Hairco Hair & Beauty Supplies Reviews 3,302

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the excellent value they receive, often finding prices more competitive than elsewhere. Many consumers highlight the efficiency of the delivery service, noting that orders arrive promptly and often sooner than expected. The ease of the online ordering process and the wide selection of available products are also frequently commended. However, some customers also noted occasional issues with delivery times, with a few experiencing delays or packages arriving damaged. A small number of people were dissatisfied with the order fulfillment process, mentioning instances where items were not shipped as expected or communication regarding order status was lacking.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the wide range, excellent quality,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient shipping.... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and quick online ordering... See more

Price

People report positive experiences with price, often finding products cheaper than competitors and... See more

Quality

Customers had positive experiences with quality. Many reviewers expressed satisfaction, describing products... See more

Based on these reviews

Rated 5 out of 5 stars

I purchased a set of JRL manual hair clippers from Hairco and I’m very happy with them indeed. I’ve actually used them to clip my cats coats which has bought them great relief during this heatwave. I... See more

Rated 5 out of 5 stars

Gave me 2 Davroe treatments with first order and also gave me a code for 10% off next purchase. Very good customer service and communication. Items delivered promptly. Click and collect is taking a... See more

Rated 5 out of 5 stars

The generous gift of 2 packets of Davroe lux hair mask, prompt and personalised customer service, the prompt email response when my discount code didn’t work, they responded & gave me a new code. I ap... See more

Rated 5 out of 5 stars

Hairco Hair and Beauty had the hairspray that I like and have in the past found hard to access so I ordered several cans ofvSculpture brush out, strong strength. These arrived promptly. I can certain... See more

Rated 5 out of 5 stars

Well known product I know and trust at an excellent price. I received regular status updates on my order and received it sooner than expected. Interstate in a week. I would highly recommend.

Rated 5 out of 5 stars

Products always arrive quickly and they are cheaper than other companies. Wide range of products. Never a problem with my order or service. Thank You

Rated 5 out of 5 stars

Very fast delivery , easy to order on line, and what I purchased was $13 cheaper than priceline , I bought 6 of the same product from Hair Co so I saved $78 that's a huge saving, and Hair Co has the... See more

Rated 5 out of 5 stars

Hairco always packs and delivers products in a timely manner. I often have last minute orders and usually they’ll arrive within 2-3 days. Always great service and a great range of products

Rated 5 out of 5 stars

Kind service that allowed me to fix up my orders and not pay for seperate shipping for my two orders. Arrived quickly and no items were damaged

Rated 5 out of 5 stars

I am very happy with the Assinage Flexible hold spray. It is financially better for me to order 2 at a time but if unavailable then that`s unavoidable

Rated 5 out of 5 stars

Order a set of clippers that I needed in rush. Payed the extra to get the quicker delivery and it come in a good time frame. When your a working Barber this is important so not affect your business. T... See more

Rated 5 out of 5 stars

I got my order faster than I would have expected. Lots of communication on its dispatch and transit very happy will use Hairco Hair

Rated 5 out of 5 stars

Best customer service and super fast postage. My go to website and business for all things hair related.

Rated 5 out of 5 stars

Always a pleasure purchasing from your company. Product range is amazing. Service is always quick and easy, delivery is constantly on time.

Rated 1 out of 5 stars

Order was cancelled with no explanation. I received an email with a subject line 'Order Status Updated'. I get lots of those emails for stuff I order, but almost always they signify a progression. '... See more

Rated 2 out of 5 stars

Bought a babybliss pro double foil shaver. works poorly. Tried requesting a refund, or even credit but unfortunately knocked back. pretty upsetting since it was an expensive purchase.

Rated 5 out of 5 stars

My product i ordered wasnt in as it was pre order.But i was so excited to know when it came in.And when inging up the ladies who answered were very helpful but mostly lovely to talk to which makes a d... See more

Rated 5 out of 5 stars

Great store,great service . Quick to deliver order,items packed well. Really thrilled they got Manic Panic Cleo Rose hair dye back in stock. Brilliant magenta colour.

