ShorelineOBX Rentals Reviews 

280
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I would give it a zero but that isn’t an option I paid 4000$ for a week at a cottage listed under oceanfront.The house is nice but there is no ocean anywhere that is accessible for many miles there is... See more

Rated 1 out of 5 stars

The worst ever company to deal with. They double booked the house we rented months earlier and promptly cancelled our reservation 6 weeks before our vacation. The owner, Ken, his wife, Laura lied re... See more

Rated 1 out of 5 stars

We had a daily insurgence of ants all over the counters in the kitchen, the couches and chair cushions were stained and dirty, the air vents and curtains looked like they hadn't been cleaned in years.... See more

Company replied

Rated 1 out of 5 stars

I wrote a review already. Our experience with Shoreline OBX rentals itself was great. Our experience with the house itself was not so great, The house itself had the perfect space for our family... See more

Company replied

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1.1

Bad

TrustScore 1 out of 5

280 reviews

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(280)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

nice!

great location, clean property!

19 December 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thanks for leaving a review Lauren, we are glad you enjoyed! Come back and see us again!

Sincerely,
Shoreline OBX

Rated 5 out of 5 stars

The Orange home away from home

excellent choice, everything in good shape, outside shower needs attention but we were there in November so not an issue

10 December 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Hi Richard, so glad you enjoyed your stay at Pain Relief..... it really is an excellent choice!
Thanks for spending some time with us in the OBX, we hope to see you again in 2020!

Sincerely,
Shoreline OBX

Rated 5 out of 5 stars

Shoreline OBX Rentals were extremely efficient

Shoreline OBX Rentals were extremely helpful when we booked our vacation. We used them in the off season but any problems with our rental were addressed immediately. They were courteous and friendly. I would use them again without hesitation.

10 December 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Hi Shelley,

Thanks so much for taking a few minutes to leave a review! We enjoyed having you as a guest and look forward to seeing you again soon!

Sincerely,
Shoreline OBX

Rated 5 out of 5 stars

Great place

Great place. The house is neat and clean. Perfect for 2 families with kids. We traveled with a 3 y.o, and we found plenty of toys/puzzles for him in the kid’s room. Even though it wasn’t a swimming season, we enjoyed sunrises and sunsets on the beach, fishing, the views. And the hot tub. Will definitely be returning.

22 November 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Iryna: We are happy to hear you enjoyed your stay at KH-4. This home truly has Million $ Views. Please stay with Shoreline OBX again soon.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

Our house was very nice and well…

Our house was very nice and well equipped. The washer and dryer were very big and convenient because there was such a big group of us. Everything was clean and orderly. It was a great experience!

11 November 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Ann: Thank you for such a nice review and I'm glad you enjoyed your stay at the beach. Hope to see you back soon.

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

we were so happy with Shoreline OBX

we were so happy with Shoreline OBX, we mistakenly made reservations with Home away. We have always used Shoreline OBX. They were so accommodating.. appreciate them.. the house was awesome

2 November 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Karen: What a nice complement. We appreciate our guest and look forward to building lasting friendships. Please come to see us again soon.

Sincerely,
Shoreline OBX

Rated 4 out of 5 stars

Folks at shoreline realty were very kind and helpful

Folks at shoreline realty were very kind and helpful. I would give them a 5 star rating but cannot due to the shape the house was in that we rented. I am not totally blaming them but do think the house should have been inspected alot more thouroughly. Other than the house dealing with them was nothing short of great.

30 October 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Richard: We are happy to have your honest feed back. This will give us an opportunity to improve for the 2020 season. We look forward to having you as our guest soon.

All the best from the beach,
Shoreline OBX

Rated 4 out of 5 stars

Very good rental company

Very good rental company. Housekeeping needs improvement. But overall satisfied

22 October 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Bryan: Thank you for taking time to post a review. We are always open to improvement and will work with our housekeeping team for the 2020 season.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

The Sands is located in a great part of Duck!

The Sands is located in a great location. The house is full of important things like a fenced in yard for the dog, a fenced in pool for the people and a elevator to get your stuff from the bottom floor to the top. Lots of supplies in the kitchen and the rooms are nicely laid out. The staff is helpful and attentive, We will be back!

