Shopblocks Reviews 

198
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Been with shopblocks for around 10 years. This year I have had more problems than the other 9 put together. I had 2shopblock stores, before revamping one of them I changed the host. Shopblocks is down... See more

Rated 4 out of 5 stars

Recently migrated my woo commerce website to Shopblocks. Finally free from the countless plugins and the useless developer who disappeared off into the sunset once I stopped paying yearly ‘design sup... See more

Rated 5 out of 5 stars

I am absolutely delighted with my two new sites. I wasn't convinced about moving from my old website company but I am now thinking I should have done this years ago. Everyone who has dealt with my mov... See more

Rated 1 out of 5 stars

This company is spamming me, by directly contacting all customers of their competition and asking to switch. Disgusting policy, so please do not support them. If their only sales point is to knock off... See more

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Company details

  1. Ecommerce solution provider

Written by the company

Shopblocks is the leading ecommerce platform for mid market B2B, DTC & B2B2X companies. Our dedicated customer success team delivers seamless ecommerce solutions whilst ensuring a fast time to value for every customer.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

198 reviews

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2.4

All reviews

(198)

1 review in the last 12 months

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Rated 1 out of 5 stars

Find another company

Find another company! they have cost my company tens of thousands of pounds!!! Transaction failures, subscriptions failing to generate, or the website charging people three times so then I loose money in refund charges.
We found a problem where for the last 12 months the site has been under charging on products, they displayed at the right price in the back end and shop, but the basket was under charging, they don't know why.
We had many situations were customers put orders through and the order said failed in but payment had been successful, or worse the order said it was paid successfully only for us to find later that the payment was actually failed and we then had to chase payment after shipping a product.
I paid for them to connect the website to my till and logistics software and 12 months on they still haven't managed to make it work.
I've raised ticket after ticket trying to get them to fix problems and they still haven't 12 months on, they just keep sending holding emails saying they are working on it.
And when I spoke to the higher ups they just say there terms and conditions say nothing is there fault so they won't do anything!

Find any other company because these guys will just cost you money!

18 August 2021
Unprompted review
Rated 5 out of 5 stars

I would recommend Shopblocks to anyone

I would recommend Shopblocks to anyone. They are professional, communication is fantastic, nothing is too much trouble. My project was handled from start to finish by Nikola and Kyanna.
They came up with suggestions got pictures and constantly fed information back to me.

Great service with great people

17 August 2021
Unprompted review
Rated 5 out of 5 stars

Overall very pleased with the service.

Overall very pleased with the service.
The communication punctuality is a huge bonus with all the team getting back to me within the hour!
Fin and Kyanna have done a great job and have been very patient with assisting and designing.
Harry,Tom and Jamie also deserve credit for their input.
Hopefully I can get my website up the scale on Google rankings and hope some sales in.
(dobsonfinejewellery.co.uk)
Thanks again
Marcus

16 August 2021
Unprompted review
Rated 5 out of 5 stars

Hi Nikola,

Hi Nikola,

Thanks.
We had a few abandoned carts yesterday so I did a test purchase to see if everything was working OK - it is .
Today we have had our first completed order so I'm happy to have had that confirmed.

I would like to thank You,Tom and Harry for the work you have done to achieve this. And thanks to Jayel for sorting out the previous mess.
I really appreciate your attentiveness, quick responses and good communication in the process.
I look forward to a continuing good working relationship with you and your team.

Thank you all very much.

Regards
Zyg

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from Nikola and Rob

Excellent service from Nikola and Rob. Dealt with all enquiries and website development and changes with immediate effect, and updates to the website. Painless and quality service. Very good.

9 August 2021
Unprompted review
Rated 5 out of 5 stars

From the start Riley was very helpful…

From the start Riley was very helpful with guiding me through the process and expectations with price and service. He was able to clearly note down exactly what I wanted, so that the website builder could smoothly build my pages without too much bother.

I was handed over to Ibrahim, who built the pages. He was patient with me, and was very knowledgeable. He's extremely fast at working and can get your website up and running in no time!

I appreciate what both gentlemen were able to do. I have also dealt with Matt and Tom (due to annual leave) all whom are excellent at their job.

Thank you very much!
Saffron

8 August 2021
Unprompted review
Rated 5 out of 5 stars

Delivered everything I asked for and more..

I wasn't very happy with our present website providers and was looking for new website designer. I found Shopblocks searching on the internet and gave them a call. My first contact was with Danial who listened as I explained everything I wanted in my website. Now we have almost got the website we always wanted. Just a few tweeks and we will be there. I would recommend Shopblocks 100%. And a big thank you to, Jayel, Paul, Francesca and in particular Fin and Franki for being so patient with me. What a brilliant teem

26 July 2021
Unprompted review
Rated 5 out of 5 stars

Happy Customer :)

Nikola & Adam listened to our needs and delivered. They worked fast on our website & were helpful throughout. The support team have also been fantastic, always on hand to help and change anything needed. We love the look of our website & look forward to it going live. Thank you all very much.

12 July 2021
Unprompted review
Rated 5 out of 5 stars

Recently moved our Cricket Club Website…

Recently moved our Cricket Club Website to Shopblocks after seeing their on line promotion video.
Although it has taken some time to go live the recent support from Rob and especially Fin has been first class and we are now up and running. Would like to say a special thank you to Fin who worked miracles yesterday to get the Domain transferred across from our existing Web site design company.I am confident that both he and Shopblocks will ensure that our website is kept upto date and any questions [which I am sure we will have] will be answered in full.
Thank you.

10 June 2021
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service.

My experience with Nikola and Franki was first class. They were both very helpful steering me through the process. I unreservedly recommend them to anyone wanting a new web page.

27 May 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful support team, great design.

Started a brand new website and the set up team were very supportive. The site looks great and the admin side is easy to navigate. The customer support team are very helpful, especially Jamie. I know that if I have any issues I can contact them and they will be able to help.

26 May 2021
Unprompted review
Rated 5 out of 5 stars

Nikola to the rescue!

Nikola has taken over our site launch in recent weeks and has been very helpful & efficient. She has listened to our requirements and worked to implemented them quickly and to our chosen spec.

We are delighted with the service received.

24 May 2021
Unprompted review
Rated 5 out of 5 stars

Harry Gaskell has been most helpful

Harry Gaskell has been most helpful to this elderly non-tech website owner! My new website pewtersellers.com is nearly ready to launch. I have come across so many questions that without personal assistance I could not resolve. The people at Shopblocks are patient and polite

18 May 2021
Unprompted review
Rated 5 out of 5 stars

Ellis at Shopblocks provided me with a…

Ellis at Shopblocks provided me with a brilliant video explaining taking me through a process to change something on my website. But he's not the only helpful person there. Over the past year I only have good things to say about them. They respond quickly and are really helpful.

14 May 2021
Unprompted review
Rated 5 out of 5 stars

Great British company

Moved my online shop to Shop Blocks earlier this year and have not looked back - sales up 50% and basket conversion up over 75%. Absolutely thrilled and would not hesitate to recommend this great british company.

I took the onboard service option so worked with the designers to set up the new shop, they did all the clever stuff, I just gave my opinions! :-)

10 May 2021
Unprompted review

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