Shire Leasing Reviews 

518
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, professional, and thorough throughout the entire financing process. Many consumers highlight that the service is seamless, highly transparent, and completely stress-free, making business funding and asset leasing very straightforward from start to finish. However, some people mentioned experiencing frustrating communication problems, unresponsiveness, and difficulties getting timely answers from the support team. Some reviewers were also dissatisfied with dismissive customer support, pointing out that important requests were ignored or handled poorly when trying to resolve serious concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently helpful, quick, and a... See more

Service

Consumers find service to be positive, highlighting a smooth, fast turnaround and consistent, reliable... See more

Customer service

People report positive experiences with customer service, highlighting smooth processes, reliable support,... See more

User experience

Reviewers highlight positive aspects of user experience, expressing immense satisfaction with the seamless... See more

Response time

Clients share positive opinions on response time, frequently praising the speed of service and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Shire for decades. Always efficient, always friendly and understanding and more often than not, the most competitive rates. When their trusted point of contact changes, the new person has al... See more

Rated 5 out of 5 stars

We have used shire leasing for a number of years now, Amanda is my point of contact she never fails to achieve what our company needs. It is a quick seamless experience, Amanda's way of approaching us... See more

Company replied

Rated 5 out of 5 stars

Charlie Craddock & Lauren Berwick were extremely helpful and secured the funding we needed in a very timely manner and kept us updated through the whole process which didn’t take long at all. Would... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Shire Leasing for many years. The company and the people are very efficient k the business of the client , Follow up and make things happen, paper work great, prompt in deali... See more

Company replied


Company details

  1. Alternative Financial Services
  2. also in
  3. Business-to-Business service
  4. Car finance and loan company
  5. Finance broker
  6. Financial Institution
  7. Non-bank financial service

Written by the company

Shire Leasing offer asset finance and lease solutions to UK businesses and also work with equipment suppliers to help offer finance to their B2B customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(518)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class people to work with

we have dealt with shire back and forward for years now Charlie Craddock Lauren Berwick and Amelia in recent deals but all of them have been first class with us as a business, theyve been efficient quick trust worthy and very very helpful we really cant thank them enough for their help over the years and hope to continue that same relationship going forward

15 July 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Allan

Thank you for your 5* review

Rated 5 out of 5 stars

Positive experience

Very helpful during initial onboarding and throughout the lease term, especially during a period of upheaval for my business.
There were some initial communication issues but when these were raised the response was quick and Luke went above and beyond to put everything right in a very short timeframe. Very helpful.

15 July 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Sam

Thank you for your review and we are sorry to hear that you have been unhappy with our service.

If you wish to discuss this further then please contact our Customer Services team on 01827 300341 or alternatively please email customerservices@shireleasing.co.uk

Rated 5 out of 5 stars

Charlie Craddock and Lauren Berwick…

Charlie Craddock and Lauren Berwick from Shire Leasing have been fantastic in helping me finance my business expansion. Would thoroughly recommend Shire Leasing and their service has been amazing.

14 July 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Adrian

Thank you for your 5* review

Rated 1 out of 5 stars

BE VERY WARY

I have been paying for a service we do not receive for over 12 months. We do not have the leased equipment anymore and haven't for over a year as it was not fit for purpose. Despite numerous e-mails, calls they are still charging, cost now upwards of £3k for absolutely nothing. Scam or not it is totally unethical. Don't use this company for anything unless you have money just to throw away.

30 May 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Nick,

Further to your review and our previous communication on this, if you require any further assistance then please contact our Legal and Compliance team on 01827 68939 or email legalandcompliance@shireleasing.co.uk

Rated 5 out of 5 stars

Shire Leasing

Shire Leasing
Once again we would like to thank Amy jones in how she as look after us from start to finish reference in getting my daughter Claudia finance on her first Beauty Laser machine for her new adventure thank you Amy from all of us

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

We've dealt with Shire for many years, and always received very good, straightforward service from them. Our usual contacts are Lauren and Charlie, they are always helpful, polite and prompt.
Highly recommended.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Be Aware….Avoid…..Borderline scam…

Be Aware….Avoid…..Borderline scam company….I’ve had to start process of suing this company for harassment and I urge everyone to do the same…
An amount was agreed for finance, month to month payments going as normal, all of a sudden an insurance premium got added that I never signed for nor agreed to.
The direct debit increased by 25% without my knowledge. The direct debit got stopped (from their side) as we queried it. Two months payment missed, which I said I would pay along with restarting the direct debit as long as the insurance premium was deleted as my own insurance covers the equipment. They refused this and now taking me to court for £348 arrears, return of the equipment AND the remaining £3700 owed. If any sheriff/judge accepts this into
their court never mind grant the order then i would be shocked. The equipment is integrated into the building work so would mean tearing down four interior rooms.
The customer service alone is red flags and i seriously wish I done my research into this company.
I never write reviews when I get bad service but this has got to be told.
This is a warning to anyone planning on using this company. I’ve been to hell and not yet back with it all. I’m not putting a review up because they annoyed me or just to give them a bad name. I’m putting a review up to warn anyone. Trust me. Avoid….Avoid….Avoid….

