Complete scam. The Email provided is not valid so cannot even ask for a refund or return. The quality is cheap cotton not worth more than $10. Looks like it was made in a sweatshop with 0 care.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered two pairs of the 30" Momentum long pants. Fit Advisor suggested I order size large but I knew 32-33" would be too loose so I ordered the medium. When the pants arrived, I found them still l... See more
Company replied
Super comfortable and stylish pants. I love them and wear a pair of 32" Momentum long pants every single day. I recently had an issue with two seams which suddenly came undone after a period of heavy... See more
Company replied
I purchased a pair of chino pants last week but noticed the stitching came off slightly. I contacted the Bottoms Lab team and was promptly assisted by Zoey, who was of great help and provided a pair o... See more
Company replied
Company details
Information provided by various external sources
Bottoms Lab is an independent brand founded by a pair of brothers residing in Melbourne. All our apparels are engineered and designed by the best.
Contact info
United States
- hello@shopbottomslab.com
- www.shopbottomslab.com
People also looked at
Complete scam
Complete scam. The Email provided is not valid so cannot even ask for a refund or return.
The quality is cheap cotton not worth more than $10. Looks like it was made in a sweatshop with 0 care.
Avoid
27 April 2024
Unprompted review
No Return or Exchange for…
No Return or Exchange for Singapore-based shoppers. AVOID if you are based in Singapore.
Unusual and specific non-return policy for Singapore-based purchase and no mention of this on any of the checkout processes. Info hidden on return policy page.
Unreasonable for this shop to reject Singapore-based return or exchange when such unusual and specific return policy is in place for shopper from Singapore and not explicitly mention on any of the checkout processes or webpages / screens.
24 January 2024
Unprompted review
Bullsheet lab.
Bullsheet lab.
Rubbish quality.
It's not like photos and advertising.
After a month of returning the item, I haven't received the refund yet!
Bullsheet lab
1 December 2023
Unprompted review
Bad stuff!
Stay away! Very disappointed with these Bottoms Lab pants. Material is thick and prone to attract dust and dirt, making them look sloppy from the first wear. Will not buy again from this brand.
19 September 2023
Unprompted review
Woeful fit and construction
Re Advanced Chino
Woeful fit and construction.
It’s almost like the below the knee fit is sewn together with a completely different size above the knee. The result is a baggy look around the quads that look nothing like the website imagery.
Even the button hole was frayed upon arrival.
Only thing I will say was shipping is fast.
26 October 2023
Unprompted review
Appalling Customer Service
Appalling Customer Service
I purchased 2 poloshirts on line, paying by PayPal. I realised that I was entitled to a free one under a "3 for 2" offer and emailed the Company, explaining that as I transistioned between the websites to order, then pay, then return, I did not get the opportunity to add the free polo shirt. The reply I got from. "Customer Service" was basically bad luck, we will not amend your just placed order, our systems won't allow it etc. What a crock. This is appalling treatment of a Customer and - dare I say it - just an outright lie. Surely in these days, it is a simple matter to bring up a Customer's Order and with the right privileges, amend it to include an entitlement. Just be careful if you buy from them. I don't think I will bother again.
23 October 2023
Unprompted review
Incredible!
Without a doubt the most comfortable work pants I have ever worn.
I'm always sceptical when purchasing online without trying on but their size guide was spot on, they fit like they were tailored for me.
Would 100% buy again!
31 August 2023
Unprompted review
Reply from Bottoms Lab
Hi Paul,
Thank you for the generous rating and for reviewing Bottoms Lab!
We’re pleased that we were able to provide you with exceptional service/products that are worth your every penny.
The next time you shop with us, do not hesitate to ask one of our team members how you can get great discounts should we have any special deals or personalized 10% discounts for dropping us a review.
Once again, appreciate the time spent reviewing our product and services!
Best,
Bottoms Lab Team
GREAT CUSTOMER SERVICE!
GREAT CUSTOMER SERVICE!!
No matter the product, all are comfortable and a pleasure to wear!! As pictured I purchased several different styles and ALL are my new favorites!! Just sad they are closing the US store!!
5 August 2023
Unprompted review
Reply from Bottoms Lab
Hello Wolfman,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Shady or incompetent
I bought a three pack of shorts plus 4 other items. I’ve waited over a month for any shipping updates. Finally I got an email saying that everything I ordered and paid for is sold out. How can you sell me something and then not actually give it to me???
7 July 2023
Unprompted review
Zoey is brilliant!
Zoey is brilliant with her customer satisfaction—an excellent team to deal with.
I had an issue with one of their products, and it was handled so well. We do understand hiccups can take place, but their response was fabulous.
God bless your team.
Ashton
27 July 2023
Unprompted review
Reply from Bottoms Lab
Hello Ashton,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Returns claim is a lie - avoid this company.
Their claim “Shop worry-free with our 30-day easy return policy within Australia” is a lie.
I purchased two pairs of pants in the same size, one was WAY smaller than the other.
On attempting to submit a return, I was told that they cannot be returned, as they are a "clearance" item.
There is nothing visible on the page where the item is sold to suggest they are not eligible for returns, plus the fact they they are WAY smaller than they are labelled means that they are FAULTY and should be able to be returned under Australian Consumer Law.
I have asked them again for a refund based on the above, but will likely have to submit a credit card chargeback.
I urge people not to allow dishonest sellers to profit from scamming shoppers.