15 October 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Joanne: We are so glad you enjoyed your stay in Duck! The town is very quaint and inviting. We are always happy to receive positive reviews on the homes layout and amenities. Hope to see you back soon.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

The Shoreline staff was fantastic

The Shoreline staff was fantastic and very helpful. We rented Anglers Inn, the house was clean, and well appointed. We definitely would rent from Shoreline again. Thank you to everyone at Shoreline.

15 October 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Kelli: We are glad you liked your stay at Anglers Inn and that the home was clean. We try our best to accommodate our guest. Please come back soon.

All the best from the beach,
Shoreline OBX

Rated 2 out of 5 stars

The so called ocean view was a cruel…

The so called ocean view was a cruel joke. You can barely see any ocean from the top deck and it is too far to see from any other level. That house was nice inside, the outside looked a mess,

15 October 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Judy: I'm sorry your were disappointed with the view's at Interlude. We have a feature on the floor plan where you can see the view's off the decks. Please call for your next stay. we are always happy to assist you in your search for a home.

All the best from the beach,
Shoreline OBX

Rated 1 out of 5 stars

House is in terrible disrepair....not…

House is in terrible disrepair....not due to realtor but owner neglect. This house is NOT up to the usual standards of Shoreline homes. Only good point was the view from 2 bedrooms...but that was compromised by cloudy double pane windows you couldn't see out of and no screen on 1 sliding door.

15 October 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Maria, we are sorry to hear you did not enjoy this home and we will be happy to help you select another one for next year. Always here and happy to assist.

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

This realty team is excellent!!

This realty team is excellent!!
This team has an great maintenance staff.
And the house we leased was gorgeous!!

15 October 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Dennis: It's so nice to know our hard work has paid off.... We work do our best to accommodate our guest and mange our homes. Please come back to soon.

All the best from the beach,
Shoreline OBX

Rated 1 out of 5 stars

Poor Customer Service

We used ShorelineOBX to rent a beach house in Corolla. We checked in about 2 weeks after the recent hurricane. Upon arrival we noticed we couldn't get the TV in the main room to turn on. Within 24 hours we noticed that none of the TV's in the unit work (the main TV was completed dead and other TV's worked but there was no cable). We also noticed we had no wifi. We're a family of 5 and while the kids missed the TV and cable, they made the most of it. I also needed to stay connected with work and couldn't do so due to no wifi. We contacted maintanence several times but all they could do was eventually replace the TV in the main room so we could at least watch DVD's. On account of these issues, we left our trip early (stayed 5 days out of 7). On the 5th day, there was still no wifi or cable. The owners gave us a lousy $200 credit for these issues. In my opinion, i would have preferred Shoreline made our calls and concerns more of a priority. They could have easily moved us to another unit by Day 2! Additionally, all of this could have been avoided if someone would have checked the unit prior to us checking in to ensure it was in working order. We certainly didn't get what we paid for and will not book through Shoreline again.

10 October 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Holly,

We are so sorry the after effects of Hurricane Dorian impacted your vacation. We were very responsive to any and all issues reported and hope you can understand how diligently all parties (owners, property managers, utility companies, etc.) worked together around the clock to restore anything affected. Your calls and emails were responded to promptly and we did everything within our power to help get your cable, internet, and WiFi restored as quickly as possible in addition to replacing the main TV. The internet outage was not limited to this particular house, other houses in that area were affected as well. This inconvenience was not intentional, it was an unfortunate act of nature. The owner graciously gave you a refund for things beyond anyone’s control.

We wish you the very best!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Our stay at cladach cottage was…

Our stay at cladach cottage was absolutely amazing. The shoreline obx staff were wonderful and very helpful . The house was beautiful and had everything we could ever need. We were VERY close to the ocean and could see the lighthouse from the kitchen window. There was more than enough room for all of us ( 8 adults and 5 small children) I would high recommend staying at the “cottage” and be prepared to be wowed!

