The whole process was amazing! The first rep was patient and understanding with brilliant advice and guidance once he'd assessed our needs for our daughter’s large bedroom window. We chose medium size... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great local company Kept up to date with delivery and installation Wished we had shutters done years ago They have made such a difference to temperature in all three rooms Simple to adjust louv... See more
Company replied
Both the initial visit and the subsequent survey were conducted by helpful and efficient individuals. The installation took place 16 weeks later as planned , and the fitter was professional and effici... See more
Company replied
Fantastic company with a great ethos. Excellent advice on Shutter types and lovely people. Lots of communication from day one and perfect time keeping. Final fitting was timely and with a lovely you... See more
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Company details
Written by the company
ShuttersUp is a leading UK specialist in premium window shutters, built on 20 years of experience delivering exceptional craftsmanship and service. Founded by Ross and Ashley, the business was created with a clear vision: to become the UK's most loved service. Providing exceptional products and service that surprise and delight our customers. Our industry-leading 15-year warranty, offers long-term peace of mind and confidence in the quality of our shutters and workmanship. Every product we supply is made from premium materials and precisely fitted to enhance both the style and functionality of each home. The ShuttersUp team are highly trained and share the strong service ethic and commitment to going above and beyond for customers. From initial consultation through to installation and aftercare, every detail is handled with care and professionalism. Our dedication to excellence is consistently recognised through outstanding customer reviews, highlighting our reliability, attention to detail, and friendly approach. At ShuttersUp, quality, integrity, and customer satisfaction are at the heart of everything we do — making us the trusted choice for homeowners who want premium shutters installed by experts who truly care.
Contact info
12 Red Lodge Road, BR4 0EL, West Wickham, United Kingdom
- 020 8776 1484
- customerservices@shuttersup.co.uk
- www.shuttersup.co.uk
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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We love our shutters and the fitter was…
We love our shutters and the fitter was so lovely. We will definitely be recommending this company.
1 April 2026
Unprompted review
Reply from ShuttersUp
Hi Ruth,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you love your new shutters and that the installation experience was such a positive one. We'll be sure to pass your lovely feedback on to the fitter as well. Thank you so much for your kind review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent Customer Service
ShuttersUp was recommended by my friend and we have been very happy with the level of service and overall product. All of the staff I dealt with were excellent and Vinnie who installed our shutters was brilliant. He was prompt, friendly, calm, professional and efficient. Really impressed. I would definitely recommend.
15 April 2026
Unprompted review
Reply from ShuttersUp
Hi Alexandra,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that you were happy with both the service and the finished shutters, and that your friend’s recommendation led you to us. It’s great to know that everyone you dealt with made a positive impression.
We’ll be sure to pass your kind words on to Vinnie, he’ll be really pleased to hear your feedback about his professionalism and care during installation.
Thank you so much for your lovely review.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
From start to finish the service was…
From start to finish the service was thoughtful, carefully considered and helpful. The appointment booking we had to move a number of times due to building works, the company accommodated us each time. The shutters are now in place and look beautiful. The gents who came to install them were meticulous, tidy and considerate. Thank you
15 April 2026
Unprompted review
Reply from ShuttersUp
Hi Anon,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you had such a positive experience from start to finish. We understand that building works can sometimes create unexpected challenges, so we're pleased we could accommodate the changes to your appointment and make the process as smooth as possible.
It's fantastic to hear that you're happy with your beautiful new shutters and that our installation team impressed you with their care, attention to detail, and professionalism.
Thank you for your wonderful review.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
ShuttersUp installation caused damage to our bay window
We have unfortunately had a very negative experience with shutters up. The shutters themselves are fine. The installation, however, caused damage to our bay window - the central pane now has condensation trapped between the double glazing, which was completely clear before Shutters Up visited.
When we raised this, it took two weeks to get a technician out. He was rude, took no responsibility, and tried to tell us that a broken seal on double glazing is actually beneficial because it "allows air to flow." That is simply untrue. Double-glazed units are hermetically sealed by design, and a broken seal is a defect, not a feature.
We're now left with a fogged window pane and a company unwilling to stand behind the quality of their installation work. I would not recommend Shutters Up based on this experience.
**update in response to the customer service reply below**
I appreciate the polite tone, but the position remains the same. Shutters Up accept no responsibility. The argument that the side-fix method means the installation “cannot affect” the sealed unit is an oversimplification. Drilling into the surrounding structure creates vibration and stress that can compromise an adjacent sealed unit without any direct contact with the glass. This is well understood in the glazing industry.
I’d also like to note, for anyone reading this, that the explanation your engineer Craig has now provided in writing is significantly different from what he told me in person, when he stated that a broken seal would be a good thing because it “allows air to flow through.” That is not a technical point that was poorly communicated it is simply incorrect.
