Used to love taking part in Shop and Scan and liked the vouchers and I found the feedback we receive (newsletters etc) interesting but since upgrading to Windows 11 I have not been able to transmit.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Been doing it for years. Lap top broke, got a new one. Can't do shop and scan anymore. Reason, you have to have windows 10
Company replied
i have just discovered that this company was part of Kantar and wpp the big owners have now transferred this to one of their sub companies called numerator and this company is being sold off. If that... See more
Company replied
It is a bit hard to use and definitely can be more user friendly but it does reward you for doing something very simple. Still very easy money I would say.
Company replied
3.1
Average
439 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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Been with them for years but as soon as…
Been with them for years but as soon as i upgraded my pc from windows 9 to 10 the desktop app no longer sent my codes now they close my account for 'inactivity' when i cant send them, why not update form the clicker to a smartphone app. KEEP AWAY!
9 May 2025
Unprompted review
Reply from Shopandscan
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you've experienced after upgrading your PC from Windows 9 to Windows 10. We understand how frustrating it must be to face issues with the desktop app and subsequently have your account closed due to inactivity.
Your suggestion to update from the clicker to a smartphone app is valuable, and we appreciate your input. We are continuously working to improve our services and ensure a seamless experience for all our users.
If you have any further concerns or need assistance, please don't hesitate to reach out to our support team.
Thank you for your understanding and patience.
App not working in Windows 11 and the website freezes in Internet Explorer mode
I have also been with Shop and Scan several years and like another customer here, I have not been able to use the app since upgrading my laptop to Windows 11. I have contacted the Helpdesk several times by email as the phone lines are no longer manned, none of the fixes provided worked properly; loading the webpage in internet explorer mode works sporadically, most of the time it just freezes when I click the transmit button; I get fed up with trying. The main reason I suspect is that the technology used is unforgiveably "ancient" as one reviewer has noted. They really need to invest in modernising this.
1 April 2025
Unprompted review
Reply from Shopandscan
Hi Linda,
Thank you for sharing your experience with us. We truly appreciate your loyalty to Shop and Scan over the years.
We're sorry to hear about the issues you've been facing with the app since upgrading to Windows 11. It sounds incredibly frustrating, especially given your efforts to resolve the problem through the Helpdesk.
We understand your concerns about the technology being outdated. Please know that your feedback is valuable, and we are committed to improving our services.
If you continue to experience issues, please don't hesitate to reach out to our Helpdesk again. We're here to assist you and ensure you have a smooth experience.
Thank you for your patience and understanding.
Process is easy - can't redeem points
Process is easy, until you want to reem your earned points for vouchers. I can't redeem my points, even though I have an email address registered with you. Have emailed you about this, but had no reply.
24 March 2025
Unprompted review
Reply from Shopandscan
Thank you for your feedback. We're sorry to hear you're having trouble redeeming your points. Please check your spam folder for any replies, and if you still haven't received a response, kindly reach out to us again. To help us locate your account and assist you more efficiently, could you please provide your details, including your panel ID, via Trustpilot? We appreciate your patience!
Can’t login it’s been more than a week…
Can’t login it’s been more than a week now what’s going on?
22 March 2025
Unprompted review
Reply from Shopandscan
We're sorry to hear you're experiencing issues. Please reach out to our helpdesk so they can look into this. You can contact them at 0800 389 0342
I cant log in says page not found.has…
I cant log in says page not found.has the site closed down.its been over aday.plus a friend cannot sign up as says its not available whats going on
26 March 2025
Unprompted review
Reply from Shopandscan
We're sorry to hear you're experiencing issues. Our websites are currently up and running smoothly. To assist you better, we need some additional information. Please respond to our request for details via Trustpilot so we can locate your Shopandscan account and resolve the matter promptly.
Don't even bother
Don't even bother. I was in hospital for 4 weeks and they cancelled my account and didn't give me enough time to take out my points (closed my account fully within a day). I have emailed and called various times but have not heard anything back. This has been over 2 months now. I have requested for all my data to be deleted, let's see what they will reply to that. I will update this post. There are many more much better and understanding companies doing the same, which I have been a panel member for years now. We might be household numbers to you BUT WE ARE ACTUALLY HUMANS WHO CAN GET SICK. Absolute shame.
14 March 2025
Unprompted review
Reply from Shopandscan
We apologise for the issues you've encountered with your points and contacting us. We are currently investigating this matter. Please respond to our request for details via Trustpilot including your panel ID so we can locate your Shopandscan account. We appreciate your understanding and cooperation during this investigation. Our friendly team is eager to assist you and will do our best to resolve the issue within our guidelines.
