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Shred-it Reviews 

2,017
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff who provide prompt support and guide them smoothly through the entire document collection process. People note that company representatives are extremely polite, efficient, and always ready to quickly resolve scheduling queries with total ease. Some reviewers were not happy with the communication regarding collection dates and experienced frustrating delays when trying to arrange services. A few customers mentioned having to chase the support team multiple times or faced difficulties when trying to get timely status updates. Others felt that management lacked flexibility when handling specific account issues.

What people talk about most

Service

People report positive experiences with service, highlighting efficient collections and helpful staff... See more

Staff

Consumers find staff to be positive, helpful, and professional across various interactions. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

Response time

Reviewers express high satisfaction regarding the prompt response times and efficient handling of their... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that support agents and representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a huge amount of shredding to be done and Adam was very helpful and accomodated our specific requests. We have also booked subsequent collections and will use again They are able to shred docu... See more

Company replied

Rated 5 out of 5 stars

What made by experience excellent was David's response to my request. Having had Shreddit fail miserably to do a scheduled pick up on 26th January between 08.00 and 12.00 noon, it had been reschedule... See more

Company replied

Rated 5 out of 5 stars

Only needing a small one off disposal, I telephoned for a quick chat. The lovely lady I spoke to, talked me through my options after finding out my needs. She then sent me big bags in the post to use... See more

Company replied

Rated 5 out of 5 stars

Rang ahead of a prior collection that was due, regarding the amount of collections bags we had & needing more. Explained the situation to Louise Preston & she was extremely helpful. She checked with... See more

Company replied


Company details

  1. Shredding Service
  2. Business-to-Business service

About Shred-it

Written by the company

About Shred-it

Shred-it helps organisations maintain the security and integrity of private and confidential information through document shredding and recycling, hard drive destruction and workplace privacy policies. As one of the largest document destruction providers in the world, Shred-it is working to shape a healthier and safer world for everyone, everywhere, every day through safe, responsible and sustainable services and products.

Why Shred-it

35+ Years of Experience
450K+ Locations Serviced Worldwide
20+ Years i-SIGMA Certified
One-time shredding services Regular shredding services HDD & e-Media destruction Free security survey Sustainable services Contact us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,017)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A good web page

A good web page. Van arrived on time on the correct date. Polite drivers. Reassuring disposal and shredding.

5 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning John,
Thank you for your feedback.
Kind regards
David

Rated 5 out of 5 stars

I needed a few boxes collected for…

I needed a few boxes collected for secure shredding, and their team arrived right on time, handled everything professionally, and were friendly throughout. It was quick, efficient, and completely hassle-free.

29 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Sugam,
Thank you for your feedback. Its great to hear you've had such a positive experience with your recent shred.
Kind Regards
David

Rated 5 out of 5 stars

Highly Recommend

From the initial telephone enquiry to collection of waste I found Shred It helpful, informative and professional. John B was incredibly patient and friendly as I kept changing our requirements, He got the balance of chasing/reminding me absolutely spot on. I work p/t for a small charity so my work hrs can be a bit ad hoc !!
I also found their pricing very competitive

21 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your feedback. I will ensure this positive feedback is passed over to John's manager.
Kind Regards
David

Rated 5 out of 5 stars

Great service all round

Great service all round. Collection driver was a gentleman

3 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your feedback. Its good to hear you had a good service throughout.
Kind Regards
David

Rated 5 out of 5 stars

Great service

Great service, commuincation was smooth all the way through the process. Steve was a gent and couldn't have been friendlier. All round spot on!

9 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Simon,
Thank you for your feedback. I have passed this feedback on to Steve. Its great to hear you had an overall positive experience.
Kind Regards
David

Rated 5 out of 5 stars

Excellent service

Excellent service from initial enquiry to, document collection, to Certificate of secure destruction.

29 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your feedback, its great to hear you had such a positive experience.
Kind Regards
David

Rated 5 out of 5 stars

They came, they saw, they conquered

They came, they saw, they conquered. They delivered all that they said they would. Their operative was a nice guy, who serviced with a smile.