The glass was clear before installation and misted afterwards. I have an independent glazier assessing the unit this week and will update this review with their findings.
22 April 2026
Unprompted review
Reply from ShuttersUp
Dear Sarah,
Thank you for taking the time to share your feedback with us.
I’m really pleased to hear that you’re happy with the quality of your shutters, but I’m genuinely sorry that the experience following installation has been frustrating for you. I completely understand how concerning it must be to notice misting after making an investment in your home.
Having carefully reviewed your installation and our engineer’s findings, I’d like to offer some reassurance. Your shutters were fitted within the structural recess using a side-fix method, meaning they are secured to the surrounding structure and do not come into contact with the window frame or glass itself. Because of this, the installation cannot affect the sealed unit of the glass.
The misting you’ve described is typically caused by a failure within the glazing unit itself (often referred to as a “blown” unit), which can unfortunately occur over time independently of any external works. I appreciate this isn’t the outcome you were hoping for, but I do want to be clear and transparent about what our installation can and cannot influence.
I was also very sorry to hear your comments regarding our service engineer. This is not the experience we want any customer to have. We have addressed this internally, and while the engineer was attempting to explain a technical point, it’s clear this wasn’t communicated in the most helpful or reassuring way—so I do apologise for that.
I’ve sent you a detailed report separately following the senior engineer’s visit, which I hope helps to clearly explain everything. If it would be helpful, I’d be more than happy to talk this through with you directly and answer any questions.
Thank you again for bringing this to our attention. I’m sorry again for the frustration caused, and we’re here to support you however we can moving forward.
Best wishes
Paige Hammer
Customer Services Manager
So pleased with Shutters
I’m so late in writing a review, our shutters were fitted in November & i’m so pleased with them, they look good, easy to clean & maintain, from start to completion we highly recommend this company.
26 November 2025
Unprompted review
Reply from ShuttersUp
Hi Tina,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you're still so pleased with your shutters several months after installation. It's great to know that you're enjoying both their appearance and how easy they are to clean and maintain.
Thank you for your recommendation and thank you so much for taking the time to leave a review, even a little later on!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
I am very pleased with the new shutters
I am very pleased with the new shutters. They look better than initially imagined. They have been installed very neatly, and we have had no problems using them.
15 April 2026
Unprompted review
Reply from ShuttersUp
Hi Alexandra,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you're so pleased with your new shutters and that they exceeded your expectations. It's wonderful to know that the installation was completed neatly and that everything is working perfectly for you. Thank you for your kind review.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent .
Great service . Great guy not at all pushy when he came to give me the price quote . The installation guy did a great job . Very friendly customer service team . On tiny issue is I’d liked them to have had more communication with me re when my shutters would be ready for delivery and installation . However great service all round .
14 April 2026
Unprompted review
Reply from ShuttersUp
Hi Ian,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you were happy with the service you received, from the initial quotation through to the installation. It's great to know that our team made you feel comfortable and well looked after throughout the process.
We also appreciate your feedback regarding communication while waiting for your shutters to be ready. Customer feedback is invaluable, and we'll use your comments to help improve our service and keep customers better informed during this stage of their journey.
Thank you again for your kind words and recommendation.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Absolutely thrilled from start to…
Absolutely thrilled from start to finish with Shutters Up, they were the best quote and the best communication! The whole team did a great job and the results are perfect!
30 March 2026
Unprompted review
Reply from ShuttersUp
Hi Min,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you were thrilled with both our service and your new shutters. Providing great communication and excellent value is something we pride ourselves on, so it's wonderful to know that this stood out during your experience.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Thank you ShuttersUp, thank you Bradley!!
As everyone else I have been shopping around before making my mind up based on materials, company reviews and service and my goodness, I have no words to describe how wonderful these shutters look!! I waited a bit to have them installed but oh my my, was it worth the wait!!
Really smooth from start to finish! Thank you Lance for recommending the right style for my house and for being transparent with prices and services.
3 big windows and a medium fitted over two levels in about 4hrs. Bradley, the installation specialist, has done a fantastic job, polite, professional and ready to answer every question you have! They look stunning!! Even my old tatty kitchen looks good with this shutters!! Happy days!
Bradley came half an hour early and everything got cleared at the end of the day!
Please do trust this company!
They are amazing and they keep you in the loop every step of the way...
From a very very happy customer!!! :-)
13 April 2026
Unprompted review
Reply from ShuttersUp
Hi Elly,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you're so pleased with your new shutters and that the entire experience, from your initial consultation with Lance through to installation with Bradley, was a positive one. We'll be sure to pass on your kind words to them both.
