SHOEBACCA Reviews 1,143

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DONT DO BUSINESS WITH SHOEBACCA Peregrine 13 Trail Running Shoes $54.95 11 / Medium As you can see there is no mention they are women's. I sent an email 3 minutes after ordering to cancel once th... See more

Rated 5 out of 5 stars

My experience has been great for every pair of shoes I have bought from SHOEBACCA. I have purchased several pairs of shoes online, from SHOEBACCA in the last few months. The ordering process has been... See more

Rated 1 out of 5 stars

The most convoluted website and customer service you could ask for. Their site had issues with my password (come back later) - my return (unable...come back later) - three days of frustration. Also n... See more

Rated 1 out of 5 stars

I should’ve listened to the reviews. Terrible cancellation and return process. You can’t even cancel an order almost quite literally after it’s placed… or even if you call as soon as their lines are o... See more

Company details

  1. Shoe shop

Information provided by various external sources

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SHOEBACCA…What an amazing company!

My experience has been great for every pair of shoes I have bought from SHOEBACCA. I have purchased several pairs of shoes online, from SHOEBACCA in the last few months. The ordering process has been quite easy, and the deliveries were quick also. The discounted prices have been very generous, which really got my attention initially. SHOEBACCA is doing/has done a great job in providing quality, brand name shoe wear at amazingly-discounted prices.

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Great boots at a GREAT price

Great boots at a great price. I bought a size too large but returns are handled with aplomb. Going to order a pair to replace these. Thanks! You are my new shoe source!!

8 June 2023
Unprompted review
Rated 1 out of 5 stars

Product of Poor Quality

The shoes I received were of poor quality and the sole close to the heel has two obvious gaps due to manufacturing oversight. Had the product returned but so far have not received the refund.

2 June 2023
Unprompted review
Rated 2 out of 5 stars

One of the shoes that I ordered arrived missing a part.

One of the shoes that I ordered arrived missing a strap
tongue on the left shoe. Very disappointed. I called your Customer Service and obtained a shipping label and returned the shoes the same day received. Somehow, this product should have been inspected prior to being shipped.

2 June 2023
Unprompted review
Rated 1 out of 5 stars

Sent used/returned boots; customer service unhelpful

I ordered two pairs of boots and I received two mangled up/destroyed boxes with boots that were obviously worn/returned. They did not have any padding inside and had scuff marks all over and someone did a terrible job trying to wipe it down to pass it off as unused.

I asked customer service to exchange for new boots but was instructed by some copy/paste script to log on and generate an auto-return label. Now I have to find a printer and drive to UPS and waste my time and money.

28 May 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

I found the pair of shoes I was looking for at a great price and with free shipping. I ordered two different pairs of shoes since I wasn't sure about fit and the free, EASY, return for the pair that didn't fit was awesome! Definitely going to keep Shoebacca on my radar for the next pair of shoes I'm shopping for.

16 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look