ShopRite Reviews 

218
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were unhappy with their experience overall. Shoppers frequently complain about poor product quality, noting that fresh items like vegetables and fruits are often spoiled, stale, or expired upon purchase. Consumers also experience frustrating service issues, including significantly delayed deliveries, missing items, and unhelpful or rude staff members across various store locations. Though some customers faced unpleasant situations, a few reviewers were happy with friendly staff members who provided quick and pleasant assistance during their visits. Shoppers also mentioned satisfying experiences regarding delicious bakery goods and reliable delivery drivers who arrived right on schedule. Buyers appreciate when they find everything needed, making their shopping trips worthwhile despite the drawbacks.

What people talk about most

Product

People report negative experiences with products, noting that reviewers frequently encounter quality issues... See more

Staff

Customers consistently note ambiguous experiences with staff, as reviewers frequently report rude cashiers,... See more

Service

Consumers find service to be a major disappointment due to severe delays and poor staff responsiveness.... See more

Quality

Customers experienced widespread disappointment with product quality, reporting that fresh produce and items... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some consumers experience punctual arrivals... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I've already made my feelings known, but I feel compelled reiterate it at the risk of losing what few brain cells I have left. While shopping at Shoprite I again experienced having someone disrupt m... See more

Rated 1 out of 5 stars

Shoprite of hauppage dont shop there they hire kids who are "mgrs" and are so rude , I wanted just to exchange a bag of green beans they wouldn't allow it because it was a month over the 7 day rule ev... See more

Rated 1 out of 5 stars

I have reached out to the HR supervisor along with my client who I am working with in trying to assist him with obtaining employment. We have not received a return call, despite stopping by the Shopr... See more

Rated 1 out of 5 stars

Terrible delivery and customer service: Plainview branch. Its an utter shambles as my order was first delayed and then cancelled and then I received no updates after which some items arrived in poor... See more


Company details

  1. Supermarket
  2. also in
  3. Grocery Store

Information provided by various external sources

ShopRite Supermarkets is a retailers' cooperative of supermarkets with stores in six states: Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania.


Contact info

2.0

Poor

TrustScore 2 out of 5

218 reviews

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1-star

No history of asking for reviews

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2.0

All reviews

(218)

48 reviews in the last 12 months

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Rated 2 out of 5 stars

Been a customer for over 25 years,

I've been going to the shoprite for over 25 years, Philadelphia Pennsylvania aramingo avenue ShopRite. I recently purchased chicken wing dings that they had on sale two bags for eight, when I open the bags it was big clumps of meat could not describe what it was big feathers and it was very disappointing why give it to us and you know the product is flawed.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

crispy Italian bread

crispy Italian bread. This is NO bread. Ingredients: 40 different additives!!!
Ammonium sulfate,etc,etc,etc. WHAT? Real bread: water,salt,yeast,flour. NO MORE.
you are velcome

6 May 2026
Unprompted review
Rated 5 out of 5 stars

ShopRite of Pennington has done an…Excellent service

ShopRite of Pennington has done an excellent job of
Finding the products that I need and delivering them to me at the time that I requested! ThankYou Shop Rite of Pennington!!! Marie Ovalle

ShopRite of Pennington has been doing an excellent job of finding everything that I need and delivering it at the time that I requested! Couldn’t ask for better service! Marie O Thank you ShopRite of Pennington

6 May 2026
Unprompted review
Rated 2 out of 5 stars

ShopRite's newest online website is not…

ShopRite's newest online website is not user friendly. When I select the digital coupons, on a dell PC, only 2 rows of coupons can be display at a time. The remaining parts of screen are static and use up all the real estate on the screen. Too much scrolling and limited viewing is available to user. No option to select all coupons but instead need to spend lot of time selecting each separately. Our time is important too. Make it workable.
Other than that happy shop rite customer

3 May 2026
Unprompted review
Rated 3 out of 5 stars

The Driver Great, Shopper Not

The Driver, Delivery was great. The shopper replaced 2 24pks of Diet Coke (27.98) with 5 12 pks @ 10.69 each (53.45). The difference was (25.47) in charges. Also only delivered 4 12 pks after charged for 5.
1st experience and will not return. No place to review or register a complaint.

27 April 2026
Unprompted review
Rated 2 out of 5 stars

Matamoras

Matamoras, PA ShopRite.
Delivery service is terrible. Scheduled a delivery between 9-10. Did not show up until 11:30. And driver passes buck- Can no one be accountable anymore and just own up to their mistakes and/or ignorance.