14 July 2023
Unprompted review
Reply from Bottoms Lab
Dear Ben,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the discrepancy in sizes and the confusion regarding our return policy for clearance items. We take customer satisfaction seriously and strive to comply with all applicable consumer laws.
In the event where the product is faulty or not as described, we would be able to issue a replacement or a refund. But before we do so, we require our customers to provide photos for further review and confirmation. We apologize for any miscommunication that led to the initial denial of your return. Please reach out to our customer support team again with all the relevant details, and we will work towards resolving this matter to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your understanding.
Sincerely,
Bottoms Lab Team
Great Customer Service
I really enjoy my new stretchy jeans but that's only the short of it. I encountered some shipping issues, no fault of the company, and the company stepped up and offered me a replacement pair. That's customer service!
I found my original shipment so the replacement pair wasn't necessary. The fact that they were willing to ship me a new pair at no cost to me is 'gold'.
17 June 2023
Unprompted review
Reply from Bottoms Lab
Hello S. Gregory,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Excellent, can't fault
Really good company. I find their shorts extremely comfortable and a great price even with shipping to the UK. They take a week to arrive generally but worth the wait. Had an issue with one pair arriving the wrong size and I found their customer service team were incredibly efficient and polite in sorting the issue without delay. Thoroughly recommend this company.
8 June 2023
Unprompted review
Reply from Bottoms Lab
Hello Jonathan,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Buyer Beware.
Buyer Beware.
Apart from the fact these jeans are impossibly cut to fit anything other than a mannequin the process of trying to return is fraudulent. By simply TRYING the jeans on the ability to return was voided.
Ordinary product and horrible customer service. Avoid.
19 June 2023
Unprompted review
Reply from Bottoms Lab
Dear Tim,
Thank you for taking the time to drop us a review and we are very sorry to hear that our service has brought some dissatisfaction on your end.
We apologize for any confusion regarding our return policy where we have a strict 30-day return policy in place. We are more than willing to accept items back, provided that they are in their original condition, with no visible signs of wear and tear, and with the tags still intact.
In the event where items returned are not in the conditions stated, we would not be able to process a refund or exchange as what our policy has stated.
If you require further clarification, please do drop us an email at hello@shopbottomslab.com and our team will assist you accordingly.
Sincerely,
The Bottoms Lab Team.
Fits nicely, great customer service
The shorts fit really well - not overly baggy. Great for the price. Amazing customer service
18 June 2023
Unprompted review
Reply from Bottoms Lab
Hello Arjun,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Great value
I really like these shorts, Shorter tapered clean modern look and the rear pocket has a pocket in the pocket for securing a wallet and then having your phone avail. quickly. There is a tie in case sizing is slightly off.
4 June 2023
Unprompted review
Reply from Bottoms Lab
Dear Steve,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products and services are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best regards,
Bottoms Lab Team
I bought jeans and chino pants
I bought jeans and chino pants. Jeans nothing like advertised. Tried contacting you guys multiple times for exchange or return. I’m past my 30 days. Waste of money.
21 March 2023
Unprompted review
Reply from Bottoms Lab
Dear Joshua,
We understand how frustrating it can be when a product falls short of your expectations. We strive to provide accurate product descriptions and ensure that our customers are satisfied with their purchases. We apologize if there was any discrepancy between the advertised features of the jeans and the product you received.
However, we would like to bring to your attention that our return policy clearly states a 30-day window for returns or exchanges. As this period has elapsed, we are unable to process a return or exchange in this case.
Nevertheless, we value your satisfaction and would like to find a solution that works for both parties. We would be happy to assist you in any other way we can. You may simply drop us an email at hello@shopbottomslab.com.
Sincerely,
Bottoms Lab Team.
Chino are so baggy looks nothing like…
Chino are so baggy looks nothing like the pictures .. really bad purchase
1 May 2023
Unprompted review
Reply from Bottoms Lab
Dear Jamie, thank you for taking the time to provide us with your feedback. We're sorry to hear that the product did not meet your expectations, and we understand your disappointment.
We would like to inform you that if you would like to return the product, we offer returns within 30 days of purchase which can be submitted through our return portal.
We want to ensure that our customers have the best possible experience with our products, and we would like to help resolve this issue for you.
Please feel free to reach out to us via email at hello@shopbottomslab.com. We look forward to assisting you further.
Sincerely,
Bottoms Lab Team
Fast, efficient team
I’ve great experience with Bottom Labs. My order has some issue which has been resolved very quickly. People are friendly and responsive. I appreciate all the efforts exerted by the team.
Thanks very much & all the best wishes.
Adel
17 March 2023
Unprompted review
Reply from Bottoms Lab
Dear Adel,
We appreciate the time you took the drop us a review.
It was a pleasure serving you and we're glad to hear that you are happy with the service provided. Hope to serve you again in the future!
Best wishes,
Bottoms Lab Team
no local returns locations so postage is super expensive
It's not obvious that the return have to be sent abroad (from UK). So it's very expensive, in my case it was £25 to the USA!
6 April 2023
Unprompted review
Reply from Bottoms Lab
Dear Ali,
We are very sorry to hear that you are unhappy about the return process. Unfortunately, we do not have a warehouse in the UK, and therefore returns must be sent to our warehouse in the US.
We understand that this may be an inconvenience for you, and we're truly sorry for any frustration this may have caused. Rest assured that we will do our best to process your return as quickly as possible once we receive it if you still wish to proceed with the return.
Thank you for your understanding.
Sincerely,
Bottoms Lab Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.