Joined ship and scan over a month ago
Joined shop and scan over a month ago. Been on lots of shopping trips and entered them all. They were all accepted. Still no points. Points sitting at zero despite a months worth of various shopping trips entered. It’s a shame because it seemed like a promising site. The reviews however seem awful but I was willing to give the benefit of the doubt. I’ll keep entering my trips for a while and if I’m actually given any points I’ll come back and change my review but for now, this is my experience.
17 March 2025
Unprompted review
Reply from Shopandscan
Hi Fiona,
Thank you for taking the time to share your feedback.
We apologise for the issues you've encountered with your points and contacting us. We are currently investigating this matter.
Please respond to our request for details via Trustpilot including your panel ID so we can locate your Shopandscan account.
We appreciate your understanding and cooperation during this investigation. Our friendly team is eager to assist you and will do our best to resolve the issue within our guidelines.
Only been using this for a few months…
Only been using this for a few months but really enjoyed doing it.
I was in hospital for 2 week so no scan and I let them know
They still cancelled my account.
I emailed again to let them know the circumstances and they would not reopen my account.
Very unfair company
Have 2700 points left but nothing availed for that amount
1 March 2025
Unprompted review
Reply from Shopandscan
Hi Sarah, please can you respond to our request for details via Trustpilot including your panel ID so we can locate your Shopandscan account. We appreciate your understanding and cooperation during this investigation. Our friendly team is eager to assist you and will do our best to resolve the issue within our guidelines. Thanks
Closed my account for no reason
Terrible company. They closed my account as i was in hospital and could not scan any items. When i went into redeem the vouchers it would not let me log in. When you ring customer services they often hang up.
28 February 2025
Unprompted review
Reply from Shopandscan
Thank you for taking the time to share your feedback. We apologise for the issues you've encountered with your points and contacting us. We are currently investigating this matter. Please respond to our request for details via Trustpilot including your panel ID so we can locate your Shopandscan account. We appreciate your understanding and cooperation during this investigation. Our friendly team is eager to assist you and will do our best to resolve the issue within our guidelines.
Awful experience got points but app…
Awful experience got points but app won’t let me claim rewards. Tried on my. iPhone abd computer at library still won’t work. Says my password is wrong but won’t let me reset it so can’t win. Spoke to company loads of times abd they still can’t solve it
11 February 2025
Unprompted review
Reply from Shopandscan
Thank you for your prompt response. Please bear with us; someone will reach out to you as soon as possible.
Closed account for no reason
Completely rubbish I wouldn’t bother they might close your account down for no reason . They closed my account down for no reason I haven’t done anything wrong and I will continue making reviews until I get spoken to as they are ignoring my emails . Unacceptable to be honest Because this was helping me a lot since I have two kids things have been difficult lately and this really helped me
2 February 2025
Unprompted review
Reply from Shopandscan
Hi Malak,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We completely understand how frustrating this situation must be, especially when it was helping you.
Please know that we take account closures very seriously and strive to resolve any issues as quickly as possible.
We’d love the opportunity to investigate your account and address the situation directly.
Could you kindly reach out to us. We’ll make sure to investigate this promptly and get back to you as soon as possible.
We really appreciate your patience and look forward to resolving this for you.
Kind regards,
ShopandScan
Reliable But With Truly Ancient Tech
We've been with Shop and Scan for decades, and it works very well. With one major caveat.Their scanners are very primitive (but generally do work). Their technology is over 30 years old - still dependent on Windows and its browsers. Needs external connection to USB in order to work, very limiting.
They would do well to update it with smartphone tech, and make it fully platform independent.
Happy to chat further with the company!
1 February 2025
Unprompted review
Reply from Shopandscan
Hi David,
We're happy to hear you are enjoying the rewards.
We understand your frustrations and have sent feedback to our teams regarding our website and software compatibility.
We appreciate your patience and if you have any further concerns please do not hesitate to reach out to our support team.
Kind regards,
ShopandScan
Have been using shop and scan for years…
Have been using shop and scan for years now, never had a problem till now. Got a new Lenovo laptop, windows 11 downloaded the app the app won’t allow me to download my barcodes. I have called you, emailed you twice. Someone said they would call me back. No one has.
10 January 2025
Unprompted review
Reply from Shopandscan
We really appreciate you taking the time to share your feedback. We are sorry to hear that you’ve been experiencing issues with your Lenovo laptop. Please respond to our details request via Trustpilot so that we can locate your Shopandscan account and our friendly team can assist you.
Although it’s nice to have points that…
Although it’s nice to have points that turn into vouchers it seems weird that you’re scanning your shopping yet they don’t do any vouchers where you can actually buy your food shopping ??
5 January 2025
Unprompted review
Getting rewards for scanning shopping…
Getting rewards for scanning shopping is great, however, everything they expect you to use is extremely outdated and deprecated.
