Shopandscan Reviews 

439
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the simple interface for logging daily purchases and household shopping. Many users also appreciate the rewards system, noting that points accumulate quickly and can be exchanged for useful high street vouchers. Some reviewers were not happy with the customer service and technical support when problems occurred. People frequently mentioned difficulties with missing points, rewards not increasing, and outdated software that caused scanning issues. Others reported that their emails and requests for help went completely unanswered or were simply met with automated replies.

What people talk about most

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over prolonged radio... See more

User experience

People report ambiguous experiences with user experience, as many reviewers find the system simple, quick,... See more

Application

Clients share ambiguous opinions on application, with some consumers praising the fast rewards and easy... See more

Value for money

Reviewers express mixed feelings about value for money, as many consumers find the rewards generous, easy to... See more

Product

Customers consistently note mixed experiences with product features and hardware reliability. While many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Used to love taking part in Shop and Scan and liked the vouchers and I found the feedback we receive (newsletters etc) interesting but since upgrading to Windows 11 I have not been able to transmit.... See more

Company replied

Rated 3 out of 5 stars

Been doing it for years. Lap top broke, got a new one. Can't do shop and scan anymore. Reason, you have to have windows 10

Company replied

Rated 3 out of 5 stars

i have just discovered that this company was part of Kantar and wpp the big owners have now transferred this to one of their sub companies called numerator and this company is being sold off. If that... See more

Company replied

Rated 4 out of 5 stars

It is a bit hard to use and definitely can be more user friendly but it does reward you for doing something very simple. Still very easy money I would say.

Company replied


Company details


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3.1

Average

TrustScore 3 out of 5

439 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(439)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So Easy To Do

I have been a member of this for 20 years plus. You get into a routine of scanning and uploading receipts and get rewarded very well. I would recommend this to anyone.

31 July 2022
Unprompted review
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Reply from Shopandscan

Thank you so much for your review and recommendation.

We are glad to hear that you enjoy taking part in our research for over 20 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

A rewarding experience

I have been using Shop and Scan for about a year and now it has become a simple routine exercise to complete when I shop. I like how quick and easy it is to scan items so it doesn't become a chore. It's a rewarding experience so give it a try.

31 July 2022
Unprompted review
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Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you enjoy taking part in our research for over a decade. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Have been a member of shop and scan for…

Have been a member of shop and scan for about 15 years. I scan all my shopping, do the odd survey, you can also send receipts to earn extra points but I do not have a scanner so am not able to do this. In return I receive rewards, I usually get vouchers to treat my self or my daughter, easy to use and the surveys are interesting

30 July 2022
Unprompted review
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Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you enjoy taking part in our research for over 15 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

So Easy to do A child can do it

Have lost count of how many years we have been doing Shop and Scan but it is over 40 as our number is 58182 when we started the scanners where massive and you had to input all the barcodes from your shopping and at that time you had a rewards book and save up your points for items listed in the book, now it is so easy the scanner is so small and all you do is scan your name, shop, amount spent, and scan all your items, keep your bills to scan in at the end of the week, for your extra points, connect your scanner by USB plug to download your information, takes less than 5 Mins, we have saved thousands of pounds over the years by doing shop and scan, by saving up the reward points and getting the vouchers for the different shops including Amazon and all it takes is a small amount of time scanning your shopping when you get home, saving your bills, and downloading at the end of the week, so simple a child could do it, so if you have children get them involved with it the reward is something they may want, which will save you money and teach them they get what they want by earning it so what are you waiting for Join today

30 July 2022
Unprompted review
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Reply from Shopandscan

Thank you so much for your review and recommendation.

We are glad to hear that you enjoy taking part in our research for over 40 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Been with Shop and Scan for quite a…

Been with Shop and Scan for quite a while now. Second nature to scan everything every time. Then download on a Sunday. Points soon add up and are easy to redeem. Have treated my family to many meals out.

29 July 2022
Unprompted review
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Reply from Shopandscan

Thank you so much for this 5-star review.

