Sierratradingpost Reviews 

I would give less stars if possible. I ordered two pairs of shoes (E38170891) and returned them. I paid the $7 return shipping out of my refund….which never came. I have made no less than 6 phone calls and 4 chat sessions. No one is able to help, and they all tell me something different. I’ve been told I’ll receive a check. I’ve been told my card was issued a credit. I’ve been told a physical gift card has been mailed…..only nothing ever arrives. The return was received on Nov 4th. It is now November 28th and I just finished another useless chat session. This company is absolute trash.

Says free shipping but if you return them they charge you for return shipping and for shipping. Big scam to keep your money lady on the phone was rude and just told me that's how they do it. The fit of the boot was horrible one fit other one I couldn't get on. Don't order from them.

It's impossible to make a return! The order doesn't show up on my account. Their chat feature doesn't work. Searching with order number and phone number just takes me back to sign in and then of course my order doesn't show up! I emailed them 2 days ago but no response. I called but they operate on hours I'm at work 7am to 4pm. Even if I ever get to return my stuff this has annoyed me to the point I don't ever want to buy from them again.

I don’t know what happened to this company. They were my favorite company to do business with several years ago but I’ll never do business with them again. The order I placed 6 days ago hasn’t yet been shipped. When I tried logging into my account to check the status, I couldn’t. Apparently the site was tied up because they were posting new merchandise. I called the 800 number, waited a long time then got disconnected. Called back, waited a long time again, got the same CSR who abruptly ended the call with “thank you for calling Sierra, have a nice day” without answering my questions. Now I’m calling back to cancel my order.

I ordered expecting cheaper quality because of the inexpensive prices. The value was good for the price I paid and their customer service did a quick and excellent job in correcting an issue. Overall I was impressed and would order from them again.

Use to be a great online store, now they have totally blocked access to anyone outside of the US. What a joke.

I have been ordering and saving a lot of money for a few years now. I stick to highly discounted men's clothing and shoes and on occasion kitchen & bathroom stuff. I always take advantage of free shipping, typically delivery is about a week.

NEVER AGAIN. Ordered some gifts at Christmas. Items arrived AFTER the holiday and due to their absurd return policy, I could not return them. The items took almost 4 weeks to arrive in the first place. To top it off, none of the items were the proper size. They were clearly mislabeled. Now I have to donate $200 worth of clothes. Don't waste your time or money on Sierra Trading. Customer service is criminally bad.

This company customer service is the worst yet. I will NEVER ORDER FROM THIS COMPANY ONLINE EVER AGAIN. THEY SHOULD NOT BE ALLOWED TO TAKE MONIES OUT OF YOUR ACCTS TILL MERCHANDISE IS SHIPPED. YOU TAKE PEOPLE MONEY THEN IN RETURN GIVE VERY BAD CUSTOMER SERVICE. THEY MAKE EXCUSES UP AS TO Y THE MERCHANDISE IS NOT SHIPPED TO THE STORES IN A TIMELY MANNER. EVERYONE WANTS TO USE COVID-19 TO GET CUSTOMERS TO FEEL SORRY FOR THEM. NEVER WILL I ORDER ONLINE FROM THIS COMPANY AGAIN.

My first time here...I was so impressed with how the cashier Nick handled things with a gift return without the tag that I had. Nick took the time to look up the price of item and not just tell me he couldn't help me. Very friendly and thorough. I will definitely come back!

STP is now Sierra.com , big whoop , things change. STP RIP, I've shopped you since 1999 when I was a newbie turned on by one of your catalogs by a fellow STP junkie. This is online shopping, so it's a risk you take. I've spent thousands $$ on hard core quality outdoors/sporting stuff and clothes/home goods. I'm happy to say that 95% of the stuff I've purchased satisfied me beyond belief. The other 5% was a lesson learned or retuned for credit. The new ownership still offers great deals, you just have to be a savvy shopper and be prepared to be disappointed. Be patient, follow the new policies and enjoy the savings. Amazon and Walmart are not
online angels either, I've thrown away more stuff from them because they are not worth my time having to deal with their BS. Pick your poison. I'm sticking with sierra.com if they have what I want, I will google their prices before I purchase just to be sure...free shipping with 89.00 purchase is the standard right now, so it's still a good deal.
Things change, they might just add more coupons
once this dreaded covid thing is controlled.
+ Plus I can use my TJmax/home goods rewards here also. So far it's been a five star trip for me :) thanks STP and Sierra.com

