ShopRite Reviews 

218
•
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were unhappy with their experience overall. Shoppers frequently complain about poor product quality, noting that fresh items like vegetables and fruits are often spoiled, stale, or expired upon purchase. Consumers also experience frustrating service issues, including significantly delayed deliveries, missing items, and unhelpful or rude staff members across various store locations. Though some customers faced unpleasant situations, a few reviewers were happy with friendly staff members who provided quick and pleasant assistance during their visits. Shoppers also mentioned satisfying experiences regarding delicious bakery goods and reliable delivery drivers who arrived right on schedule. Buyers appreciate when they find everything needed, making their shopping trips worthwhile despite the drawbacks.

What people talk about most

Product

People report negative experiences with products, noting that reviewers frequently encounter quality issues... See more

Staff

Customers consistently note ambiguous experiences with staff, as reviewers frequently report rude cashiers,... See more

Service

Consumers find service to be a major disappointment due to severe delays and poor staff responsiveness.... See more

Quality

Customers experienced widespread disappointment with product quality, reporting that fresh produce and items... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some consumers experience punctual arrivals... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I've already made my feelings known, but I feel compelled reiterate it at the risk of losing what few brain cells I have left. While shopping at Shoprite I again experienced having someone disrupt m... See more

Rated 1 out of 5 stars

Shoprite of hauppage dont shop there they hire kids who are "mgrs" and are so rude , I wanted just to exchange a bag of green beans they wouldn't allow it because it was a month over the 7 day rule ev... See more

Rated 1 out of 5 stars

I have reached out to the HR supervisor along with my client who I am working with in trying to assist him with obtaining employment. We have not received a return call, despite stopping by the Shopr... See more

Rated 1 out of 5 stars

Terrible delivery and customer service: Plainview branch. Its an utter shambles as my order was first delayed and then cancelled and then I received no updates after which some items arrived in poor... See more


Company details

  1. Supermarket
  2. also in
  3. Grocery Store

Information provided by various external sources

ShopRite Supermarkets is a retailers' cooperative of supermarkets with stores in six states: Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania.


Contact info

2.0

Poor

TrustScore 2 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(218)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was shopping and got very weak

Was shopping and got very weak. Gary was right there for me. Also the store manager was there. Got me a chair some water and juice. Made sure I was OK to get to my car. Great staff and caring for a customer.

16 October 2024
Unprompted review
Rated 1 out of 5 stars

garbage store

this store doesnt even sell real food and I cant even find a thing, ps.we dont want to eat garbage, if its wrapped in plastic it is garbage, you people should be ashamed of yourselves, you are selling garbage and I cant find a thing in your rat whole store. on a daily basis I come into this awful store looking for 1 or 2 ingredients for food and all I find is trash and leave with nothing. You treat your customers like garbage and sell trash food. disgusting animals

9 October 2024
Unprompted review
Rated 1 out of 5 stars

This was the most embarrassing and…

This was the most embarrassing and humilating event we have ever had at our favorite shoprite in East Windsor. My husband and I have shopped here for over 15 years. We absolutely love the store and staff. Today we were racially profiled and treated very unkindly. We complained to the manager and was treated also indifferently. I am extremely offended by the staff member that treated us so horribly.

5 October 2024
Unprompted review
Rated 1 out of 5 stars

Spoiled meat

Hi. Kindly take note that one of your stores by Pritchard street is selling spoiled meat This is not the first time I have encountered this same problem It is a huge disappointment

12 September 2024
Unprompted review
Rated 3 out of 5 stars

I bought some fish

I bought some fish, 2 packages....inexpensive 3 pieces of whiting at $2.62 each.....Package says WHOLE CLEANED WHITING....Well, when I opened one pack there were fins, scales, and were not clean unless there is a new definition.....Because I was married to a real fisherman I know how to clean fish. I didn't notice it in the package because I couldn't see the fins.....upon opening what surprise......I took a pic of one of the packages and yes it is yours Shoprite...I did not mind cleaning, but the package lied......big time.....Anyway, don't lie about what's on the package.....I will be happy to bring it to Shoprite for you to see.......Not really earth shaking, but do not lie to the customers......Have a great day......janeen daniels

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Do Not Shop in ShopRite of Hamden !!!