Their website alone looks like it was left behind in the 2000s.
The scanning software is only officially compatible with Windows XP, Vista, and 7. This gives you an idea of how ancient it is, which of course opens up the possibility of security issues.
The scanner itself uses the long gone Mini USB. If you misplace the cable, it's not like you can just pick one up from a shop.
4 November 2024
Unprompted review
Reply from Shopandscan
Hi Andy,
We're happy to hear you are enjoying the rewards.
We understand your frustrations and have sent feedback to our teams regarding our website and software compatibility.
We appreciate your patience and if you have any further concerns please do not hesitate to reach out to our support team.
Kind regards,
ShopandScan
Still no points for receipt…
Still no points for receipt transmission three weeks ago. Twelve emails unanswered. Petrol panel points for October not added plus they have blocked my email to them. Something very fishy going on here .
22 October 2024
Unprompted review
Reply from Shopandscan
Hi Kim.
Thank you for being a valued member of the ShopandScan panel. We sincerely appreciate your patience during the recent downtime of our systems, which impacted our helpdesk and may have caused delays in your points.
We noticed that the email address you are currently using does not match the one we have on file. As a result, our communications may have been sent to the email we have recorded. We will reach out to you via phone to clarify where our correspondence has been directed.
We have informed all our panel members about the technical issues, and we aim to credit points by the 25th.
Due to a backlog of emails, we may not be able to respond to every inquiry regarding points, but please rest assured that all points will be accounted for.
Once again, we thank you for your understanding and patience.
Warm regards,
ShopandScan.
Disgraceful customer care .
I have been a member for over 20 yrs Had email saying I hadn’t transmitted I called them. The man who answered kept asking me for more and more of my details in an American accent .Began to think this wasn’t right so ended the all .Next man I spoke to shouted at me and slammed the phone down when I said I couldn't understand him .Very upset and disappointed at this behaviour I expect better
17 October 2024
Unprompted review
Reply from Shopandscan
Hi Margaret,
Thank you for your feedback and for providing your information.
We sincerely apologise for the experience you had and understand your frustration. This is not the level of service we strive to provide. We have tried to reach out to you several times but were unsuccessful. Rest assured; we will address this internally to ensure it doesn’t happen again. Due to a technical glitch, you received our automated email in error.
Once again, we sincerely apologise for any inconvenience caused.
Kind regards
ShopandScan
Not had points for over 2 wks
Not had points for over 2 wks, emailed twice and no reply. Today I get 2 emails from them saying I haven't transmitted. Tried to call every number and it says the mailbox is full....well dodgy
16 October 2024
Unprompted review
Reply from Shopandscan
Hi Pauline.
Thank you for being a part of the ShopandScan panel. We sincerely appreciate your patience during the recent downtime of our systems, which affected our helpdesk and may have caused a delay to your points. Also, you may have received an email from us during this time, these were automated emails that accidentally reactivated while we were working to resolve the issues.
Please ignore any email you may have received from us over the last few days.
If you have been transmitting your barcodes to us, we want to assure you that all your reward points have been accounted for and will be credited by next week.
Kind regards
ShopandScan
Shutdown
been scanning barcodes for them for 19 years - last two weekly transmissions were not acknowledged and emails asking if they are still in business returned unanswered - looks like this is the end!
This technical glitch appears to have been going on for 2 weeks? - nothing on the website and it would have been courteous to email clients to re-assure them - emails on the website returned as undeliverable
14 October 2024
Unprompted review
Reply from Shopandscan
Hi Mr Ian,
Thank you for being a part of the ShopandScan panel. We sincerely appreciate your patience during the recent downtime of our systems, which affected our helpdesk and may have caused a delay to your points.
We agree with your concerns about a message on our websites and now have a message to all our panel members.
If you have been transmitting your barcodes to us, we want to assure you that all your reward points have been accounted for and will be credited by next week.
Kind regards
ShopandScan
was going to post a 5 star review but…
I was going to post a 5 star review but have not had my points credited to my account for the past 2 weeks, no response to the 2 emails sent regarding this matter despite been told to email if points are missing. Panel number 839786
14 October 2024
Unprompted review
Reply from Shopandscan
Thank you for your feedback.
Unfortunately, we are currently experiencing technical difficulties, but we are working diligently to resolve them as soon as possible. We want to assure you, and all our valued members, that any reward points impacted by this issue will be fully credited once the matter is fixed.
Due to this unforeseen issue, there may be delays in responding to communications via email or call. In the meantime, we kindly ask you to continue transmitting your shopping as usual, and we sincerely apologise for any inconvenience this may cause.
We appreciate your understanding, patience, and continued support during this time.
Kind regards,
ShopandScan
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