10 October 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Susan: Thank you for such a nice review. We are so happy to know you were able make beautiful memories with your family and friends. Family vacation memories last a life time and truly are priceless. It's so nice to hear from a family who really gets the experience. Please come again.

All the best from the beach,
Shoreline OBX

Rated 4 out of 5 stars

Not responsive when I requested a…

Not responsive when I requested a refund for a propane refill and some pots I needed to buy because th rentals were ruined.

8 October 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Robert, Thank you for taking the time to leave a review about your recent vacation at this beautiful home! Again, if you will just send us the receipts for your purchases, we will happily reimburse you! Many thanks, we hope to see you again next year!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Leigh is awesome

Leigh is awesome! House is great! Will be returning for years to come!definately reccomend! Thanks for great vacation! Tim Amy Mario and gabby Sept 2019 wk 15th /22nd

3 October 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Amy: Thank you for taking the time to post such a nice review. We are so happy to know you were able to make memories with your family and look forward to having you stay with Shoreline again. I'll let Leigh know her customer service was appreciated.

All the best from the beach,
Shoreline OBX

Rated 3 out of 5 stars

Would not recommend

We stayed at one of ShorelineOBXs' pet friendly rental properties in September. Upon arrival, the house was in poor condition. There were pee stains all over the carpets (which smelled badly), the mattress protectors had brown stains, the mattress itself had a giant pee spot on it that any cleaning company would see, the shower curtains were covered in mold, the mats in the bathroom were literally stuck to the bathroom floor from grim, and a toilet was broken. Additionally, we selected this property due to the number of things to do- fusball, air hockey, a pool table, ski ball, darts etc as we were traveling with kids that would not be able to be at the beach all day. The fusball table, air hockey table, dart board, and pool cues were all broken. Although none of the damage at our house was hurricane related, I do want to mention that a hurricane had just come through literally days before our arrival, and there were houses (besides ours) that sustained considerable damage. The rental company quickly sent out their cleaning manager (who said the state of the house was unacceptable), a carpet cleaning crew, and the maintenance team to fix some of the issues. While this was greatly appreciated, it made us wonder why the cleaning crew hadn't taken care of this before, and why the carpets were left in such a bad state. The condition did not arise from the previous renter who maybe had to leave quickly due to the evacuation, but had clearly been there for a long time. Additionally, when we go on vacation, we do not want to spend time on the phone trying to get all these different people to come out. I would not stay with Shoreline again. I would probably have left two stars, but giving three because the staff at Shoreline were very responsive.

3 October 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Alyssa, thanks for taking the time to leave a review. Please know we strive to make every vacation a great one and try to handle any issues that arise promptly. With the hurricane and evacuation we had limited staff and time to do our normal routine in addition to any extended services such as carpet cleaning prior to check ins on that week. We apologize, and would love to host you again under normal conditions that make for a better experience.

Sincerely,
ShorelineOBX

Rated 2 out of 5 stars

The outdoor spaces were filthy

The outdoor spaces were filthy. Over flowing garbage in the outdoor kitchen space. Garbage and debris all over the pool deck and out door patio. Piles of roof shingles all over the patio area. the outdoor fridge did not work and had moldy, spoiled food in it. I shouldn't have to come to a vacation house and clean it up before I can start enjoying it. Not acceptable.

2 October 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

We apologize Deb. You arrived the week after Hurricane Dorian hit the OBX. We did our best to clean up as quickly as possible when the evacuation restrictions were lifted.

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Great house close walk to the beach

Great house. Had everything you need for cooking (slow cooker, utensils and dishes). Everything was clearly labeled. Rooms were nice and clean. Elevator was helpful to bring stuff from the first floor upstairs. Easy quick walk to the beach. Even had pool toys and beach toys and chairs.

Only issue I had was we were allowed to check in early which was great so we could put our son down for a nap. The property site sent some people to check on the cleaners progress and they just came into the house unannounced and went through every room opening and banging drawers and closets. It woke up my son. I only knew they were with the company by their shirts since they didn’t introduce themselves. Sort of weird.

2 October 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Michelle: We are so glad you enjoyed your stay. Please visit with us again soon.

All the best from the beach,
Shoreline OBX

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