thank you for choosing us and for your patience. Your feedback helps us improve, and we truly value your trust.

Kind regards,
Shippn

Rated 5 out of 5 stars

Wow! Great Service even in unexpected ways

Wow, seriously was expecting the worse, but got the best service. Unfortunately, one of my packages wasn't picked up and was lost in Greece. I was expecting an apology message with some excuse. Instead, they took it seriously, took full responsibility, and offered a full refund after an investigation. Thank you for your amazing customer support!!

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Great and affordable service for international shipping need

This is my second time using shippin to order items from Germany and have them sent to the US, the service is pretty smooth and once you get all the information in it works like clock work. It easy extremely affordable even for priority delivery, I got my shoes in less than 2 days which was ridiculously fast I think, for a price that would be more expensive if shipping within the US..., Additionally I really appreciated their desire to verify my payments to make sure there purchase wasn't fraudulent I'm gonna be a little nit picky not to discourage use of the service but to say they can improve a bit. The chat portal can improve.. find a way to separate messages from the host and shippin cause at times I didn't know who I was talking to and having multiple overlapping messages from different people is kind of annoying honestly, this should be a simple fix think

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience. Before using the service I read reviews and I saw a few were negative, but now I understand that those people had bad experiences because they were ordering illegal stuff. If your order is legal, you are safe and good to go! I had great communication with the platform all the time, and they were very proactive with updates and help. Excellent solution!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect handling, quick shipping

I purchased a coat for my wife that was available only in the UK shop. The host was very kind and responsive, sent me pictures of the packages and item before and after repackaging, and shipped it very quickly. Item received by him on Monday, and on Friday the shippn package was ready for delivery in Italy.

Costs aligned with competitors.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

For those things you gotta have!

A very good service for those things you can't get delivered directly. Yes it costs, but when it's one of those "gotta have" things a few extra pounds isn't a big deal. Very good customer journey, communications great all the way though and does what it says on the tin. I'll certainly be using again!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing initial experience

I reached out initially to see if they would be able to ship certain products. They responded quickly with additional questions to clarify on the products. Once clarified, set me up with what is needed and guided me through the whole process. Their platform kept me updated at each stage (from receiving, packing, shipping and delivery). The customer service and their overall service itself was phenomenal!

18 January 2026
Unprompted review
Rated 4 out of 5 stars

I recommend, but be advised shippn is impatient

I used shippn to reship a purchase I made from an auction in Sweden when the auction company would not ship to the U.S. the positives with shippn was the accuracy and speed, reasonable cost, and ability to use a carrier (DHL) that billed me directly for the import duties once they were determined (not based on estimates). The only downside was that auctions take a little time to conclude and ship- and shippn is quick to close orders that are open if they claim it becomes inactive. They are not clear they will do that, they do without warning (no message saying ‘we will close this is you do not reply’), and they do not consider logging in and updating details including invoices to be activity that counts as active. I would happily use them again- but I would wait to set up the shipment until after the auction is ready to ship- which will be hard because I’ll have to convince the auction company to hold until I gave an address. That is why I set up with shippn ahead of time- but they apparently do not work well if you are not ready to ship quickly. My issue is that this was not clear, and was a headache in an otherwise wonderful service.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Was nervous, but pleased.

Everything went smoothly as I was unsure about the process, I was helped along the way by a brilliant host and got updates and photos all the way through, the fees are what they are in terms of delivery and customs, you know that before you do it, and if you really want or need something then its how it is. Work use again, but would say the experience is dependant on your host of which mine was great, always responded quickly and answered any of my questions or advised me what to do next etc.

16 January 2026
Unprompted review
Rated 4 out of 5 stars

This was my very first experience with…

This was my very first experience with Shippn and although the host was great and had good communication, this service itself is pretty pricey. I did not expect the shipping costs to be almost as much as the item I was purchasing! Glad my package arrived safely but it will cost you an arm and a leg!

14 January 2026
Unprompted review

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