12 February 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear G.C

Thank you for your review and we are sorry to hear that you have been unhappy with the service you have received.

Unfortunately we are unable to locate your agreement with the details that you have provided, however we would like to work with you to resolve the issues you have. Please can you contact our Legal team on 01827 68939 or email legalandcompliance@shireleasing.co.uk

Rated 1 out of 5 stars

This company provides finance for…

This company provides finance for Frozen Brothers Ltd. Whether the supplied goods are working or not they take no responsibility for providing a working product. The supplier is notoriously corrupt and does not provide the services required.
Currently going to court because shire want payment for goods that are in possession of the supplier. Furthermore have set up the contract in the incorrect name.

1 February 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Casterly Limited,

Thank you for your review. We have completed a search of your business name and we have been unable to locate you.

Please can you contact our Legal and Compliance team on 01827 68939 or email legalandcompliance@shireleasing.co.uk

Rated 1 out of 5 stars

Be very careful with this company

Be very careful with this company. £11,000 for a £4000 van. Do one, pirates

29 January 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Rob Gordon,

Thank you for your review and we are sorry to hear that you are unhappy with the costs payable under your Agreement.

We have conducted a search in our system and we are unable to find an account against your name, please could I ask that you contact our Customer Service team on 01827 300341 or alternatively you can email customerservices@shireleasing.co.uk

Rated 5 out of 5 stars

We have used Shire on multiple…

We have used Shire on multiple occasions and will continue to do so.
Great service, quick honest and reliable financing, particularly from Luke Nicholls.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Efficient

I have been dealing with Shire Leasing for the last 6 months they were professional and efficient during the set up of our systems. We have had no issues since but I have every confidence they would do everything they could to resolve a problem if anything arises.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Good at what they do…

We have been using Shire leasing for many years. They are proactive and attentive and have a good selection of products. Easy to deal with and a prompt service.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Solid business financial support

Shire Leasing have managed our financing for new equipment for a number of years now. They're helpful and super communicative as regards financing options, agreements and timelines. Recommended :)

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Efficient service and helped me secure…

Efficient service and helped me secure an excellent deal with deferred payments to help support my business at a crucial time in expansion.
Thanks to Frederica for providing such wonderful support.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Look out for the hidden charges

Avoid this company at all costs.

There are hidden costs everywhere in the contract I had for mobile phones through ICE Comms, so check the small print very carefully

They charged me over £60 per month insurance which was not mentioned when I signed my contract !!
As well as additional payments at the end if you want to actually keep your phone.

Do Not Trust This Company !!

28 November 2023
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Mr Bell,

Thank you for your review and we are sorry that you have not been happy with the service you have received.

We always strive to provide an honest and consistent service and we would like to resolve this matter with you. Please can you contact our Customer Service Department on 01827 300341 or email customerservices@shireleasing.co.uk as we are not able to locate your account with the information provided

Rated 1 out of 5 stars

They are not a responsible leader stay well clear

This company is a bully, and keeps harassing you it has very bad practices. It is not willing to listen to anything you have to say, it is not a responsible leader if any social clubs would like to know more get in touch I have reached out to all my social media colleagues to get them to inform all of there local social club to stay well clear of the bully. you should stay well clear of this outfit as of yesterday date I have managed to reached out to 217 other social clubs informing them about this irresponsible leader, I raised my concerns and issuesed formal complaint. I have also informed the ICO about misuse of my personal data.
It gain my personal information without knowledge and used them very unprofessional.
Stay well clear

14 November 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Mr Caswell,

Thank you for your review and we are sorry to hear that you have not been happy with the service received.

Please can you contact our Legal and Compliance team directly on 01827 68939 so that we review this further.

Rated 1 out of 5 stars

Harassment - beware

A direct debit was missed 3 working days ago. Shire Leasing tracked down my daughter through social media (who has no connection to the business), found out her work mobile and left a message saying that she needed to get her mother to call them. Harassment and completely unacceptable.

6 November 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Sirs,

Thank you for your review and we are sorry to hear that you have not been happy with our service.

Unfortunately, we are not able to locate any accounts from the information provided so therefore we request that you contact our Customer Service team on 01827 300341 or alternatively please email customerservices@shireleasing.co.uk

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