Silver Saints Reviews 

2,790
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, friendly, and highly efficient, often arriving punctually and completing tasks to a high standard. Many people consistently highlight the excellent service and quality of work provided, noting that jobs are done perfectly and reliably. The booking process is also widely praised for being straightforward, simple, and quick, ensuring a smooth experience from start to finish. However, some customers also noted concerns regarding pricing, finding certain services to be expensive or poor value for the work completed. A few other people also felt that not all jobs were completed as expected, sometimes requiring multiple visits or resulting in unsuccessful outcomes. Additionally, some reviewers mentioned issues with staff qualifications or incorrect work, such as fitting wrong parts or causing damages.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as professional, friendly, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as quick, easy, and... See more

Price

Customers had ambiguous experiences with price, with some finding the pricing reasonable and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've never given any company I've used 5-Stars until today, believing that there's always room for improvement even when good. I've met my match. Silver Saints ticks all the boxes: a) on time b)... See more

Rated 5 out of 5 stars

We have used Silver Saints before and always been very happy. Today Zubair was outstanding. Turned up on time, completed all the work quickly and efficiently. He is friendly, professional and I will d... See more

Rated 5 out of 5 stars

Last week I asked Silver Saints to send a handyman to do a few tasks including fixing wires and especially blocking any places where ants could be coming into my kitchen. A very nice and efficìent ha... See more

Rated 5 out of 5 stars

We are repeat customers because we know the whole process from booking to getting the work done to paying is so professional and efficient. We will definitely use them again. A big thank you especial... See more


Company details

  1. Plumber
  2. Electrician
  3. Handyman

Information provided by various external sources

Silver Saints is London's premier handyman service. All our 'Saints' have decades of multi-trade experience which means there are few jobs under a roof Silver Saints can't do. We offer same-day bookings and guarantee Silver Service from Booking to Billing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,790)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great blind services

Robert was super efficient and skilled. He fixed my blinds and repositioned them as they should have been. He was on time and very nice. I could not recommend more highly!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Pawel- Five Stars

Pawel was friendly, professional and focused on the job at hand. He did lots of odd jobs in 2hrs, and he easily went with the flow when I threw a few unforeseen issues his way! My second time using Silver Saints and I’d definitely use them again.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Flat pack assembly.

Very pleasant phone manner, and the worker turned up within the time allotted. I was running out of options, as so many companies I phoned either did not call back as promised, or had such bad phone lines that I could not understand them. Silver Saints may not be the cheapest out there, but the service was superb, and the worker who turned up did a superb job, which I certainly would have found impossible.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

I had a terrible experience

I had a terrible experience. I had 6 jobs, which SS assured me could be handled by the employee they sent. When he arrived he explained he couldn’t do 3 of them (for reasons that later turned put to be untrue). He then turned the main stopcock off to fix the shower. He left the shower unfixed, and not known to me left the stopcock turned off. When we had no water at all after he left, I couldn’t contact anyone st SS because their office is closed at the weekend. I had to get another emergency plumber out (I have an elderly and confused mum to look after). By the time he arrived there were airlocks in the system and it cost a lot for me to reinstate our water. SS, when I finally managed to talk to them, said they would not cover a penny of the extra expenditure that was caused by the negligence of their employee. Never use this company, they have underqualified staff, no emergency cover for out of hours (despite being delighted to take the booking for out of hours work), and absolutely no responsibility for damages caused by their own staff. Can’t be trusted.

9 March 2026
Unprompted review
Silver Saints logo

Reply from Silver Saints

Dear Susan, I am sorry you have had to leave a review of this nature. I accept that things don't always go according to plan but always try to resolve any issues that may have been caused by one of our technicians.

Again I apologize unreservedly for the stop cock not being turned back on and the stress and frustration this may have caused both you and your mum.

As you know the Saint found a failed stop cock which he was trying to resolve and he simply did not remember that he had turned off another while trying to identify the correct water supply for your property. I'm afraid it is not the first nor last time it will happen to us or any other tradesmen.

I appreciate that you had to call out a 3rd party and, at no stage, have I questioned your reasoning for this or refused to cover this cost. This relates specifically to air locks that you claimed to be having following the water being turned back on. We offered to send one of our own technicians to check the stop cock and remedy the airlocks under guarantee and without charge that same day. You refused this offer and I explained that we wont be able to cover 3rd party costs for ongoing issues which we can resolve ourselves and without delay.

I hope this brings clarity to the situation.

Regards,

Jordan Taylor
Operations Director

Rated 5 out of 5 stars

Silver Saints will sort it out

A leaking tap and a shower mastic renewal were needed and Marco arrived on his motorbike the same day, evaluated the jobs and had one sorted within the hour and the tap within a couple of days. Marco worked cleanly and with expertise and I would certainly trust him and Silver Saints to solve my next household dilemma.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

Itay Arrived when scheduled was courteous and friendly. Did the job very quickly, would definitely use this service again they have always been excellent

4 March 2026
Unprompted review
Rated 3 out of 5 stars

Poor communication, but fair resolution in the end

I used Silver Saints to diagnose a hot water cylinder issue, and the experience initially became quite frustrating due to poor communication and lack of follow-through.

What should have been a straightforward repair turned into multiple visits, changing diagnoses and repeated booking mix-ups. On more than one occasion appointments were changed or not properly confirmed, which meant I had to rearrange my schedule to provide access to a vacant property, disrupting my work.

The process ended up costing me significant time and money. However, after raising a formal complaint, a director reviewed the case and handled it professionally. They acknowledged the situation and provided a fair refund, which I appreciate.

Overall, while the initial experience was disappointing, the way it was resolved was reasonable and helped restore some confidence.

29 January 2026
Unprompted review
Silver Saints logo

Reply from Silver Saints

Hi Ethan, I am sorry you have had to chase us like this. I have replied via email and hope we can resolve this for you in full. Best, Jordan - Operations Director.

Rated 5 out of 5 stars

Great work from Colin

Great service from Colin from silver saints. Changed some light fittings and hung some mirrors and a curtain pole I could never have done myself! Good to have peace of mind that it's been done properly. And they all look great.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Making the booking was straightforward…

Making the booking was straightforward and I was pleased with how quickly someone was available to come, at a time to suit me.
Alessandro was polite and helpful. He explained what he was doing, and showed me what he had done. He left the work area tidy when he finished. A five star experience.

27 February 2026
Unprompted review

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