It's great to know that you felt informed and supported throughout the process and that the finished result has transformed your home. We take great pride in providing excellent service from start to finish, so your feedback means a lot to us. Thank you so much for your wonderful review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Update to Previous Review: Issue Now Being Addressed
Following my previous review, I would like to provide an update regarding my experience with ShuttersUp.
After raising my concerns, the company responded and has now taken steps to address the issue. I appreciate that they have arranged an appointment and provided clearer communication on the next steps.
I am impressed by their willingness to take the matter seriously and work towards a resolution. This has been a noticeable improvement compared to my earlier experience.
While the initial delay and lack of updates were disappointing, it is reassuring to see a more responsive approach.
Based on this progress, I have updated my rating to 4 stars to reflect the improvement, and I hope the service will continue to meet expectations going forward.
Best regards,
Mavis
••••••••••••••••••••••••
I am writing to share my experience with ShuttersUp warranty service, which has been both frustrating and concerning.
In August 2025, we reported a fault with one of the locks that secures the shutter to the ground. An engineer attended and confirmed that a replacement part was required, with an estimated lead time of approximately 8 weeks.
Since then, the process has been significantly delayed:
• There has been no proactive communication; I have had to repeatedly chase for updates.
• In December, upon following up, I was informed that the manufacturer had failed to dispatch the part, meaning a further 8-week wait.
• Since then, updates have remained vague, with assurances that we would be “kept informed”, which has not been the case.
It has now been approximately 12 weeks since December, and we still have no confirmed timeline for when the part will arrive or when the repair will be completed.
This level of delay, combined with the lack of clear communication and follow-up, is very disappointing and concerning, particularly for a warranty-related issue.
I would reasonably expect:
• Proactive and timely updates
• Clear and reliable timelines
• Proper follow-up with suppliers
At this stage, I would appreciate a clear resolution and a confirmed timeframe for completing the repair.
I hope this feedback will be taken seriously and lead to improvements in after-sales support.
1 April 2026
Unprompted review
Reply from ShuttersUp
Hi Mavis,
Thank you for taking the time to update your review.
We sincerely appreciate the opportunity to address your concerns and are pleased that our recent communication and actions have demonstrated our commitment to resolving the matter. While we regret the initial delays and lack of updates that led to your disappointment, we're glad we have been able to restore some confidence through a more responsive approach.
Thank you for recognising our efforts and for updating your rating. Your feedback has been invaluable in helping us improve, and we remain committed to ensuring the remainder of your experience meets the high standards we strive to deliver.
If there is anything further we can assist with, please don't hesitate to get in touch.
Kind regards,
The ShuttersUp Team
We love our new Shutters!
We recently had shutters installed by ShuttersUp and couldn’t be happier with the whole experience. From start to finish the service was excellent and very professional.
A special thank you to Lance, the sales specialist, who was incredibly knowledgeable, patient, and helpful throughout the process. He took the time to explain all the options clearly and helped us choose the perfect shutters for our home without any pressure.
Also a big thank you to Albanit, the installer, who did a fantastic job. His workmanship was outstanding, the installation was precise and tidy, and he made sure everything was perfectly fitted before leaving. You can really tell he takes pride in his work.
The shutters look amazing and have completely transformed the upstairs rooms. We would highly recommend ShuttersUp to anyone looking for high-quality shutters and great customer service.
16 March 2026
Unprompted review
Reply from ShuttersUp
Hi Ferran,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you were so pleased with your experience from start to finish. It's wonderful to know that Lance's knowledge and guidance helped you find the perfect shutters for your home, and that Albanit's craftsmanship and attention to detail made the installation process such a positive one.
We'll be sure to pass on your kind words to both Lance and Albanit. Thank you for your recommendation, we're thrilled to hear your new shutters have transformed your upstairs rooms!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
From start to finish
From start to finish, the experience was fantastic. I never felt pressured into making a purchase, and everything was handled with complete transparency and honesty, which I really appreciated. The shutters were installed today and they have completely transformed the room — they look amazing. Daniel, the installer, was brilliant: professional, friendly, and clearly passionate about his work. It made the whole process even more enjoyable. I’ve already recommended ShuttersUp to family and friends and wouldn’t hesitate to do so again!
11 March 2026
Unprompted review
Reply from ShuttersUp
Hi James,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you had a fantastic experience from start to finish and that you appreciated our transparent, no pressure approach. It's great to know your new shutters have transformed the room and that you're so pleased with the result.
