Was delivered on the date requested and was off loaded and stacked neatly beside the house. Didn't realise the base coat would be patchy, having spoken with customer servicrs they assured us this... See more
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The shed itself is great. Confusion over booking 'delivery date' (which apparently meant 'collection from Shire date') meant it was delivered a few days after I expected. Few bare patches of dipping... See more
Company replied
I could not log onto the online portal to book my delivery date. Phoned the office on two occasions both days their portal was also down. Third day tried and i got onto book date online. Stating 21st... See more
Company replied
I bought one of the Honeysuckle Corner Arbours and found it reasonably easy to assemble. However, I would make two suggestions- I found it impossible at step 12 of the assembly instructions to screw... See more
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Company details
- #185 of 188 best companies in Garden centre
Written by the company
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Contact info
Shire, Brigstock Road, Wisbech, PE13 3JJ, United Kingdom
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
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Avoid at all costs.
Quoted 15 days delivery time, now after a very late unexplained cancellation at 1 days notice and many attempts to secure a revised delivery date I am now being told late August/ early September. Ridiculous, how is this acceptable?
28 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to share your feedback. We sincerely apologise for the delay to your order and understand how frustrating this has been, particularly following the late cancellation of your original delivery.
Unfortunately, due to an unforeseen production delay, we have been unable to provide a confirmed delivery date, and we're sorry for the inconvenience this has caused. We appreciate your patience while we've worked to obtain the latest information.
If you decide not to wait, as your order was placed through Costco, any cancellation would need to be arranged directly with them. We genuinely regret that we've fallen short of your expectations and apologise again for the disappointment caused.
Well packaged kit with good…
Well packaged kit with good instructions for putting it together. Very happy with the result.
28 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review. We're delighted to hear your kit arrived well packaged, that you found the instructions easy to follow, and most importantly, that you're very happy with the finished result.
Thank you for choosing Shire, and we hope you enjoy your new building for many years to come.
I had a query about replacing my door…
I had a query about replacing my door on my Shire summerhouse. The customer service team were very helpful and quick in responding and resolved my query and costing to replace. Thank you great service.
28 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review. We're delighted to hear that our customer service team was able to help with your enquiry and provide a quick resolution.
Your kind feedback is greatly appreciated, and we'll be sure to pass your comments on to the team.
Thank you for choosing Shire, and we hope you continue to enjoy your summerhouse.
Wood is bent loads of wood spilt…
Wood is bent loads of wood spilt instructions are horrendous deliveru was a nightmare definitely not worth the money its worth 700 tops the craftsmanship is horrendous the beading for the windows doesn't fit leaves massive gaps the felt is rubbish had to buy my own the roof and veranda have 2 lots of instructions you get to the veranda which is the last bit only to tell you that the roof goes on a completely different way than what the building instructions say to be fair I rather it be taken down and refunded but that wont happen or at least money knocked off but that won't happen either I wouldnt but from here again and wouldnt ask anyone to either they seriously need to sort the instructions out and the craftsmanship and offer installation
20 June 2026
Reply from Shire Garden Buildings
We're sorry to hear that you were disappointed with your experience.
We take feedback regarding the quality of our products and assembly instructions seriously. Having reviewed our records, we can see that aside from a request for the assembly instructions on 16 June, we did not receive any further communication or photographs showing the issues described in your review. Without this information, we have been unable to investigate the concerns raised or offer an appropriate resolution.
We also appreciate your comments regarding the assembly instructions. The verandah kit is supplied with supplementary instructions that are intended to be used alongside the main building instructions. These supplementary instructions modify specific stages of the roof installation to accommodate the verandah extension, while the remainder of the roof assembly continues to follow the main instruction manual. We recognise that referring between the two sets of instructions may not be as straightforward as intended, and we will ensure your feedback is shared with our product team for review.
If you are experiencing damaged or defective components, please contact our Customer Service team with photographs of the affected parts and the relevant part numbers from the assembly instructions. Once we have this information, we will be happy to review your case and provide assistance where appropriate.
We appreciate your feedback, as it helps us continue to improve both our products and our customer experience.
A bit late with delivery
A bit late with delivery, but when it came we were absolutly amazed how good it was. We had a problem with one piece but was soon resolved by speaking to shire, the part was delivered in two days
27 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review. We're sorry that your delivery took a little longer than expected, but we're delighted to hear you were so pleased with the quality of your building once it arrived.