2 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Lee,
Thank you for your feedback.
Its great to hear you had such a positive experience with your recent service.
Kind Regards
David

Rated 5 out of 5 stars

Steve Broderick was such a lovely, professional person

Steve Broderick was such a lovely person who could not do enough to help me with my queries / issues that I had. He was extremely professional and just an all round nice person and a credit to shred it (sorry - didn't mean for that to sound corny!)

5 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Michelle,
Thank you for your feedback. It's great to hear Steve was so helpful with your query, I will ensure he receives the feedback.
Kind Regards
David

Rated 5 out of 5 stars

Excellent Customer Support from Ellie

I had a great experience. Our previous collection had been missed, but Ellie was incredibly helpful in resolving the issue. She went above and beyond to make sure everything was sorted. I’m very grateful for her assistance. Thank you.

30 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your feedback. I will ensure Ellie receives your feedback.
Kind Regards
David

Rated 5 out of 5 stars

Office Containers Std

Haven't been with Shred-It for very long but service good so far.

4 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Lynne,
Thank you for your feedback, great to hear you've had a positive experience so far.
Kind Regards
David

Rated 5 out of 5 stars

Helpful & Efficient

From initially going through the Sales Team and dealing with Tim, negotiating a price and arranging collection of my documents for disposal, the process was extremely smooth. The driver on the day was prompt and helpful as the location of all the boxes had to be accessed at the end of a long alleyway.

12 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Michele,
Thank you very much for your feedback. Great to hear your collection went smoothly. I will ensure both Tim and Nicholas (driver) receive your feedback.
Kind Regards
Angela.

Rated 5 out of 5 stars

An easy process from start to finish

An easy process from start to finish. Every question I had for the team was answered promptly and clearly. We have been using Shred It for a number of years, and will continue to do so.

27 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Ian,
Thank you for your feedback. Its great to hear your experience has always been a positive one and your custom is appreciated.
Kind Regards
David

Rated 5 out of 5 stars

Good service

Good, efficient service, hassle free, left the bags out for collection and they did the rest.

6 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Anthony,
Thank you for your feedback. It's great to hear you had such an efficient service with us.
Kind Regards
David

Rated 5 out of 5 stars

Prompt and friendly service

Prompt and friendly service. I loved having emails and telephone contact with one named real person! The two men who came to collect the documents were punctual, friendly and quick.

12 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Barbara,
Thank you for your feedback. It's great to hear you such a positive experience with your recent service.
Kind Regards
David

Rated 5 out of 5 stars

Efficient

Efficient, friendly service. The guy who came to collect was helpful, cheerful (very important!) and polite.

21 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Barney,
Thank you for your feedback. I have passed this onto the driver's manager - it's good to hear he provided such a good service on the day.
Kind Regards
David

Rated 5 out of 5 stars

easy to deal with

easy to deal with, quick collection dates available. Destruction certificate emailed the day after collection. Communication was very good. Collection staff were friendly and polite. Would definitely recommend.

30 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Nicky,
Thank you for your feedback. It's great to hear you such a positive experience.
Kind Regards
David

Rated 5 out of 5 stars

Great service

Great service, no fuss, no hidden fees.

14 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you for the positive feedback Alex. Great to hear you had a good experience.
Kind Regards
David

Rated 5 out of 5 stars

What made my experience excellent was…David's attitude and actions.

What made by experience excellent was David's response to my request. Having had Shreddit fail miserably to do a scheduled pick up on 26th January between 08.00 and 12.00 noon, it had been rescheduled for Monday 2nd Feb between 09.00 and 17.00 but I hadn't had confirmation. David sorted that, confirmed it was happening and suggested I call after 8.30 on Monday to get a more accurate ETA. Excellent work by him.

30 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your feedback.
I will ensure your feedback is passed onto the agent who dealt with your query.
Kind Regards
David

Rated 5 out of 5 stars

Great Communication & Easy to Use

Very happy with the service we received. I made the enquiry on the website and within around 10 minutes had a phone call requesting more details. The bags were then dispatched quickly and picked up with ease by the driver.

16 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you for the positive feedback. Great to hear you had a good experience.
Kind Regards
David

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