On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
Company details
- Transportation service
- Airport shuttle service
- Bus and coach company
- International Airport
- Minibus taxi service
- Taxi service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
nice driver
2 May 2026
Excellent On time for both arrivals and pick up
On time for both arrivals and pick up. Excellent driving and very helpful and polite. Thank you
5 May 2026
ShuttleDirect.com 5* company.
ShuttleDirect.com were excellent in the service they provided. We booked to go from Malaga Airport to Marbella with a return journey for ten female travellers. We gave them the flight details and they worked out when to collect them from the airport and the return journey from Marbella. The drivers met them handled the luggage for them and was very nice and helpful. The minibus was very clean, new and comfortable and spacious. 5 star service and value for money.
1 May 2026
Unprompted review
HOLIDAY TRANSPORT.
The driver was waiting for us at the airport with a name board displayed. He spoke good English as was polite and helpful. This was the same for return journey. Very impressed with drivers, punctuality, and clean vehicles which made our journey to and from the Hotel hassle free and pleasant.
24 April 2026
Shuttle direct
i have used this company a lot but the last trip was awful, the company changed the pick up place last minute and we turned up and they did not pick us up, and ended up paying £21.00 in taxi fee. Lucky we had money on us. I have contacted them and they were answering me at first and now no contact.
Absolute awful and will advise please think twice
24 April 2026
Unprompted review
Reply from Shuttle Direct
We’re really sorry to hear about your recent experience — that’s certainly not the level of service we aim to provide.
We understand how frustrating it must have been dealing with a last-minute pickup change and then not being collected, especially when it resulted in unexpected taxi costs.
We’d like to let you know that your complaint has been responded to. Please check your inbox (and your spam/junk folder just in case) for our reply, where we’ve addressed your concerns in detail.
If you have any further questions or need additional assistance, please don’t hesitate to get back in touch.via email. We truly appreciate your past loyalty and hope we can restore your confidence in our service.
Driver dropped me far away from hotel
Driver dropped me on main street in Los Alamos sending me in the completely opposite direction. It took me 25 minutes to find the hotel. Luckily it was early evening and I'm reasonably fit. If I had been elderly or in the dark it would have been a nightmare
1 May 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your feedback, and we are very sorry to hear about your negative experience.
We sincerely apologize for any inconvenience this may have caused. We take this matter seriously and would like to investigate it further to understand exactly what happened and how we can make things right.
Could you please contact us by email and include all relevant details about the incident? This will help us review your case more effectively and respond as quickly as possible.
We appreciate your help and the opportunity to improve our service.
Misleading pick up information
Driver and drive was very good, however, the information provided regarding the meeting point for the driver in Faro airport and the reality are completely different. Having waited for over 20 minutes at the meeting point as advised on the travel voucher and unable to see anyone holding a sign as also advised, myself and two other passengers called the head office. At that point we are advised that you are supposed to call them when you come through arrivals. Completely misleading and not what is stated anywhere on their website or travel voucher.
21 April 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the confusion you encountered regarding the meeting point at Faro Airport. We understand how frustrating it must have been to wait without clear guidance, especially after following the instructions provided on your travel voucher. The discrepancy between the written information and the actual procedure is not acceptable, and we sincerely apologize for the inconvenience this caused you and your fellow passengers.
We are pleased to hear that once the transfer took place, both the driver and the journey met your expectations. However, your feedback about the arrival process is extremely important to us. We will be reviewing the instructions provided on our vouchers and website to ensure they are accurate, clear, and consistent, so situations like this are avoided in the future.
Thank you again for bringing this to our attention. Your comments will directly help us improve our service.
Great company to book with
Great company to book with, had to make changes 3 times to the same area but different dates, it was due to the airline cancellations it was no problem from them and no extra cost either, the company they used for the transfer contacted us directly to let us know pick up time,as did shuttle direct ,so no missing pick up time,perfect transfer
28 April 2026
Always a 5 star booked 4 times with…
Always a 5 star booked 4 times with them now thank you 🙏
23 April 2026
Chania to Kalyves Crete - Return transfer Very straight forward from start to…
Very straight forward from start to finish. Easy to book, good communication. Chania airport to Kalyves hotel return. On return leg received phone call to tell us they were running 10 minutes late but confirmed they were on their way. No problems at all. Mini bus going from airport to hotel & coach returning back. All went smoothly. Good price too. Would recommend & use again.
21 April 2026
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