We're also pleased that we were able to resolve the issue with the replacement part quickly and get it to you within a couple of days.
Thank you again for your feedback, and we hope you enjoy your new building for many years to come.
Really pleased with the Shire Arbour…
Really pleased with the Shire Arbour and the clear instructions on how to build it. The only slight drawback is that we had to wait longer than expected for delivery but when it did arrive the driver, Derrol, was very helpful and a pleasure to deal with. Good value for money product.
16 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review. We're delighted to hear you're so pleased with your Shire Arbour and that you found the assembly instructions clear and easy to follow.
We're sorry that your delivery took a little longer than expected, but we're really pleased to hear Derrol provided such excellent service. We'll be sure to pass your kind comments on to him.
Thank you again for your feedback, and we hope you enjoy your arbour for many years to come.
Disappointed, poor build quality
So the Bison workshop is made of solid material but my floor panels were missing a strip each end and when screwed together was 40 mm out of square, doors are also out and was missing the square spindle for the door handles, went here direct as its local but maybe should of gone further afield, good job I know my way around tools because I think someone without that knowledge would not of been able to sort it, I did eventually receive my new door handles pack, also sending one driver to deliver such heavy panels is beyond me so be prepared to either have help to move to location or pay someone to erect it for you
3 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review. We're sorry to hear your experience didn't meet your expectations.
We apologise that the handle spindle was missing from your order, and we're pleased we were able to arrange a replacement for you. We're also sorry to hear about the concerns you raised regarding the floor panels and door alignment. We appreciate you taking the time to provide photographs and detailed feedback, which has been passed on to our technical team for review.
We're glad you were able to complete the installation, although we appreciate it wasn't as straightforward as it should have been. Thank you also for your feedback regarding our delivery service and assembly process, as this is something we are always looking to improve.
Potting shed defects
The potting shed was delivered more than a month later than the agreed installation date. Unfortunately, the problems did not end there.
The benches supplied were significantly shorter than the dimensions advertised and ordered, meaning they did not fit the shed correctly and left unsightly gaps. The screws used to assemble the benches were oversized and split the timber during installation, raising concerns about the quality of manufacture.
From the first day, the shed also leaked in several places during rainfall.
Despite providing Shire with detailed photographs and videos clearly demonstrating each of these issues, they declined to accept that there were any faults. I found their after-sales service extremely disappointing and their unwillingness to acknowledge obvious defects frustrating.
The installers themselves were polite, professional and worked hard in difficult weather conditions, so my criticism is directed solely at the product quality and the company's handling of the complaint.
26 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your feedback. We sincerely apologise for the delay to your installation and appreciate the frustration this caused. We're also pleased to hear your positive comments about our installation team, and we'll be sure to pass these on.
We're sorry that you remain disappointed with the outcome of your after-sales case. We carefully reviewed all of the concerns raised, including the bench dimensions, timber finish and water ingress, and provided our findings in line with the product specification and warranty. As advised, if you continue to experience significant water ingress after the recommended settling period, we'll be happy to review this further under the terms of your warranty.
Thank you again for your feedback, and we wish you all the best with your greenhouse.
Kensington summerhouse…
I ordered the Kensington summerhouse only to find that there were a handful of broken pieces and one missing which was hugely disappointed and could, I feel, be avoided if only the pieces were checked before delivery. The company were very efficient in delivering when advised and also the damaged/missing pieces were sent out promptly. It looks great now that is up and treated, just a shame that the quality of a handful of pieces were unacceptable and unusable.
26 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review.
We’re very sorry that your summerhouse arrived with several damaged parts and a missing component. We completely understand how disappointing this must have been, especially when you were looking forward to getting your new building assembled.
We’re pleased that once you contacted us, we were able to arrange replacement parts quickly and that the summerhouse is now up, treated, and looking great. However, we appreciate that this doesn't take away from the inconvenience caused, and we'd like to sincerely apologise for the frustration this caused at the start of your experience.
Thank you for recognising our team's efforts in resolving the issue promptly. Your feedback is important to us and helps us continue to improve our quality checks and overall customer experience. We hope you enjoy your summerhouse for many years to come.
Shed went together very well however…
Shed went together very well however was quite disappointed in the quality of the shiplap as big gaps and a fair few broken pieces used so holes in the walls everywhere have had to purchase and replace at more expense. Delivery was very quick in 4 days and delivery communication was good.
22 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review. We're really pleased to hear that your shed went together well and that you were happy with the speed of delivery and the communication throughout.