The Hamden ShopRite has seriously gone down hill fast, to give a few examples - It's not a very clean store, there are many products not in the right place on the shelf so the price tickets do not matchup, If you try to call the store to ask any question no one answers and you can let it ring and still no one answers, but I think the most surprising thing was the Assistant Manager Wakeem was not only rude but very unprofessional not only to customers but to employees also. especially for someone who is supposed to be representing the ShopRite corporation and when management was made aware of this they said that's just the way he is.
Since that experience I have shopped in the East Haven, Wallingford, and Orange stores with much better experiences. I will never shop in the Hamden store again and it's to bad because I live in Hamden

4 March 2024
Unprompted review
Rated 1 out of 5 stars

Went to Jewel city today securitysw…

Went to Jewel city today security searched my purse I'm so pissed off I bye there everyday what a disgrace thank u for chasing a customer will never go there again though I stay Jewel city onlxy call me 0731636550

6 May 2024
Unprompted review
Rated 1 out of 5 stars

Employee needs to be trained in customer service

I recently visited ShopRite and had a disappointing experience at the self-checkout. The teenage cashier on duty was quite rude when I needed assistance and snapped at me when I turned on the assistance button. Their behavior was uncalled for and made me feel unwelcome. It's important for staff to maintain professionalism and courtesy, especially in customer-facing roles. Hopefully, this can be addressed to ensure a more pleasant shopping experience for others.

4 May 2024
Unprompted review
Rated 1 out of 5 stars

Shoprite is busy with corruption

I've been receiving my srd grant in my Shoprite Money market account for almost a year now without any issues,Then suddenly on the 30th April when it was my paydate of my srd grant when I tried logging into the app,A notification popped up saying they can't verify my details,What nonsense is this,I've been banking with Shoprite using that account for almost a year now suddenly on my payday they tell me they can't verify my details.And the strangest of all is if they claim that they cant verify my details,but they've accept my srd grant payment into that account??This is the 1st time I've experienced such nonsense.HOW CAN THEY TELL ME AFTER A YEAR THEY CANT VERIFY MY DETAILS...SHOPRITE IS DOING TO ALOT OF PEOPLE WHOS SOURCE OF INCOME IS THE SRD R370 GRANT.AND IF THEY DONT GIVE ME ACCESS INTO MY ACCOUNT IM GOING TO TAKE THIS MATTER FURTHER IM DEFINITELY GOING TO THE MEDIA WITH THIS.SHOPRITE IS ONE OF THE BIGGEST SHOPS ON THR MARKET,YET THEY TRYING TO ROB US MAKING ALL SORTS OF ISSUES TO PREVENT US FROM HAVING ACCESS TO OUR ACCOUNTS.AND YOUR CUSTOMER SERVICE IS PATHETIC THEY JUST DONT EVEN TRY TO HELP US WITH ANYTHING.

30 April 2024
Unprompted review
Rated 1 out of 5 stars

Incompetency from Cashier to Manager

Cashier wanted me to cash out a wicode voucher after telling her several times you cant cash out a voucher she said I cant tell her how to do her job.She wasted my time and humiliated me.I had to call the manager to complete the transaction after she said she will not be able to assist.Insisting to know my balance on my voucher which made me feel very unsafe.Manager Zandile Khumalo saw nothing wrong with Bongekas behaviour.This happened Today by Umngeni road.Shoprite where Cambridge used to be.

26 April 2024
Unprompted review
Rated 1 out of 5 stars

Today I was at Shoprite to withdraw my…

Today I was at Shoprite to withdraw my NSFAS money at Tubatse Crossing mall I received a very terrible service.No one wanted to help me I talked to the money market lady she said I must speak to their controller.The controller was very rude then send me back to the money market until my voucher expires within 5 minutes.I was so fed up until I just decided to leave without my money.pls Shoprite teach your staff members to respect us as customers.Teach them to explain new things that we don't know.They don't know customer service at all.

21 April 2024
Unprompted review
Rated 1 out of 5 stars

1lb cheese delivered, 3lbs ordered.

Tried to order my staples for the week cause my car is in the shop. Ordered 3lbs of cheese. Put 3lbs in the amount, put 3lbs repeatedly in the substitution section, top and bottom lines, and they sent one pound. Asked the store manager to make it right and was told they wouldn't. Effed by Shoprite Bordentown, NJ!

13 April 2024
Unprompted review
Rated 3 out of 5 stars

18 eggs for $7 dollars

18 eggs for $7 dollars? Walmart has them $4 dollars. It a shame that a quart of French Vanilla creamer is almost $1.50 cheaper at a convenience store (Wawa) than at Shoprite. $5.04 vs $3.59. There are other things I buy cheaper elsewhere than at Shoprite. My wife and I just got Costco memberships. Shoprite will be seeing less of us in the future.

8 April 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look