Simplehuman UK Reviews 1,529

We love our bin - as much as you can love a bin! The design is great, and having bags that fit properly and sit neatly in place makes such a difference.

We had a small issue, sent over a photo, and within an hour a replacement had been shipped. Really impressed with how quickly it was sorted - the service couldn’t have been better.

The experience was great.

Lid on my fairly old bin broke and they sent me a new bin under warranty. Can't get much better service than that.

Amazing customer service and warranty. Replacement item speedily delivered, cannot rate highly enough!

My call to their support line was answered in less than a minute. The individual, Laarni, dealt with my issue without referral. I received a complementary bracket for my triple wall pump despite the fact that it was out of warranty by a few weeks. Faultless customer service.

I own multiple Simplehuman products, and it’s great to see that the quality of their products is matched by their service.
Simplehuman truly goes above and beyond. Their team was fast, helpful, and genuinely cared about resolving my issue — something that’s rare these days.
A perfect example of how customer service should be.

Helpful and efficient. Registration of my product was quickly resolved

My sensor mirror just stopped working. It was within the warranty period so I contacted simplyhuman. After sending them an email with details and a video, they have now confirmed a replacement will be sent and should be with me in 2 to 3 days. Things go wrong sometimes but it is how organisations deal with the problem when it happens. I am very impressed with how they have dealt with my problem and would not hesitate to purchase from them again.

Timely, helpful and generous support. Great company 😀

Great customer service with replies to the point

Excellent service.
We’ve recently moved home and had issues with others that would class themselves as premium brands.
The service once the warranty issue was raised was faultless.

An absolutely excellent company that treats its customers with the respect they deserve. I’ve bought loads of things from them because they’re well worth the money. I highly recommend Simplehuman

great after sales service
an issue with mirror - very quickly resolved.

Simplehuman restored my faith in Corporations! After a small mishap, they went above and beyond to make things right and I sincerely appreciate it! So much so that I have just placed another order for the 10L stainless steel pedal bin as nothing on the market compares to this bin! Thanks Simplehuman!!

Having had our 58L bin for 5 years and been very happy with it, it finally succumbed to its use and part of the opening mechanism broke. Happily though a couple of quick exchanges with simple human customer service and a brand new bin is on its way under warranty. Really good service and company.

Great support and service from Laanri. So happy with her support and feedback.

Excellent customer service from Larrni, Hannah & Renwil Mae the issue with my mirror was resolved easily with a few emails to establish the problem and a replacement issued promptly.

After 10 loyal years, my Simplehuman kitchen sensor waste bin finally had to be replaced.

I have just bought the replacement online

I had to email the customer service department as I had forgotten to claim my 10% voucher and they retrospectively gave me a refund

such honesty.

Can’t wait for my grandchildren to start using the new bin.

The sensor is amazing. You don’t have to touch the bin at all

Highly recommend this Company, and of course, the Sensor waste bin

We had a problem with our bin and we contacted Simplehuman initially by telephone and they asked us to send information and photos. This was done today ( Monday ) and by the end of the day it was sorted and a replacement bin on its way.
The service was fantastic and big thank you to Renwil, Simplehuman, you should be very proud of your staff.
Keep up the good work,service like this is vital in this day and age.

I had a problem with my kitchen bin lid . The bin was in its guarantee period . Customer services were prompt to reply to me and a satisfactory conclusion within days - excellent service -quality company