We're very sorry to hear about the issues you experienced with the shiplap boards. That certainly isn't the standard we aim to provide, and we're sorry you felt you had to purchase replacement timber at your own expense.
We haven't been contacted about this previously, but if you'd be happy to get in touch with our Customer Service team with your order details and a few photos of the affected boards, we'd be more than happy to look into this for you and see how we can help.
Thank you again for your feedback – it helps us continue to improve both our products and our service.
Customer service was excellent as for…
Customer service was excellent as for the shed nothing but problems warped panels bits missing and bowed beams not worth the amount I paid for the shed but it’s up not great but it’s fit to use the worse part was trying to fit the glass in a bowed frame not good so used plastic instead.
20 June 2026
Reply from Shire Garden Buildings
Thank you for your review.
We're really pleased to hear that you found our customer service excellent. We're sorry to hear you weren't happy with the shed itself.
From our records, the only issue raised with us was regarding some missing parts, which we arranged to send out as quickly as possible. Had we been made aware of the other issues you mentioned, we would have been happy to investigate them and see how we could help.
Thank you for your feedback, and we hope you're able to enjoy your shed now it's up and in use.
Early and prompt delivery
Early and prompt delivery. Driver unloaded it in exact spot I requested
21 June 2026
Reply from Shire Garden Buildings
Thank you for your lovely review!
We're so pleased to hear your delivery arrived promptly and that the driver placed everything exactly where you wanted it. We'll be sure to pass your kind feedback on to the team.
We hope you enjoy your new garden building!
The initial sale was fine
The initial sale was fine, except the agent said 10 days for delivery,they should keep in touch with head office about that.
Then told delivery date 10/6/26 arrived 24/6/26.Product itself looks fine.Delivery man gave EXCEPTIONAL Service,credit to the company.
23 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review.
We're pleased to hear that you're happy with the product and that our delivery driver provided exceptional service – we'll be sure to pass your kind comments on to them.
We do apologise for the delay in delivery and appreciate your patience. We understand how frustrating it can be when lead times don't match expectations, and we'll take your feedback on board to help improve communication going forward.
Thank you again for your order, and we hope you enjoy your new building for many years to come. 😊
Barn shed
I ordered my shed which is not ready for delivery yet through robert dyas. Receiving an email confirming my order came quickly but I was not able to click on a delivery date. This was resolved quickly after speaking with robert dyas and sending shires an email. Looking forward to receiving my shed in July.
20 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review. We're pleased to hear that the issue with selecting a delivery date was resolved quickly and that both our team and Robert Dyas were able to assist you.
We appreciate your patience while your shed is being prepared, and we're delighted that everything is now in place for your July delivery. We hope you're excited to receive your new Barn Shed, and we're confident it will be well worth the wait.
If you have any questions in the meantime, please don't hesitate to get in touch.
There were multiple parts missing and…
There were multiple parts missing and one piece damaged
My installer had replacement pieces at cost to myself from a previous job so we were able to complete the build that day and repaired the broken piece
I contacted Shire to complain about the missing and broken piece explaining what we did and they said they would not reimburse me for the cost of replacing and should have stopped the build while replacement pieces were sent, which to me was unacceptable as I had booked my installation to be done in the two days I had and would have had to rebook the installer and wait for the new parts.
I would not recommend purchasing from this company with after sales like this
21 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issues you experienced with missing and damaged components on your 17ft Shire Log Cabin. We fully appreciate how frustrating this must have been, particularly when you had arranged a limited installation window and were keen to complete the build.
As soon as your concerns were raised, our Customer Care team reviewed the situation and advised that our standard process is to supply replacement parts promptly once an issue is reported, so that any remedial work can be carried out using the correct components. In this instance, we understand that your installer sourced and used alternative materials and carried out repairs prior to our opportunity to assess the affected parts and arrange replacements.
While we recognise and appreciate your efforts to keep the build moving forward, any modifications or replacement materials arranged independently fall outside of our standard warranty and compensation terms, as we are unable to verify or authorise third-party costs retrospectively.
We are sorry that this outcome has left you disappointed, as it is never our intention for customers to feel unsupported. Your feedback has been noted and will be shared with our wider team as part of our ongoing review of customer experience and product quality.
Thank you again for bringing this to our attention.
Excellent customer service
Excellent customer service
Reply straight away to any concerns and rectify in a timely manner
Great company highly recommend
20 June 2026
Reply from Shire Garden Buildings
Thank you so much for your kind review and recommendation. We're delighted to hear that you had a positive experience with our customer service team and that we were able to address your concerns quickly and efficiently.
