ShorelineOBX Rentals Reviews 

280
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I would give it a zero but that isn’t an option I paid 4000$ for a week at a cottage listed under oceanfront.The house is nice but there is no ocean anywhere that is accessible for many miles there is... See more

Rated 1 out of 5 stars

The worst ever company to deal with. They double booked the house we rented months earlier and promptly cancelled our reservation 6 weeks before our vacation. The owner, Ken, his wife, Laura lied re... See more

Rated 1 out of 5 stars

We had a daily insurgence of ants all over the counters in the kitchen, the couches and chair cushions were stained and dirty, the air vents and curtains looked like they hadn't been cleaned in years.... See more

Company replied

Rated 1 out of 5 stars

I wrote a review already. Our experience with Shoreline OBX rentals itself was great. Our experience with the house itself was not so great, The house itself had the perfect space for our family... See more

Company replied

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1.1

Bad

TrustScore 1 out of 5

280 reviews

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1.1

All reviews

(280)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shoreline was great

Shoreline was great. The staff were friendly and helpful. A couple of small issues were brought to their attention and were taken care of promptly.

3 October 2018
Unprompted review
Rated 3 out of 5 stars

The house was large and had everything…

The house was large and had everything we needed, but it was a bit tired. Some paint and a deep cleaning would go a long way. The minute we got there we washed the comforter and removed your pillows. I never walked barefoot on the carpet. It appeared the top floor was remodeled sometime sooner than the rest of the house; it was much nicer. The outside shower rooms were awful. I hosed off outside of those. The grill did not work so that was disappointing as well. The widows walk was a nice surprise. For the price, the house was acceptable and the fact we could bring the dog a plus!

3 October 2018
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thanks for your review Paula! We appreciate your feedback and take that into account when suggesting improvements to our property owners.

Hope you all had an enjoyable stay!

Shoreline OBX

Rated 5 out of 5 stars

An amazing rental with great service.

I rented a large beach house from Shoreline OBX in July 2018. My rental was a week after they received a massive amount of rain in the area. The house was perfect, no water, no sand, no issues at all. The office staff were friendly and helpful despite undoubtedly coming off a stressful week. I would definitely rent from them again and have no reservations about recommending Shoreline OBX to friends and family.

3 October 2018
Unprompted review
Rated 2 out of 5 stars

We had lots of issues with our beach…

We had lots of issues with our beach house we contacted them three days too late so therefore they fixed it for the new arrivals and did nothing for us whoever inspects the property does a poor job a house you pay $4,200 for was really worth 28 if it was lucky

2 October 2018
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Erik, Thanks so much for taking the time to leave a review! Please let us know immediately upon arrival of any issues so we can get resolved for you at once. We want every vacation experience to be a great one!

Sincerely,
Shoreline OBX

Rated 5 out of 5 stars

BEST EVER AGENCY

In the past, I have used several OBX vacation rental agencies. Based on this experience, I consider Shoreline OBX the BEST! Their online rental agreement process, web site info/design, LOGIN, and helpful get-ready emails were just great. Highly recommended. Will use them again.

2 October 2018
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thank You...... We look forward to seeing you again!

Sincerely,
Shoreline OBX

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Answered all my questions throughout the entire process. Would definitely rent thru them again.

2 October 2018
Unprompted review
Rated 3 out of 5 stars

Great location

Great location. Nice house. House needed cleaned very badly. Very dirty. Otherwise had a great time.

2 October 2018
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Fred,

Thanks for taking the time to leave a review. Please know we hear your feedback and measures have been taken to remedy these concerns.

We appreciate your business and hope to see you again soon!

Many thanks,
Shoreline OBX

Rated 1 out of 5 stars

The house we rented was beyond filthy…

The house we rented was beyond filthy when we arrived. Shoreline should inspect what they expect from the cleaning service. They offered no refund of any monies paid. They sent out a couple people to look at the filth and the 30 pictures I took, but offered no remedy.

1 October 2018
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Charles, thanks so much for making us aware. We have restructured our housekeeping and inspection process.
Please don't hesitate to call our office if at any time something is not addressed promptly.

We are here and happy to assist!

Sincerely,
Shoreline OBX

Rated 1 out of 5 stars

Responded to another survey also sent a…

Responded to another survey also sent a separate email. No responses.

1 October 2018
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Michelle,

It was nice speaking with you recently, and we appreciate the feedback you shared and said items have been addressed.
Please accept our apologies. We value you as a guest and look forward to assisting you in the future!

Sincerely,
Shoreline OBX

Rated 5 out of 5 stars

Fabulous experience!!

We were desperate to reschedule our vacation after our usual place was closed due to Hurricane Florence. After theee days of searching all up and down the eastern seaboard, we found this place through VRBO.
The management company couldn’t have been better! The house was awesome, price was great! It was clean and roomy and allowed my dog!! They also offered a reduced rate for beach equipment rentals which were so helpful!
Wonderful experience!!

1 October 2018
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Glad you enjoyed Sande! Come back and see us again soon.....

Shoreline OBX

Rated 5 out of 5 stars

wonderful service

wonderful service. Very clean and maintained property. Very quick to fix a broken door. Highly Recommend.

1 October 2018
Unprompted review
Rated 5 out of 5 stars

I love Shoreline

I love shoreline. Their locations are always clean and beautiful. I have used them for at least 3 vacation rentals and have never been disapointed.

1 October 2018
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thanks Melanie, we look forward to assisting you for many years to come!

Sincerely,
Shoreline OBX

Rated 3 out of 5 stars

House was great but rental company…

House was great but rental company doesn’t respond to calls. Rental company doesn’t oversee the cleaning of the property or address the many poor comments left about the cleanliness of the home.

1 October 2018
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Sandy,

Thank you for your feedback. Responsiveness to our owners and guests is a high priority for us, and I apologize if something fell through the cracks. We value your business and want every experience to be a good one.

Sincerely,
Your Shoreline OBX Team

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