Do not order!
Very poor product quality and disappointing customer service
The chair arrived with a stain, fabric that appeared worn, a logo already coming apart, and a structure that felt extremely light and fragile. We reported these issues only eight minutes after delivery and provided photographs.
Despite the visible problems, the company concluded from the photos alone that the chair had no defects. Our telephone experience was also very unpleasant: once we mentioned returning the product, the representative showed no willingness to help and repeatedly told us to communicate “by email.”
We refused a replacement because the condition of the chair and the handling of our complaint had completely destroyed our confidence in both the product and the service. The company accepted the return under the withdrawal procedure but required us to pay the international return costs ourselves.
We are therefore returning the chair under protest and pursuing the return costs through the appropriate European consumer-protection channels. Based on our experience, we cannot recommend this company.