Shoptimised Reviews 284

Avoid. Worked with Shoptimised last year after agreeing a fee of 2.5% of revenue generated. All went well for a few months until we realised that their fee invoices were much larger than expected. We then requested detailed breakdowns of every invoice and found out that Shoptimised was not only claiming for completed sales it was also claiming for sales where the customer only put something in the basket then left the website. There is no revenue generated in these circumstances but Shoptimised think they are entitled to 2.5% of these phantom sales.

We have provided evidence of these cancelled transactions to them but they are not interested and are now taking us to Court.

The Shoptimised system itself is ok but it's nothing special and a competent Google Ads specialist could replicate their system at little or no cost.

Best avoided.

We have been working with Shoptimised for the past 5 months, integrating their services alongside our core advertising accounts. They have delivered beyond expectations, successfully driving sales from products that previously saw minimal engagement in our main campaigns at our target ROAS. The support from our dedicated customer service manager and account manager, Gemma and Beth, has been excellent. We appreciate the ongoing communication and the regular insights they provide, offering tailored recommendations to maximize the value of the service. Highly recommended for any business looking to enhance their ad performance.

Superb customer service and user interface - Lee is brilliant, thanks guys!

Lee @ Shoptimised takes the time to listen and respond accordingly. Shoptimised have been good for us, helping us sell our slower products. We have just taken advantage of the client feed feature within Shoptimised, and the early indication is that this feed works brilliantly. Thanks Lee.

Excellent company so far. Our ROAS has doubled thanks to these guys. Well worth it. Long may it continue touch wood.

Shoptimised excels in delivering innovative and effective advertising solutions for us. They have boosted our ROI which has proven to be better than what we expected. Thank you to Linda and the team for taking care of this for my business.

Great company at helping to turn non converting products into sales. Zenah has been fantastic and a great help to us when it comes to managing the account.

We've been with Shoptimised for about a year now and we have recently asked them to manage our entire Google Adwords account as we've noticed such good results. Thank you Shoptimised especially our Account Manager Jade who is fantastic. Would highly recommend.

We have started working with Shoptimised in May to help us with our Sam Edelman website, and so far we have enjoyed working with them. They have been friendly and always ready to provide more information when needed. The results have been promising so far so looking forward to working with them in the future.

Very impressed with our initial results to help increase sales on non converting products. Excited to see what more we can do! Lee gives us great support, he constantly checks in to make sure we are satisfied with their service, and is helping us to achieve a great ROAS on products we were missing on our google shopping campaign, I would highly recommend.

The knowledge of the Shoptimised team and the assets they have available to them are excellent. Their custom online dashboard makes comparisons and data collection easy. Equally, the onboarding and implementation was seamless, and we were able to start working with Shoptimised very quickly.

Our Account Mgr, Gemma B, provided fantastic support throughout our time with Shoptimised - going above and beyond to help identify account and keyword improvements. My thanks goes out to her, and the rest of the team.

Very good service, team is very knowledgeable. Sophie is very responsive and helpful

We have worked with Shoptimised for over a year and have seen great results on both sites. In a challenging retail environment, Shoptimised has generated the additional turnover needed to stay on track and hit targets.

The customer service team is always on hand to answer any questions and provide support where necessary.

We are sharing our recent experience with Shoptimised, particularly our call with Craig. Craig thoroughly explained the feed and necessary actions during our highly productive session. The primary goal was understanding the process, and Craig clarified it comprehensively.

Throughout our discussion, we asked several additional questions, all of which Craig answered in great detail.

Overall, it was an informative call, and we appreciate Craig's clear and detailed explanations.

Excellent Customer Service

We also want to highlight Chelsea's exceptional customer service. She answered all our questions promptly and clearly. Our results are great, and growth is always their top priority.

Shoptimised truly puts the customer first, and their support structure is brilliant. Unlike other companies that charge after an hour, Shoptimised is there to solve any issues or queries without additional costs.

Highly Recommended

Shoptimised is a top-quality company that we highly recommend. At Sealants & Tools Direct, we appreciate their commitment to excellent service and support. They consistently deliver results and ensure their customers are well taken care of.

Thank you, Shoptimised team, for your outstanding service and support!

Best regards,

Sealants & Tools Direct

We have been with Shoptimised for just under a year now, great support and they are getting a great ROAS on products we were missing on our google shopping campaign, I would highly recommend.

I have been using Shoptimised for just over a year now and I have to say they are a fantastic addition to our website, our turnover has gone through the roof since they have been optimising our ads. Sophie is my rep and is really friendly and knowledgable.
The reason for 4 stars is that the downside is that the sales guys are extremely pushy, random calls constantly about upping budgets, they can't take the hint when I'm either too busy to chat or don't want to take them up on their offers, I have had to resort to bluntness to try and calm down their barrage of calls.

Fantastic team to work with - Linda was super helpful all the time.

Excellent company. I have worked very closely with them for the last 4 years as a Google CSS partner. They are good at listening to feedback and delivering good results.

Very impressed with our initial results using a fairly small budget to help increase sales on non converting products. Excited to see what more we can do once we move over to Shopify!

Have really enjoyed working with the team at Shoptimised, its been a good journey so far and sales have been excellent. Look forward to seeing what the months ahead bring