Rated 5 out of 5 stars

Good customer service,competitive prices and prompt delivery. What more could a customer ask for,very satisfied and will certainly be ordering more in the future. Thank you. 😊

Rated 1 out of 5 stars

I ordered a Dyson air wrap from here for a friends birthday gift. The website says that once an order is placed it will be shipped within three days and then delivered three days after. It has now bee... See more

Rated 5 out of 5 stars

Always great customer service and products availability, ordered several times and got everything delivered, I wish they could have more stores around south east suburbs.

Rated 5 out of 5 stars

Easy to order and received my order in just a few days. I would definitely purchase from Hairco Hair & Beauty Supplies again

Rated 1 out of 5 stars

Bought a hairdryer from 4/11 after 2 weeks didn’t even fulfill the order maybe takes another month to get it…

Rated 5 out of 5 stars

I love the cape it’s def worth it it’s js the delivery took a bit long but it don’t matter it’s hella cleannn

Rated 5 out of 5 stars

Fast delivery and gift added :) I bought it online, but whoever packed and sent my parcel gets an A+ Well done and thank you I will purchase again.

Rated 5 out of 5 stars

Ordered on line, notified with delivery date and was delivered on that date- always very happy with hairco

Rated 5 out of 5 stars

Always a great experience buying from Hairco Hoppers Crossing. Pricing is better than buying direct from the brand and any other suppliers Ive found.

Rated 5 out of 5 stars

Was a little unsure as hadn't used this company before, however order quickly came, communication was great and was exactly what I ordered and well priced too!

Rated 5 out of 5 stars

Website was so easy to negotiate making ordering very simple. My package arrived sooner than I thought it would.

Rated 5 out of 5 stars

Would definitely recommend especially if your in a hurry my order was very quick. I was very happy .

Rated 2 out of 5 stars

Dislike that the package was all broken and ripped . Dislike that i needed to get a developer and wasn't prompt to get one. So I wasted the one I brought.

Rated 5 out of 5 stars

Browsing was easy and straight forward with great prices on many things. Delivery was fast and secure, great store!

Rated 1 out of 5 stars

I made a call regarding my recent order, and was told they would call me back, but that did not happen!

Rated 5 out of 5 stars

Quick response from customer service and send the parcel very fast. Good quality of the product.

Rated 5 out of 5 stars

I ordered the items from UK on your website so My daughters in Sydney and Perth had Xmas presents and they arrived well packed and on time and cheaper than UK! Thankyou

Rated 5 out of 5 stars

My reason to buy with this company was because I was getting a very good price. My products were sent promptly and were nice and securely packaged. So good and too easy.

Rated 1 out of 5 stars

I am very disappointed with my experience. I returned my Dyson Air ID to HairCo after noticing a manufacturing defect. I followed all the instructions, sent the item back properly, and have proof... See more

Rated 5 out of 5 stars

Love the product now I can renew my hair every month without going to the salon. Shipping as quick and efficient .

Rated 5 out of 5 stars

Very good with price, excellent quick delivery and product true to color

Rated 5 out of 5 stars

I was looking for a product that I could no longer find in the shops and I came accross this site so glad I did. Great prices and fast shipping.

Rated 3 out of 5 stars

Can't fault the quality and service, however I was disappointed to see that I was charged just over $12 for delivery. Although free delivery is available for purchases over $100 i had spent just unde... See more

Rated 2 out of 5 stars

I've only used this once so far. It seems to be drying my hair out. I always use Olaplex and thought I'd try something cheaper and different.

Rated 5 out of 5 stars

I ordered two products which I needed urgently. The correct products arrived in tact and safely delivered where I asked them to be placed. I even got 2 free samples. Thank you very much.