Horrible customer service. I had no idea Sierra Trading Post was bought up. This makes so much sense now. I had good experience in the past, but this time, just horrible. I bought cross country ski boots on their website. I received them less than 2 weeks ago. I just tried them out last weekend and nearly broke my foot. The shoe didn't fit into the old 3-pin binding properly and the soft rubber made me slip out multiple times. They should be lucky I didn't break anything, because I would have sewed them after this response. Dear Amy sent me a nice automated message without any recognition of me nearly breaking my foot, which I clearly stated in my message to them. Read for yourself. I'm sure multiple people are getting the same message:

Thank you for contacting Sierra Customer Service!

We are very sorry to hear that you are not satisfied with your product. To confirm, the item does not meet our 40/30 day return criteria and, therefore, cannot be returned. Please note, items must also be returned in original condition. We ask that items be inspected for satisfaction immediately upon receipt so they can be returned right away. We have implemented a 40/30 day return policy for items in original condition in order to keep our costs low so we can pass the savings back to you, our customers. Please feel free to review our return policy on our website.

Again, we are truly sorry for this inconvenience and greatly appreciate your understanding. Have a great day!

Please have a wonderful rest of your day! If you have any other questions or concerns, please don't hesitate to contact us. We are always happy to help!

Sincerely,

Amy

Nice products but horrendous return policy and customer service. Only allow 40 days for return or exchange. Return shipment slip says differently and also call to customer service yet a different policy. Horrible instructions on return - 2 different ways online don't match. Decided to sell product that didn't fit my son (despite usual fit for his size) on FB Marketplace. Make sure you will keep what you order or NOT worth it.

UPDATE: After I filed a claim with the BBB, Sierra eventually refunded me the cost of the shirt (no shipping included, so it was $42, which was what I told them I'd accept since I did wear the shirt twice) in store credit.

Original review: They do not stand by their products. I ordered a $50 base layer shirt because I have trouble regulating body temp, and wanted one I could wear all winter that would last. I wore it twice indoors, did not ever dry it, and it developed pinhole tears at the shoulder and stomach after the second wash. It was supposed to be tough and last for a long time. The shirt has now been removed from their site. Now I have no base shirts and no money to buy different ones. Don't even bother contacting customer service if you're in a similar situation. They're condescending and do not care about the consequences of their policies.

Ever since STP was bought out by TJMaxx, the quality of service, as well as the quality of merchandise has gone downhill. I shopped STP for YEARS and never once was disappointed. What made it special was that it frequently offered high-end linens and other goods, in addition to clothing, at incredibly reduced prices, and the coupons were amazing. Now, it's just another big corporate-owned online shopping site, with low-end junk made in China, no coupons to speak of, and nothing special at all to be found there, so no longer worth paying any attention to.

This company is worthless. How can any business think that 2 week shipping time is ok? Unbelievably poor.

They definitely aren't what they used to be. Be prepared to be patient and wait for your merchandise.
If possible use the retail locations and not the website.

TERRIBLE customer service. I bought an item online (sierra.com), which was the wrong size. I returned it to their store and they issued me a receipt and said I would be refunded by Paypal, which is how the original purchase was made. Two months later, after countless emails and phone calls with their customer service department, they still refuse to refund my money! I've provided the transaction number, order number receipt, and even a photo of the receipt that shows everything! They have footage of me returning the jacket, but they still won't refund my money. I've also filed a complaint with the BBB and am preparing a small claims suit against them.

Disappointed the deals are gone. The prices are not great anymore. I’ve been a customer for years and Sierra used to offer much better discounts. It’s not worth the inconvenience and risk of getting stuck with seconds and defects with the much higher prices and smaller discounts now. The benefit:risk isn’t worthwhile. The returns policy is inconvenient and expensive. Their customer service has gone downhill. It’s as if they are trying to drive business away.