Shoeaholics.com Reviews 

The service has been awful as I want to return an item and cannot get onto your returns portal. I expect a full refund.

No valid tracking, no parcel and appalling customer services.

Awful customer service from Shoeaholics! Bought x3 pairs of shoes from your company (a loyal customer buying many, many pairs of shoes over a number of years) stated delivery was made on 17th November. However, the image that the delivery driver took was clearly not of three pairs of shoes (2 of which were large boots!) we also have cctv of the delivery driver swinging a far smaller package. Shoeaholics returned with two auto generated responses to the complaint of a failed delivery. They stated that the package was delivered, but in the photographic evidence, it was clearly a far smaller package, containing clothing, from Marks and Spencer.
I have been unable to connect with a human with regards to this ongoing matter and feel very let down with auto generated responses of an order to the total of £230! A completely terrible experience, especially being derived from Kurt Geiger, such an established company. All in all, awful! No three shoes to be seen anywhere and still down £230!

Please don't ever buy from this website
They don't deliver and loose your order.
And don't refund you.

I've ordered wallet which never arrived. No one is responding to my messages. They've charged me and I never received the item. Avoid this website!

I received the parcel in a timely manner, this is the only positive I have. I am wanting to return the bag I purchased, it won’t let me complete the returns info on the portal, I have been trying several times a day for the last 4 days. It directs you to send an enquiry form, I have now filled out 2 with no reply. Extremely frustrating, it is a straight forward return which should have been back by now.

Amazing boots, amazing price, amazing service as always. Absolutely love Shoeaholics

Would give Zero if I could ! STAY CLEAR
I am extremely dissatisfied with my experience. My parcel is marked as “delivered”, yet I have never received it.
From the moment I realised the parcel was missing, I contacted both Shoeaholics and Evri. Since then, I’ve been continuously passed back and forth between the two, with each company blaming the other. I fail to understand how the customer is expected to take responsibility for the failures and negligence of a delivery company that Shoeaholics chose to partner with.
Despite raising multiple complaints, I have been ignored, dismissed, or provided with unhelpful responses. Shoeaholics even confirmed that the “evidence” provided by Evri was unsatisfactory, yet instead of assisting further, they abruptly closed my case with no resolution. This is completely unacceptable.
I am now out of pocket, without my parcel, and deeply disappointed by the lack of accountability and support from both companies. As a result, I will be taking this matter further and have already raised a case with the ombudsman. Submitting my review twice in hopes I will get a response from the company as all my previous efforts are ignored !

As you can see by the reply from the company , no outcome and total dismissal. I have had confirmation from a Zoe who works at Shoeaholics to advise the delivery evidence was not sufficient. I have also expressed on multiple occasions there was no reason for the parcel to be delivered to an alternate address as the office was opening during hour of delivery. Just to make it clear the office is open 9am until 5:30pm Monday to Friday. The parcel was delivered at 15:30pm on a Wednesday. On top of this , the evidence provided by Evri was a picture of a closed door dangling more than one parcel. Somehow this is my fault ? Once again I am left with no help , out of pocket and no parcel. What a great company !

Terrible service, order never arrived. Will not be ordering from them again. Stay clear. You’d think that it was a reputable brand being owned by Kurt Geiger but the number of terrible reviews says it all! Looks like it’s the same on terrible reviews for Kurt Geiger, clearly do not care about their customers.

Great service. Can't complain.