We greatly appreciate your participation. Thank you for helping us with our research and for taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Easy to do, rewarding

Been with shop and scan for may yrs, easy to do nowadays, only have to scan items then scan receipts and send off by end of week, the REWARDS nowadays are good,it’s gift vouchers now with major retailers

29 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for this 5-star review.

We greatly appreciate your participation. Thank you for helping us with our research and for taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Good service

I am a new member of shop and scan and I am enjoying it. I have received initial bonus and almost reaching to 10000 again so I will collect the 10 pounds again.

29 July 2022
Unprompted review
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Reply from Shopandscan

Thank you for your 5-star review.

Welcome to the Shopandscan panel. It is good to know that you are enjoying the task and rewards. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

EASY to do

I have been a member of shop & scan for years, its very easy & you earn points which you can turn into vouchers for loads of different places. Easy FREE stuff.

29 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Shop and scan is so easy to use

Shop and scan is so easy to use. Quickly scan the barcodes on your shopping, transmit them to Shop and scan and all done. For extra points you can also submit your till receipts. Its so quick and easy to do and very generous rewards. If you get an invite do join up.

29 July 2022
Unprompted review
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Reply from Shopandscan

Thank you so much for your review.

We are glad to know that you enjoy taking part in our research and love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

This is a very informative company

This is a very informative company. Very polite and very helpful if you have any problems . I like the information you receive .

29 July 2022
Unprompted review
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Reply from Shopandscan

Thank you for your 5-star review.

We are glad to hear that our team is polite and helpful. It is great that you enjoy taking part in our research. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Scanning barcodes quickly becomes a…

Scanning barcodes quickly becomes a habit and the points build up really quickly. I save mine up to help pay towards Christmas and I'm always surprised how many I've earnt.

28 July 2022
Unprompted review
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Reply from Shopandscan

Thank you for your 5-star review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Its become a routine now

Its become a routine now. Shop, get the scanner out and reap the rewards. Great site great rewards.

28 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

EXCELLENT SITE

EXCELLENT SITE. EXCELLENT REWARDS.

28 July 2022
Unprompted review
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Reply from Shopandscan

Thank you so much for your 5-star review.

We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

I've been with shopandscan for years

I've been with shopandscan for years, a very useful app, excellent service

28 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

We are glad to hear that our team is excellent. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Easy to use and a great way to earn

I have been a member for a few months now and have to say it is very easy to scan my shopping and upload my receipt and it takes very little time at all. I have also had a few questionnaires that earn additional points so am very pleased overall. This is a great way to earn points to exchange for vouchers.

28 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

I'm very happy that I joined…

I'm very happy that I joined Shopandscan. Very easy to scan items and submit clicker info and receipts, and the reward scheme is excellent.

28 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your 5-star review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Really good panel to belong to

I have been a member of this panel for many years and have enjoyed scanning my purchases.
Over the time I have received lots of rewards, in the form of vouchers now and previously as items from a catalogue.
It has been very worth while to feel you are helping shoppers and businesses know what people buy.

28 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you are enjoying the task and rewards for many years. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

I have been a member for a few years…

I have been a member for a few years now and it's nice to think you are helping make shopping a more beneficial experience. And the points come in handy too!

28 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for this 5-star review.

We greatly appreciate your participation. Thank you for helping us with our research and for taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Easy to do and friendly!

I have been a member for many years and it is so easy to do and you can earn points very quickly. You redeem for vouchers and all works well. Any problems or questions and the help desk are very friendly and helpful. I will be a member for as long as they need me.

28 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

We are glad to hear that our team is friendly and helpful. It is great that you enjoy taking part in our research and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

I have been a member of shop and scan…

I have been a member of shop and scan for many years and enjoy the experience of checking my weekly shopping. There is also the added incentive that you can earn points which is transferred into goods of your choice. I would recommend this service to anyone.

28 July 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you are enjoying the task and rewards for many years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

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