Providing prompt, helpful support is something we take great pride in, so your feedback means a lot to us. Thank you for choosing us, and we look forward to assisting you again in the future.
Looks good from a distance but warped panels and gaps and rough finish let this down.
Booked delivery online for 5 weeks time. For a Monday. The Friday before they then changed the day to the following Friday. With no notice. And then the office was closed all weekend to even speak to anyone. Their response was we sent a letter or email out. They didnt.
The arbour looks good from a distance.
But, the back panels were curved meaning they had to be forced slightly to fit flat. This in turn left gaps between panels. The roof panels were even worse. The gaps between them and the frame work are pretty shocking. No wonder they advise the use of silicone on the last part of the instructions. The finishing to the panels and posts is pretty rough.
Everything was there though.
Delivery guy Derrol was great. Very helpful and a friendly guy.
19 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review.
We are pleased to hear that you were happy with Derrol's service and found him helpful and friendly. We will be sure to pass your comments on to him.
We are sorry for the disappointment caused by the change to your delivery date. Unfortunately, due to a production delay, we had to move your delivery from 15th June to 19th June. We understand how frustrating this can be, particularly when time has been set aside to receive the delivery. Our records show that an email notification was sent regarding the revised delivery date, however we appreciate that this may not have been received or seen, and we apologise for any inconvenience caused.
We are also sorry to hear of your concerns regarding the finish of the arbour. Timber is a natural material and some movement can occur, however the gaps and warping you have described are not the standard we aim to provide. If you have not already done so, please contact our Customer Care team with photographs and we will be happy to review the issues and discuss what assistance we can offer.
Thank you for your balanced feedback and for recognising that all parts were supplied and that the delivery service met your expectations. We value your comments as they help us improve both our products and our customer experience.
The delivery was over two hours late
The delivery was over two hours late, and when they did arrive would only wait 10 mins for someone to arrive to take delivery. They then dumped the shed on the driveway of a busy main road and left
20 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review.
We are sorry that your delivery experience was disappointing. We understand how frustrating it can be when a delivery arrives later than expected, particularly when you have arranged your day around receiving it.
On the morning of your delivery, you contacted us regarding the tracking link and delivery timing. We responded to advise that your estimated delivery window was between 8am and 12pm and that there had been an unforeseen delay due to a driver becoming unwell, requiring route changes at short notice. While this explanation does not remove the inconvenience caused, we hope it provided some clarity regarding the delay.
We are also concerned by your comments regarding the delivery being left on your driveway. Our delivery teams are expected to act professionally and to follow the agreed delivery procedures. We would like to investigate this matter further to better understand the circumstances surrounding the delivery.
We appreciate you bringing these concerns to our attention, as customer feedback helps us improve our service. Should you wish to discuss the matter further, please contact our Customer Care team quoting your order reference.
Extremely disappointed on quality…
Extremely disappointed on quality issues. They ended up sending us a new door which was broken worse the first one arrival. Wish we hadn't wasted our money tbh.
Added - I have contacted the customer service team and it takes forever for a reply. I've not had a reply to my video of the replacement damaged door.
23 June 2026
Reply from Shire Garden Buildings
We're sorry to hear that you were disappointed with your building.
We appreciate how frustrating it must have been to experience an issue with the original door and then find that the replacement also arrived damaged. That is certainly not the experience we want our customers to have.
We would welcome the opportunity to review this further and understand exactly what happened, as we are unable to identify your order from the review alone. Please contact our customer service team with your order details and we'll be happy to investigate and see what we can do to help.
No record of my order
The link to arrange a delivery does not work. Unable to confirm my order of 3 composite decking boards ordered via B&Q on the phone so cannot arrange delivery that way either. So far customer service has not been helpful despite assuring me they would contact me regarding updates, I have had to do all the chasing. I guess if my details and order are not on the system, I cannot expect feedback.
20 June 2026
Reply from Shire Garden Buildings
We're sorry to hear about your experience.
Unfortunately, we are unable to investigate this further from the information provided, as we cannot identify an order from this review alone.
We understand how frustrating it can be when you're unable to access delivery booking information or obtain updates on an order. However, without an order reference, postcode or contact details, we're unable to verify what may have happened in this instance.
If you would like to contact our customer service team directly with your order details, we'll be happy to look into this for you and provide an update.
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