Sideshow Reviews 

9,916
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and intricate detail of the products, which often arrive in pristine condition. Many people also commend the excellent customer service, highlighting helpful communication and efficient support. Reviewers appreciate the quick and secure delivery, with items arriving well-packaged and on time, making the overall ordering process smooth. However, some customers noted concerns about packaging, with items occasionally arriving with crushed or water-damaged boxes, sometimes due to a lack of double boxing. A few people also experienced delays in processing and shipping, or found minor product imperfections like paint smudges.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as amazing, incredible, and... See more

Quality

Customers had positive experiences with quality, frequently praising the immaculate condition, superior... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process, fast... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and kindness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently became a big fan of Grogu, and this was my first time ordering from Japan. I was a bit nervous about international shopping, but your communication and shipping were both very smooth. The b... See more

Rated 5 out of 5 stars

Sideshow has done a tremendous job with Matt Murdoch. Looks identical to Charlie Cox and the suit is superb. Nice touch adding the helm with a broken horn! I had ordered this when pre-order fi... See more

Rated 5 out of 5 stars

Sideshow always takes care of their customers and makes sure they are satisfied with the product they receive. This Darth Vader was great and in perfect condition. I have had previous issues with prod... See more

Rated 5 out of 5 stars

Hello, From my personal experience with the people over at Sideshow Collectibles, they have been understanding and kind with any questions I may have regarding how specific things work and more.... See more


Company details

  1. Collectibles Shop
  2. Comic book shop
  3. Figurine shop
  4. Gallery
  5. Model shop

Written by the company

Pop culture is our culture! Beautifully designed collectibles from movies & comics - something for every passionate Geek! Exclusive Hot Toys distributor. DC Comics, Star Wars, Marvel and more.

New Customers Save $25!

Written by the company

Visit https://side.show/trustpilot to claim your code!
New customers can score $25 OFF your in-stock purchase of $250 or more! Offer only while supplies last, and terms and conditions apply. Happy Collecting! Must visit the URL https://side.show/trustpilot to claim your code.

Satisfaction Guaranteed!

30 Day Return Policy

Our goal at Sideshow is to ensure that our collectors are 100% satisfied with every purchase. As such, all of our direct customers are covered by a 30 Day Exchange/Return window. This warranty starts the moment your purchase arrives on your doorstep.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10k reviews

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4.6

All reviews

(9,916)

3,204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After the long waiting period of delay…

After the long waiting period of delay after delay of the Chewbacca and C3PO combo, when the Chewie finally arrived at the warehouse, I can say that I received the figures in a very timely manner. I was very excited and pleased with the figures.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m always happy with Sideshow

I’ve purchased from Sideshow for many years and have always been happy with my purchases. Recently I had a pre order that I had an outdated card on file and got a notification from Sideshow and I was able to get that updated in plenty of time so I didn’t miss out and I do appreciate that.

3 July 2026
Rated 4 out of 5 stars

Shipped SO fast

Shipped SO fast! Unfortunately there were some small QC issues with my item (loose stitching) but I am not sure I want to go to the trouble of shipping it back. I got it on sale so I am decently happy with it overall.

3 July 2026
Rated 1 out of 5 stars

Last item I will purchase.

I have bought several items in the past but this may be my last. The shipping time was horrible. The item kept getting delayed. I purchase this well over a year ago and then when I go to pay for shipping there is. “Tariff” charge attached. I am no longer happy with this company and the price I paid is not worth it for the experience and quality that I received.

8 July 2026
Unprompted review
Sideshow logo

Reply from Sideshow

Hi Steven,

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience was disappointing. We understand how frustrating it is to wait longer than expected for an order, especially when there are changes along the way.

We always do our best to provide the most accurate arrival estimates available and to keep customers informed if timelines change. If additional fees, such as the tariff impact fee, become applicable, we will communicate those as soon as we receive that information.

If there's anything we can clarify about your order or if you have any questions, we'd be happy to help. Please feel free to reach out to us at support@sideshow.com or call us at 805-214-2100 (1-855-SIDESHOW toll-free).

Best regards,
The Sideshow Team

Rated 5 out of 5 stars

Smile on my face…

It’s always a delight to purchase from you all at sideshow keep up the great work and an outstanding service always puts a smile on my face when I receive something from you all thank you

8 May 2026
Rated 1 out of 5 stars

Squashed box

When I purchased my order I made sure that it will be double boxed. When my order arrived. It arrived squashed because the box wasn’t double boxed. This is the second time this happened. On top of that it took more than a week for my order to get processed for shipping too. I called to complain about my experience but for some reason the customer service representative phone line kept cutting in and out so really didn’t get any good service regarding my experience. Very bad experience.

2 July 2026
Sideshow logo

Reply from Sideshow

Hello Exio,

Thank you for taking the time to leave a review.

We're sorry to hear about your experience with your order and with our team. We'd really appreciate the chance to learn more about what happened and see how we can make things right.

Please keep an eye on your inbox. We'll be reaching out to you shortly to assist further. In the meantime, if you have any questions or there's anything else you'd like to share, feel free to contact us anytime at support@sideshow.com.

Best regards,
The Sideshow Team

Rated 1 out of 5 stars

Paint is wrong

The figure arrived, but the paint on the face was not the correct shade for Clint Eastwood. It is way too dark. This was my first purchase from Sideshow. I had planned on ordering more of the Eastwood figures, but I won't be buying any more from Sideshow.

2 July 2026
Sideshow logo

Reply from Sideshow

Hello Ricky,

Thank you for taking the time to share your review.

We're sorry to hear that you weren't satisfied with your Clint Eastwood figure. Your order is covered by our 30-day warranty, and our Product Support team would be happy to assist with any concerns or questions you may have.

Please don't hesitate to contact us at support@sideshow.com or 805-214-2100 (1-855-SIDESHOW toll-free), and we'll be glad to help.

Best regards,
The Sideshow Team

Rated 5 out of 5 stars

Great customer service

Great customer service! Wonderful interaction, and lots of help. Delivery was fast and easy, and the product itself is at the honest standards I've ever seen!

1 July 2026
Rated 4 out of 5 stars

ESB: Chewbacca with Disassembled C-3PO

I ordered my Chewbacca with Disassembled C-3PO back in November 2024 and finally received it. While the long wait was my only complaint, it was absolutely worth it.

This figure is incredible and has quickly become one of my favorite display pieces in my office. The level of detail and realism is outstanding every time I look at it, I'm impressed. As a lifelong Star Wars fan, it instantly takes me back to my childhood and brings back so many great memories.

If you're considering adding this piece to your collection, I highly recommend it. It's a fantastic collectible that's well worth displaying.

1 July 2026
Rated 1 out of 5 stars

It took waaaaaay to long to arrive

It took waaaaaay to long to arrive. Pretty ridiculous.

1 July 2026
Sideshow logo

Reply from Sideshow

Hello,

Thank you for your review.

We understand that delays can be frustrating, and we're sorry your order did not arrive when expected. We do our best to provide the most accurate arrival estimates and to notify customers of any changes.

If you have any questions about your order or arrival estimates, please let us know at support@sideshow.com or 805-214-2100 (1-855-SIDESHOW Toll-Free).

Best regards,
The Sideshow Team

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