Shippn Reviews 

1,647
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and prompt delivery services, noting that global orders are handled smoothly with exceptional care and professionalism. Consumers highlight that products arrive securely packaged, ensuring that everything remains in pristine condition throughout the entire international shipping process. Some reviewers were not happy with unusually high delivery costs, unexpected service charges, and expensive international shipping fees associated with their orders. A few people also experienced frustrating communication delays, unresponsive support agents, or unfortunate issues with fragile items arriving completely damaged.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and professional assistance from helpful... See more

Delivery service

Consumers find delivery service to be positive, highlighting rapid and traceable shipping that brings parcels... See more

Product

People report positive experiences with product, noting that items arrive safely and fast. Consumers... See more

Order

Clients share satisfaction on order experiences, noting that the process to execute purchases online is very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the Shippn ‘Buy for me’ program to get a desired item from a foreign country. The process was straightforward, fee specific, and easy. Item was purchased for me and a helpful agent in the forei... See more

Rated 5 out of 5 stars

This was the first time I’ve used third party shipping, and I was pleasantly surprised by how efficient the process was. The item was bought from Australia, the host there could not have been more hel... See more

Rated 5 out of 5 stars

I placed an order for a book out of Italy that ended up being out of stock. Nicola Campanile was patient while I tracked down another place to procure the book from and helped me secure it. At th... See more

Rated 5 out of 5 stars

Support team was very helpful with fast replies. Host ordered the product fast and sent very helpful updates and photos throughout the process. I used the buy for me service for shoes from Canada and... See more


Company details

  1. Logistics service
  2. also in
  3. E-commerce service

Written by the company

Shippn is an international package forwarding community that enables people to shop from over 34 countries!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,647)

464 reviews in the last 12 months

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Rated 5 out of 5 stars

Repeat Host

This was my third order with Marco Hölscher and I will continue to use him any time I need something from a region he can help with. Quick shipping, safely packaged. One of the first orders he did for me was a little rough figuring out the shipping method to get my books to him, but this last time it went without a hitch. Really appreciate his help every time!

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Does what it needs to do and does it great. There are a few excellent members on Shippn who take care of my parcels like they are there own

1 October 2026
Unprompted review
Rated 5 out of 5 stars

You may be a little skeptical of this…

You may be a little skeptical of this service but don't be. It is all dependent on your host and if you're looking for a host in the UK, look no further than Benjamin Jones. He is honest, professional, polite, and prompt in his service. Thanks BJ!!!!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, received a refund promptly and communication was always easy and they replied quickly. Would definitely recommend this excellent company.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience & A Well Trusted Site

First time buyer and it exceeded my expectations!

There are 2 ways to shop on the site: "shop yourself" or "buy for me." Shop yourself was a bit tricky for me as I was ordering multiple of the same items and I couldn't find a way to multiple. So I tried "Buy For Me," and it was very straight forward. Add the link, quantity, then pay.

Eventually you will select a parcel forwarder and they will handle the rest. Once you place your order: under your profile setting > order > buy for me orders > view details > scroll all the way down and you will see each phase and what it means. Shippn will also notify you the progress of your order by email.

Ordering was a breeze, I think the UI of the site can get updated to a more user-friendly version, but overall it got the job done and I'm so happy with the help of Shippn connecting me to trusted people who shipped my package with care! My package shipped with DHL to the U.S and it was super fast, max is 3 days.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

I used Shippn to ship from the Netherlands to Japan

I used Shippn to ship from the Netherlands to Japan.
Mr Bart is very helpful. Honestly this was the first time I bought from the Netherlands and not knowing where to find the waybill number from PostNL. However the host helped me figure it out. He sent photos promptly upon arrival and repacked for me so as to reduce the delivery cost.
Thank you very much!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I 100% recommend this service to someone needing to get a package delivered to the U.S. from a European country when buying from a seller that does not sell to U.S. addresses. I received a pakage from Czechoslovakia in just under 2 weeks from the date I had my European buyer place the order.

28 September 2026
Unprompted review
Rated 1 out of 5 stars

Expensive, hidden final price, and they won't cover damage

Do not trust their "protection." First, it's expensive — I paid $67, and you only find out the real price at the very end of the process, once you're already committed.

On top of that, they don't actually guarantee the condition your parcel arrives in. My collectible items arrived damaged —corners completely folded — and Shippn dismissed it as "superficial." For $67, the absolute minimum you'd expect is to receive your parcel not damaged.

So the conclusion is simple: if you care about receiving your order in good condition, don't use them — because you can be sure you won't be refunded — the most they offered me was a 20% discount code on a future order, which is worthless when I have no intention of ever using them again and doesn't fix the damage to this one.

And one last thing: if you ever open a dispute with them, they block your account, so you lose access to your order history — pictures, chat, everything. Very classy practice.