Ordered 15 days ago and still no parcel, I contacted them 7 days ago and they said they’ll sort but still no parcel and when I contact them they now just ignore me. STAY AWAY

I am extremely dissatisfied with my experience. My parcel is marked as “delivered”, yet I have never received it.
From the moment I realised the parcel was missing, I contacted both Shoeaholics and Evri. Since then, I’ve been continuously passed back and forth between the two, with each company blaming the other. I fail to understand how the customer is expected to take responsibility for the failures and negligence of a delivery company that Shoeaholics chose to partner with.
Despite raising multiple complaints, I have been ignored, dismissed, or provided with unhelpful responses. Shoeaholics even confirmed that the “evidence” provided by Evri was unsatisfactory, yet instead of assisting further, they abruptly closed my case with no resolution. This is completely unacceptable.
I am now out of pocket, without my parcel, and deeply disappointed by the lack of accountability and support from both companies. As a result, I will be taking this matter further and have already raised a case with the ombudsman.

they have delivered my parcel to wrong address and wrong person and texted to me to get my parcel by myself. This is how Shoeaholics.com service quality
and customer taking care

I have applied citizen advice now .I ll keep updated everyone for this case is able to a sample case for everyone who looks for consumer rights

Disgraceful company dont order anything from this website.
Ordered a bag and a wallet on the 26th November 2025, they sent each of the items separately i received the wallet on the 30th however the bag noowhere to be found. Absolutely horrendous customer service tried contacting them through email and chat about 10 times no response nothing help nothing. Ive been trying to track it with evri every day and nothing still says item not received by sender. What a rip off i am so frustrated and angry £79 gone down the drain absolutely horrendous customer service, scammers never and i mean never order from this website . Absolutely no help from anyone on where my bag is and why it hasnt been shipped . Even one star is too much to give them. I am absolutely sick how they can do this rip people off their hard working money.

They gave me a reply on here and to no surprise nothing has changed no reply STILL, tried to email them again nothing no reponse this is absolute theft , sent them my detials of my order and still nothing no reply no answers to where my bag is . At this point there is no point of even trying to email again. This website is a scam.

Lack of care and no customer service help. Once an order is placed there is no contact, emails are ignored then after a long time a cursory we can’t fulfil your order, no offer of help or concern and when I looked on their site the shoe in the right size was still up for sale. Beware!I placed my order heard nothing for days, emailed again heard nothing so emailed again you eventually replied saying you are unable to fulfil my order and a refund was going to be processed and should appear in 3-5 working days!should! Also I was told you were unable to offer an exchange or replacement and you kindly recommend placing a new order!Again the item is for sale on your site and am appalled at the lack of customer care you could easily have resent my order but chose not. The length of time for my refund is shocking too and the phrase it should appear is very worrying.

Money taken out of my account 30 Nov, no email confirmation and tracking doesn’t work. Chat bot says no order placed. Emailed 10 times, used chat bot 100 times, called stores no help given whatsoever. This is theft! Please give me my money back and what horrendous customer service . Impossible to speak to anyone. Do not order with this terrible company

Money taken out of my account 30 Nov, no email confirmation and tracking doesn’t work. Chat bot says no order placed. Emailed 10 times, used chat bot 100 times, called stores no help given whatsoever. This is theft! Please give me my money back and what horrendous customer service . Impossible to speak to anyone. Do not order with this terrible company.

Edit 4 days on - still no resolution at all, no order, no refund. I really recommend to steer absolutely well clear, broken systems, no customer service and seemingly help themselves to money from your bank account with zero intention of providing a product. So frustrating as I cannot receive a useful response to help me get a refund despite having sent proof, bank statements, order screenshots the works. Absolutely disgusting absence of service. I suspect this is a scam or they’re going into administration- avoid at all costs!

Your website is incredibly slow. It is hard to navigate and when you use the filters to sort low to high/size etc when you have viewed an item and press to go back it goes straight to default view. Very frustrating. I've also had issues with discount codes not working.

Absolutely disgraceful service nearly 2 weeks now no order received and no answers to my questions but took £99 off me and don't look like im getting anything i would stay well clear of these scammers

I was a little sceptical about placing my first order with shoeaholics after reading some of the reviews but j can say j had nothing but good service, my order was delivered very quickly however I did decide to return as the item wasn't suitable. I couldn't generate a returns label so used the live chat and was sent one straight away, so sent item back and received my refund a week later.