ShopForGeek Reviews 21,752

I ordered a limited edition Funko Pop from ShopForGeek. Due to a simple mistake in the postal code (just one digit), the package was returned. The street, house number, city and country were all correct.

I immediately contacted customer service, asking for the item to be resent.
I was even willing to pay for the shipping again.
I never asked for anything for free.

Their answer? No. Absolutely not.
According to Cassandra from customer service, since the item is “out of stock,” it cannot be resent.
But then they admitted that once the parcel returns, it will be given to another waiting customer.

Let me be clear: the item I paid for will be resold to someone else.

That is absolutely insane.

They will have the product physically back in their hands — the one I paid for — and instead of giving it to me (the original buyer), they will refund me (minus a fee!) and give it to someone else.

No flexibility. No empathy. No basic logic.

Customer service, especially Cassandra, treated me like an inconvenience, not a person. I was never heard — only copy-paste policies thrown at me.

This experience was insulting. And it shows how little this company cares about its customers once the money is paid.

Never again.
And I strongly encourage others to think twice before buying from this shop.

Thank you for your response — but there is no misunderstanding here.

There’s just one fact: I paid for a product, asked to receive it, and you gave it to someone else.

Yes, I made a mistake in the ZIP code. But:
• The rest of the address was correct.
• The parcel was not lost — it was traceable and returning to you.
• I never asked for anything for free.
I clearly stated multiple times: “I’m willing to pay for shipping again, please don’t refund me — just resend the item.”

You denied that request purely based on company policy, and handed my product over to another customer.
That’s what’s truly absurd — not my one-digit error.

Customer support (especially Cassandra) was cold, rigid, and repeated the same automated message without ever actually responding to my request.

No, I did not ask for postal systems to be changed.
I simply asked to receive what I paid for, especially since it was coming back to you — and you refused.

To me, this was handled with zero flexibility, zero empathy, and zero care for the customer experience.
Anyone reading this can see that clearly now.

I had little hope to find this limited edition funko in Italy so I bought it here, the shipment was normal and the price too, so I’m 10/10 satisfied.

Product arrived quickly and safely. Great variety of products on their site as well.

The order was processed and delivered very quickly, i am very satisfied with your service, thank you so much

I ordered to another country. I was very surprised by the quality of the packaging. Everything is super!

ShopForGeek kept me up to date on the availability of the products and updated me without me having to ask for anything.

Great customer support great shipping, I’m a happy customer.

Excelent service

Excellent store. Products are always amazingly packed and protected. Fair prices and excellent customer service.
Recommend

Very fast delivery, item (gunpla) was fairly priced compared to other European vendors and no added shipping fees for EU countries for 50 euros and up was also nice.

Can recommend !

Delivered fast.
Packaged in a super secured way.
No damages to any items.

Second order with them that goes smooth.
Will definitively keep on ordering with them

I had an absolutely amazing experience ordering from ShopforGeek.com! Even though I’m in the US, my Powerline Loungefly arrived incredibly fast and was packaged perfectly. I was a little nervous ordering internationally, but the whole process was super easy and smooth. Their website is user-friendly, checkout was simple, and I received updates every step of the way. When my package arrived, everything was in perfect condition — you could tell they took extra care with packing. I’m beyond thrilled with my purchase and will definitely be ordering from ShopforGeek.com again. Highly recommend them to anyone, no matter where you are!

All perfect

Brilliant packing
Price was good, ship fast and was one or the best well packed figurine I ever got

Very quick delivery, quality of the products is satisfactory. Totally recommend.

Your delivery is so fast and every piece we order is great 🤩

Ordered online and everything arrived real quick and really well packaged for protection, would recommend!