Save your money and use a service that actually stands behind the parcels it ships.

1 September 2026
Unprompted review
Shippn logo

Reply from Shippn

Dear Sam,

We’re sorry to hear that you were disappointed with your experience. We would, however, like to clarify a few points for anyone reading this review.

Your shipment was from Italy to Denmark, and the total shipping cost was $67. This is actually one of our relatively lower-cost shipping routes, and the amount paid includes the available shipping and handling services.

Regarding the condition of the book, we reviewed the shipment and the available documentation. The book arrived in what we consider to be nearly mint condition. The only issue identified was a small fold on the upper-right corner. While we understand that even a minor imperfection can be frustrating, particularly with collectible items, this was not considered shipping damage under the carrier's damage criteria.

Our shipment protection and reimbursement process is provided through the carriers we use. As a result, claims must be assessed according to the carrier's applicable damage criteria and procedures. When a shipment meets those criteria, we do take the necessary steps to pursue the claim and reimbursement on the customer's behalf. We cannot, however, reimburse claims that the carrier does not recognize as qualifying damage.

We also want to clarify that offering a discount code was intended as a gesture of goodwill following your experience, rather than as a substitute for a valid damage claim.

We understand that you may have expected a different outcome, but we believe it is important to distinguish between dissatisfaction with the condition of a collectible item and damage that qualifies under the carrier's claims process.

Rated 5 out of 5 stars

Great service once again from Shippn

Great service once again from Shippn. My host in the Netherlands, Bart, took care of everything, and my package arrived in good order. Would recommend for all your 3rd party shipping needs.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

I used the Shippn ‘Buy for me’ program…

I used the Shippn ‘Buy for me’ program to get a desired item from a foreign country. The process was straightforward, fee specific, and easy. Item was purchased for me and a helpful agent in the foreign country shipped the item within hours of receiving it. The delivery was rapid and traceable. I would recommend the ‘Buy if for me’ for any foreign purchase that does not ship to your location!

2 September 2026
Unprompted review
Rated 4 out of 5 stars

Great service

Great service and package hosts. They should find better EU shipping providers for extra small parcels. Too expensive, in that case 😶‍🌫️ Otherwise, super responsive, transparent and legit!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!!!

This is my second time using this service for my Coach orders and I have been completely satisfied each time. I even had to do return and it was a flawless transaction. Kai Takahashi was my host each time and he was very professional and communicated throughout the entire process. Will definitely recommend and will be using the service again soon.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great shipper

No issues shipping this order, Bart is always quick and efficient when consolidating packages and getting them shipped to me. He is my go-to when shipping from the Netherlands. My only complaint is that the consolidation process on the company side needs some updates to make it a more accurate process.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service in package forwarding

Excellent customer service and despite the difficult web interface. Leonardo performed an outstanding job in getting the consolidation right to my satisfaction on saving money on shipping. Highly recommended. Any vendors who doesn't ship internationally, I ll use Leonardo to forward packages from Italy. In addition, Leonardo maintained close communication thoughtout the process to guide me as this was my first time using shippn. Thank you! 😀

17 September 2026
Unprompted review
Rated 5 out of 5 stars

I had an exceptional experience…

I had an exceptional experience shopping at Shippn.com. They are an extremely efficient company that I truly trust and always will be. In fact, this is my fourth time shopping here. I highly recommend my host name Bennie Ng as he is extremely friendly and professional. He assures me not to worry and says the package will arrive on time. I highly recommend anyone interested to give them a try. Thanks

16 September 2026
Unprompted review
Rated 2 out of 5 stars

Slow and overpriced

It took 48 hours for the parcel that had been delivered to the host to show up in the system, it only happened after I chased it up. And then, the quote to ship a 1.5kg package to the UK from Belgium came in at £240 roughly - this is not normal. I am not happy.

18 September 2026
Unprompted review
Shippn logo

Reply from Shippn

Hi Nick,

Thank you for sharing your feedback. We apologize for the delay in processing your parcel after it was delivered to the host. We understand the frustration caused by having to follow up with us. This is not the processing experience we aim to provide.

Regarding the shipping quote, we would also like to clarify why the cost was significantly higher than expected. While the actual weight of the parcel was approximately 1.5 kg, its volumetric weight was calculated at 7.5 kg based on the dimensions of the package. International courier rates are calculated using the applicable chargeable weight, which in this case was the volumetric rather than the actual weight. This is why the quote was considerably higher than what might normally be expected for a 1.5 kg parcel.

We appreciate that the resulting shipping cost was disappointing, and we are sorry that the combination of the processing delay and the shipping quote led to a poor experience. We will also review the host processing delay internally to help prevent similar situations in the future.

Best regards,

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