18 April 2026
Unprompted review
Rated 3 out of 5 stars

ShopRite of Riverhead

trustpilot’s fraud algorithm falsely flags honest, positive consumer feedback as "advertising," making it impossible for real buyers to praise good businesses.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Employee was very rude when my DoorDash…

Employee was very rude when my DoorDash card wasn’t working. The ShopRite in Hamden is hard to get service on cellphone’s so it took a minute to get it to work. But the employee yelled across the registers very loud and. YOUR FOOD STAMP CARD ISNT WORKING? I said no it’s my DoorDash card . Then she says oh and walks away without helping me. I felt bad for people who might be using there snap card. Very rude and unprofessional! Who’s training the employees? I’ll never shop here again!

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Why are the prices up and the fruits…

Why are the prices up and the fruits are molding?? These spoiling fruits should be half price or replaced with fresh fruits if you're going to raise the price. I bought red raspberries and strawberries and they are not fresh. Let's not get sloppy now!! I thought I picked the best looking ones but they are no better than what I saw. Raspberries looked dried out and the strawberries had mold in most of the packs!! Shoprite located @ 11100 Roosevelt Blvd 19116

16 March 2026
Unprompted review
Rated 1 out of 5 stars

half of my online order was missing

half of my online order was missing. Called to check on order from west Caldwell and got a very snotty rep. The snow delayed the delivery, but how can i PREPARE MEALS IF THE ORDER IS MISSING SO MANY THINGS? NO CALL, NO SUBSTITUTIONS, JUST A SHRUG OF SHOULDERS AND ShopRite tried TO MAKE ME FEEL BAD ABOUT BEING Disappointed. All in all Ill go with live shopping. The phone people are rude, and the shoppers suck at their jobs.
What doesn't make sense to me is the same complaints throughout the chain in the tri-state, and nothing improving. It could be Sterling, Millburn, West Caldwell, they all suck for the same reasons. So writing this I see that it doesn't matter, they are unconcerned as long as the profit is there. What happens when ALL of the customers you treat badly stop showing up? This is not the kind of store that should be selling anything. Just a bunch of profiteers who could not care less how they treat people. Its a pit.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Shoprite of hauppage dont shop three…

Shoprite of hauppage dont shop there they hire kids who are "mgrs" and are so rude , I wanted just to exchange a bag of green beans they wouldn't allow it because it was a month over the 7 day rule even though I had my receipt! Chris the so called mgr said too bad sorry he even didn't offer me a rain check aren't customers always right ?

19 January 2026
Unprompted review
Rated 1 out of 5 stars

The Shoprite in Mansfield NJ has the…

The Shoprite in Mansfield NJ has the unhappiest, rudest, most unprofessional employees. The only thing they are good at doing is hounding you when youre in the self-checkout line to make sure you scanned items under your cart!! Can you pls give me a chance to scan items IN my cart first?? OMG, they are relentless in asking. I had two "associates" ask me today. Heaven forbid you ask any worker an innocent question in ANY dept, they dont even look up. The fact that they are part of a union has ruined shoprite workers. Now they think they dont have to do their jobs and can be rude and nasty to customers because they have the union behind them. Ill pay a little more to shop elsewhere. Good riddance.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Money market number change

The worst customer service I have ever experienced. My company send me a voucher via Shoprite and following the links,I then opened an app account but I was not aware that I had to use the number which my company used to load the voucher. I have been trying to change my number on that app for tje past 3 days,using thier provided number 0800 01 07 09 and email help@********.co.za,both these channels couldn't assist me with such a request I even called thier head office number and to my surprise and disappointment,I was rudely told to use the two platforms which I have dismally failed from.

21 December 2025
Unprompted review
Rated 3 out of 5 stars

I love shopping here for the sales…

I love shopping here for the sales however they have gotten really sneaky with their sales and signs. I am a senior on a fixed income and I always make my list including the price it is advertised for according to their website and flyer and I make sure I always do the digital coupons. It's a shame how they get you I always pay almost twice as much because their sale prices are not what they actually mean. So be careful for the big surprise I would definitely call it highway Robbery and worst of all taking advantage of the seniors.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

terrible delivery and customer service

Terrible delivery and customer service: Plainview branch. Its an utter shambles as my order was first delayed and then cancelled and then I received no updates after which some items arrived in poor condition, left outside without any notice. I am being charged for items that did not arrive and the delay in delivery means the perishable food was spoilt. Customer service is uninterested and incompetent and cannot resolve issues or even issue a refund!! Will not order/shop from there anymore. I rang for a refund of missing items but was made to hold for ages and repeat myself endlessly - no promises we're made and no refund issued. This is not how you provide a service- Its just shocking!

29 November 2025
Unprompted review

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