Sicilybycar Reviews 

There is no way they deserve one star but zero doesn't seem an option. If you get this car rental company via an aggregator site, for the sake of all that is good in the world, cancel and rebook. I read negative reviews sometimes and think maybe "some people are hard to please", or "some people love to complain" or "maybe it was a single unfortunate moment or staff member". This is not that. This place is truly world beating in the (occasionally competitive) sport of "terrible rental experiences". They hit it out of the park. You don't need details, but the BEST they did was send me out in a battered van (I had not booked a van) with 3 warning lights for a mechanical failure light + low tire pressure / flat + empty tank (at 11:45 with nearly every station closed). Why would I take that? Previously had been worse, from outright lies to broken seatbelts to "less seats than I have children". (Fwiw I had booked a tidy 5+2 seater to navigate family of 6 through the narrow streets of Malta).

This was by far the worst car rental experience we have ever had.
We suffered a financial loss of €2,500 due to what we consider dishonest and abusive practices.

We picked up the car around 1:00 AM. The vehicle inspection was done in a poorly lit parking lot, making it almost impossible to see anything clearly. Fortunately, we recorded a video at pickup.

When we returned the car, it was strategically placed under strong neon lights, with an employee using a handheld lamp just a few centimeters from the bodywork. They then claimed to see “damage” on the car — marks that only they could see.
Even when we recorded another video on the spot, nothing was visible.

For additional context, we have rented cars hundreds of times with rental companies all over the world, and this has never happened to us before.
Moreover, the car was professionally cleaned, both inside and outside, before being returned, which makes these claims even more difficult to understand.

With our flight departing in one hour and a €2,100 deposit already blocked, we were left with no real choice but to comply.

We deeply regret not having read the reviews beforehand.
My advice: if you have no other option, take a taxi — but do NOT rent from this company.

scam, scam scam

Good priced rental. Close to brand new car. Terrible service in particular with the organisation of paperwork and the negligence of the personel where they were more interesed in their facebook feed then sorting the paper work required half way through. A few marks on the bottom side under the front bump was made up into a meal with excess dent box ticking to which it rediculous. Be careful and look at the car properly before driving away.

Avoid. Scam. Charging you for every little scratch that car previously had

⭐ 1-Star Review — Avoid This Company at All Costs

Our experience with this rental company in Malta was absolutely unacceptable. We arrived on time to collect our car, only to be left waiting for nearly two hours, with no proper communication or assistance. When the office was finally closing, the staff suddenly claimed that our card was not working.

This was simply untrue — we tested the card immediately afterwards at a vending machine outside and it worked perfectly. We returned the next morning with our passport and full booking confirmation, yet they refused to release the car unless we paid additional charges that were never part of the original agreement.

Their behaviour was unprofessional, dismissive, and felt deliberately obstructive. Our entire evening and night were ruined — we ended up waiting until 3am to resolve something that should have been straightforward.

This company displayed very poor conduct, and the whole experience felt like a scam designed to extract extra money from tired travellers.
Avoid them completely.

Scam!!! I was charged over €1000 for an almost invisible scratch that was already on the car.

They billed me more than €1,000 for a tiny, barely noticeable mark that was already on the vehicle at pickup. When I tried to show them my photos, they refused to look or even talk about it. The whole situation feels like a scheme to overcharge renters. Make sure you record every detail before and after your rental. I would strongly advise avoiding this company.

I’m only giving 1 star because I can’t give 0

Before I say how terrible they were, I have to say they were right when they said no one reads Trustpilot, because if we did, we wouldn’t all be here!

Like everyone else giving reviews, we found when we returned an undamaged car, we were shown minute scuffs, told they were scratches and given a 1,250€ bill.

Even though I had full insurance so it would cost me nothing, I felt aggrieved that they were scamming me.

They accused me of being too old to see the alleged marks whilst holding two lights over what I believe to be watermarks after having the car valeted.

As I had to catch my plane and was insured anyway, I paid, saying I’m going to lodge a complaint and give them a terrible review on Trustpilot. They just laughed and said no one reads them!

I’m glad I paid the extra cover, if not I’d now be 1,250€ in the hole. To be fair, the car I had was new, but just about every car we saw, had dents and scratches.

Their cars are rubbish, unreliable and you will be hit for extras. So if you can’t find a car anywhere else, by all means go ahead, but get full insurance.

YOU HAVE BEEN WARNED!!

Never ever use them again ,
I was charge over 900£ for a scratch which you can’t even seen unless you come with the special light to check up, he pick up a light and went on that scratch straight away and also being racist with me saying “ how do you call this in your country”

scammers.scammers. scammers.scammers.

Scam , they make you pay with force for something you didnt do .dONT RENT

Scammers. Very rude staff. Charge 1000€ for invisible scratches that were already on the car. SCAM ALERT!!

I was charged over €1000 for an almost invisible scratch that was already on the car. The company refused to discuss or review my photos from pickup. It feels like a scam to take extra money from customers. Be very careful and document everything before and after renting. Definitely not recommended.

Scamers. They tax you for almost invisible scratches

Attention Scammer's !!!! , They charge people for scratches (that you didn't make, or also you can not see it) on car you rent !

Extremely rude staff and waiting time to pick up car is closecto 2 hours in off peak season. The car standards vary depending on what's available I have had a couple of decent cars but most were really bad. Don't settle for a junky car as it might not start! Lights on cars have some which are not working, tyre pressure is terrible not to mention the soiled seats. I have rented with them a number of times but the last few times have been a nightmare. Expect low service, low quality and low rental price or pay and go with a better company! Time is money and the office staff and not efficient at all!! So definitely one to avoid.