SHOP.COM | Market America Reviews 395

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Tried to order from /hannahsbookwallets.com- order was delayed twice, with an email stating that the order would be shippEd on March 31. Merchant won’t respond , nor refund money. Several other shop h... See more

Rated 5 out of 5 stars

Every morning, I mix up the Daily Essentials Kit of OPC-3, Calcium Plus, Activated B-Complex and Multivitamin, together with the Isotonix Magnesium, with 300ml of water and drink my vitamins and miner... See more

Rated 1 out of 5 stars

It seems like every other retailer that goes through Shop.com is a scam and frankly I'm tired of having to go through the hassles of trying to get a refund. It always ends up with me having to notify... See more

Rated 1 out of 5 stars

The product ordered (Nike sneakers 270) was a good price on the website. I ordered and the website confirmed the order was placed. after a week I received a message that the product was delivered 3... See more

Company details

  1. Toy shop
  2. Childrens Shop

Written by the company

SHOP.COM is a new kind of shopping comparison site that offers the most comprehensive shopping experience on the web. Our shopping experts have drawn on their industry experience and insider connections to bring you the best collection of the stores you can't live without, and the brands and products you love - all in one place. SHOP.COM pays customers cash back every time they shop online as well as provide them with the best coupons and deals online for thousands of their favorite stores and millions of products. Founded in 1997, SHOP.COM websites have paid over 40 million in cashback to its customers.


Contact info

2.2

Poor

TrustScore 2 out of 5

395 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I ordered a product called Lumibalm…

I ordered a product called Lumibalm through Shop.com. The product never came. I wrote a complaint to shop.com. No reply. I wrote two complaints to the vendor, luminarabeauty.com and no reply. I asked for my money back and still haven't received it.

Bottom line: Neither shop.com or luminarabeauty.com are trustworthy sites. These people are not trustworthy.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Happy Shopper Here!

I am very impressed with the myriad of products available, and with my shop.com consultant (Jan Lehnhardt) who is sooooo knowledgeable about the Go Lean and Lumiere product lines. Delivery is fast, and Market America’s customer service is second to none.

Go forth and shop with confidence!

1 November 2024
Unprompted review
Rated 3 out of 5 stars

I made the mistake of shaving my…

I made the mistake of having my shipment could come through shop.com which put in my daughter’s address instead of mine. That’s because I last shipped to my daughter from this sight. It became the default. Just beware and be very careful when ordering through them. My fault for not being more careful. THERE is NO WAY to cancel order or change shipping address.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a Aussiedoodle

I ordered a Aussiedoodle - Pendeant and necklace on Sept,. 8, 2024 and never received the product. Contacted the seller Richirings.com via email to no avail they closed their shop. I emailed 4 times Shop.com and no one has contacted me. I tried to report the issue with SHOP and they wanted a URL to which there is none for my product since the seller is not in business. I wanted a refund. I will not use SHOP.com ever again.

7 September 2024
Unprompted review
SHOP.COM | Market America logo

Reply from SHOP.COM | Market America

Hi Mary. Please call customer support at 1-866-420-1709 Monday through Friday between 9:00 a.m. and 9:00 p.m. EST. to help resolve the issue. Thank you.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Order on Monday 9th Sept 430pm, received the product on Wednesday 11th Sept Morning, 11am.

Have tried Isotonix OPC3, it tastes just like grape juice, a bit sour though. Love it and will order again!

12 September 2024
Unprompted review
Rated 1 out of 5 stars

My favorite online retailer have added…

My favorite online retailer have added shop.com making it very confusing and can no longer login. I won’t use shop.com it seems like a data collection scam so I no longer shop at some of my favorite online retailers. I have contact those retailers and told them they have lost me as a customer due to using shop.com. Blocking login is very frustrating.

9 September 2024
Unprompted review
SHOP.COM | Market America logo

Reply from SHOP.COM | Market America

We understand your concerns and want to assure you that SHOP.COM is a legitimate platform dedicated to enhancing your shopping experience. We do not engage in scams, and your trust and confidence in us are of the utmost importance.

We take your privacy and security seriously and are committed to resolving any issues you might encounter. Please contact our customer support team at 1-866-420-1709 Monday through Friday between 9:00 a.m. and 9:00 p.m. EST. or email us at customerservice@shop.com. We would be happy to assist you in resolving this issue and ensuring you can access your favorite online shopping retailers connected to SHOP.COM.

We value your feedback and are continually working to improve our services. Thank you for bringing this to our attention. We hope to address your concerns and regain your trust.