We'll be sure to pass your kind words on to Daniel, who will be thrilled to hear your feedback. Thank you for your recommendations, we truly appreciate your support!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Reply from ShuttersUp
Hi Sam,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear you received great service and appreciate you taking the time to share your feedback.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Wonderful experience, highly recommend
Great experience from the very beginning, not your typical hard sales approach. The first person listened to what we wanted, gave good suggestions that maximised the value whilst still providing exactly what we wanted. The person who came to fit the blinds was friendly, respectful and did what he needed too without any fuss, bother or inconvenience, quickly and expertly. The whole experience was so positive and we are so pleased with the finished results. Thank you so much for a wonderful experience and would highly recommend to anyone thinking of getting something similar. The warranty that followed proactively after also provided confidence. Thank you again 👍👍
18 February 2026
Unprompted review
Reply from ShuttersUp
Hi Hayley,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you enjoyed the entire experience, from the initial consultation through to installation. It's great to know our team took the time to understand exactly what you wanted and that the fitting process was smooth, professional, and hassle-free.
We're thrilled that you're so pleased with the finished result, and we're glad our warranty process has given you additional peace of mind. Thank you for your recommendation and thank you so much for your fantastic review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent service - from start to finish!
Our entire experience with the ShuttersUp team - from initial quote to final installation - has been an absolute pleasure.
Bradley, who did our installation, was brilliant: he arrived early, was as neat as a pin, and was incredibly professional throughout - it goes without saying but we are elated with the final product!
4 March 2026
Unprompted review
Reply from ShuttersUp
Hi Robbie,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you had such a positive experience with the ShuttersUp team from start to finish. It's fantastic to know that Bradley's professionalism, punctuality, and attention to detail made such a great impression. We take great pride in delivering both exceptional service and outstanding results, so we're thrilled that you're elated with your new shutters.
We'll be sure to pass your kind words on to Bradley. Thank you again for choosing ShuttersUp and for taking the time to share your experience.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Shutters up Don’t look anywhere else!
An exceptionally friendly company to deal with from the salesman, the friendly office staff and the surveying and fitting team. The salesman , Robert, came with a complete set of samples which were very helpful in helping us to decide what we wanted and at the right price. The process from then involved accurate measurements by the friendly surveyor , Tom, and the subsequent fitting a few months later by another friendly face, Tom 2, who had all the shutters fitted in a day, no mess no fuss no problems. I would recommend them to anyone considering shutters.
5 March 2026
Unprompted review
Reply from ShuttersUp
Hi Linda,
Thank you for choosing ShuttersUp to install your shutters!
It's great to know that Robert’s visit with the full range of samples helped you feel confident in your choice, and that both Tom and “Tom 2” made the surveying and installation smooth, efficient, and hassle-free. We’ll be sure to pass along your kind words to the whole team, they’ll really appreciate it.
Your recommendation means a great deal to us. Thank you for such a detailed and thoughtful review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Very good very fast very nice people
27 February 2026
Unprompted review
Reply from ShuttersUp
Hi Christine,
Thank you for choosing ShuttersUp to install your shutters!
We're really glad you had a great experience with our team. Your support means a lot to us! Thank you so much for your kind words!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
A smooth journey from our initial…
A smooth journey from our initial consultation through to installation. Helpful and professional staff and we were always kept informed on delivery and installation dates. Our fitter was very helpful and tidied everything away at the end of the day. Would highly recommend this company.
27 February 2026
Unprompted review
Reply from ShuttersUp
Hi Jane,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that you had a smooth experience from your initial consultation through to installation.
It’s great to know our team kept you well informed throughout and that your fitter’s helpful approach and attention to tidiness made a positive impression.
We truly appreciate your recommendation, Thank you for your lovely review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent service.
Excellent service received from ShuttersUp from initial enquiry, quote, survey and the final installation by Warren and Oliver who were very efficient, clean and tidy with great work ethics and we would recommend ShuttersUp without hesitation, thanks to all at ShuttersUp.
20 February 2026
Unprompted review
Reply from ShuttersUp
Hi Terry,
Thank you for choosing ShuttersUp to install your shutters!
We’re so pleased to hear that you had an excellent experience from your initial enquiry right through to installation.
Warren and Oliver will be delighted to know their efficiency and attention to cleanliness made a positive impression. We always take pride in our work, so it’s fantastic to hear that reflected in your feedback.
Thank you for your recommendation, it really means a lot to the whole team!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great service and perfect shutters
Great service, shutters are perfect and are of excellent quality.We were advised very well on our choice of shutters.All staff extremely efficient,helpful and friendly.
19 February 2026
Unprompted review
Reply from ShuttersUp
Hi Mrs Coulter,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that you’re so pleased with the quality of your shutters and the overall service you received.
It’s great to know our team were able to guide you in choosing the right shutters and that you found everyone efficient, helpful, and friendly, that’s exactly what we aim for.
Thank you for your kind review! We really appreciate your support!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
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