Rated 1 out of 5 stars

I paid for the product on October 31st and it is still showing as “awaiting shipping.” I find it inappropriate that you are selling products without having stock available. I would appreciate an updat... See more

Rated 5 out of 5 stars

The staff were friendly and the click and collect came super quickly. Prices are reasonable too :)

Rated 1 out of 5 stars

BEWARE this company treats customers extremely unfairly and ignores genuine concerns with faulty products. I bought a Karma Springvale shampoo unit a few weeks ago and from the moment it was installed... See more

Rated 5 out of 5 stars

Delivery is always super fast. Products are A+. Always love the sales!


Company details

  1. Hair product shop

Written by the company

HairCo. Australia: Leading Experts in Premium Haircare, Professional Tools, and Colour Solutions   With over 20 years of industry experience, HairCo. Australia is the trusted leader in premium haircare products, professional styling tools, and high-performance colour solutions. As exclusive distributors of world-renowned brands such as Reuzel, JRL, and Oli G, we also offer a broad selection of globally respected brands, including GHD, WAHL, Schwarzkopf, BabylissPRO, L'Oreal Professional, K18, and more.   Our comprehensive product range includes everything from professional cutting and styling tools to premium haircare, grooming products, and an extensive array of professional colour brands. This ensures that both salon professionals and beauty enthusiasts have access to the latest in haircare innovation, with top-tier products designed to meet the highest standards of performance and quality.   At HairCo. Australia, we proudly serve a large base of hairdresser trade customers and offer exclusive trade pricing on all our premium products. Whether you're outfitting your salon with the latest professional tools or shopping for personal use, we guarantee the best products at competitive prices. Found a lower price? We'll price match it and beat it by 10%!   For your convenience, we offer in-store shopping at our Hoppers Crossing and Sunshine locations, where you can receive expert advice and access our full range of professional-grade products. Shop online 24/7 with Buy Now, Pay Later options, Click & Collect at Hoppers Crossing, and enjoy free delivery on orders over $100.   Choose HairCo. Australia for all your haircare needs—from premium styling tools and professional colour solutions to the highest quality treatments. Backed by unparalleled expertise, exceptional customer service, and flexible payment options, we’re here to provide you with everything you need to achieve salon-quality results.

Hairco Hair & Beauty Supplies

Written by the company

Hairco Hair & Beauty Supplies are a family owned business, established in 2005. We are a one stop shop for all things hair & beauty! Professional products such as hair colours, as well as all your shampoo, conditioner and hair treatment needs. With two locations in Victoria and an online store, we are here to make your shopping experience hassle-free!

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 1 out of 5 stars

Zero customer service on missing package, not helpful

Products not delivered and although we had tracking number and could see package was stuck at Auspost, Auspost advise for this co to contact them. They didn't respond to emails, were totally unhelpful on phone. Not interested in helping at all, we had to sort out ourselves. Customer service 0 out of 10 with our issue.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

The service is poor

The service is poor. I ordered an item which hasn’t been delivered after 2+ weeks.

Firstly I was hit with an additional freight charge for something that clearly stated it was under the free delivery for orders over $199 and no mention anywhere of additional freight. I promptly paid this in good faith as I didn’t want to get petty about it.

Then, I received no updates, no tracking and when I enquired I didn’t get an apology, resolution or even a proper update.

I would not be using this company to purchase anything in future and certainly won’t be recommending it.

15 April 2026
Rated 1 out of 5 stars

The delivery service is terrible

The delivery service is terrible. I had paid an extra 19 dollars for express, but my package has not arrived and has been delayed multiple times. At this point, it is later than the normal rate of delivery, and I cannot get a refund for the express delivery pricing

3 April 2026
Rated 3 out of 5 stars

hairdressing scissors

I bought a pair of hairdressing scissors. They are ok but the case they came with is badly designed with a non functional press stud and doesn’t close

23 March 2026

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