Rated 5 out of 5 stars

Good costumer service

I had a problem and when I thought they weren't going to solve it, customer service contacted me to solve it.

I wrote saying that I had only received one chair when your website specifies that it is a pack of two chairs. And they have not answered me.
They have contacted me and promised to send me an extra chair.

The customer service is very good.
Sorry for the confusion

16 August 2024
Unprompted review
SHOP.COM | Market America logo

Reply from SHOP.COM | Market America

Hi Maria. We apologize that you are not pleased with your purchase. Please contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST. Or email customerservice@shop.com

Rated 5 out of 5 stars

I am currently a retail customer of…

I am currently a retail customer of Market America/Shop.com, and about to become an independent rep. I wanted to try some products first. The products I ordered are great and recieved everything promptly.
I have researched this company and they are totally legit. They've been around for 32 years and have an A+ rating from the BBB.
I highly recommend them and their business opportunity.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Always buy from Shop.com platform

Always buy from Shop.com platform. I don't understand some reviews. I think they are confused with another shop app which is NOT shop.com. I always get cashback shopping from this site. Highly recommended.

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Don’t trust them

Don’t trust them , most of the sellers on their site are fraud . I placed an order for a shoes with one of their sellers , and the shoes never came , and the seller store became unavailable. I contacted them and they said dispute with your bank , I filed BBB report and BBB came up with no solution since shop is only a platform. Now I am having a problem with my bank to dispute the charge . STAY AWAY OF THEM , DONT TTUST THEM .

26 April 2024
Unprompted review
SHOP.COM | Market America logo

Reply from SHOP.COM | Market America

Hi Willieken. I believe you meant to review Shop Pay which is a different online marketplace and not SHOP.COM. Would you mind updating your review? Thank you!

Rated 1 out of 5 stars

My husband ordered from this site n we…

My husband ordered from this site n we never received it. My husband sent an email asking if he got scammed. No response. This is another scam company.

9 March 2024
Unprompted review
SHOP.COM | Market America logo

Reply from SHOP.COM | Market America

Hi Mina,

We're sorry that you've had issues with your order. If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Thank you,
SHOP.COM

Rated 5 out of 5 stars

Good Job

Your company, Nutrametrix, Market America and KB solutions always do a good job for me. I don't understand how all these pieces fit together but your system works,
Thanks for a good job.

3 March 2024
Unprompted review
Rated 3 out of 5 stars

order has no conformation in email

I just ordered and have not gotten an email confirming my order. Why?

19 February 2024
Unprompted review
SHOP.COM | Market America logo

Reply from SHOP.COM | Market America

If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST or email customerservice@shop.com

Rated 1 out of 5 stars

I just got something from this vendor…

I just got something from vendor "Shoptonix". I may have inadvertently mistaken shoptonix for shop.com.

My sincer Apologies.

Kirk

28 December 2023
Unprompted review
SHOP.COM | Market America logo

Reply from SHOP.COM | Market America

Hi Kirk,

It seems there has been a misunderstanding. We are SHOP.COM, which is a different entity from Shoptonix. We understand your frustration with the situation you've described, but since Shoptonix is a separate vendor, we recommend reaching out directly to their customer service team for assistance with your concern. They would be better equipped to address issues related to orders placed with them. If you have any questions or need assistance with orders placed on SHOP.COM, we are more than happy to help!

Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. They do not vet their “retailers”. We tried to buy a $3300 bike and were scammed from a Shop retailer. They will not help us rectify this situation. Not even an offer of a credit to a “real bicycle retailer”. Tonight alone we found about 4 fraudulent bike shops on their website in the span of 2 minutes. We have brought this to their attention. No response. We trusted this website and therefore trusted the online bike shop because we trusted Shop. Don’t lose your $$$ like we did by supporting and trusting Shop.

17 October 2023
Unprompted review
SHOP.COM | Market America logo

Reply from SHOP.COM | Market America

mtngal: please contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST. so we can help resolve this issue. Thank you!

Rated 5 out of 5 stars

I absolutely love everything about…

I absolutely love everything about Shop.com and Market America. All of their products are phenomenal and have made a huge difference in my life over the years. I love the fact that I get cashback for alot of the sites I shop from anyway..plus I get it cheaper going through them than the actual site, especially with the coupon codes!

3 November 2023
Unprompted review
SHOP.COM | Market America logo

Reply from SHOP.COM | Market America

Thank you, Christa!

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