Simplyasus Reviews 

Very good site,easy to navigate,good quality products,as well as very good customer service!I'm sure i will by there again!!!!

Was very pleased with the product, the speed of delivery, the lack of extra rubbish that came bundled with it, and the ease of dealing with it all. The website was good and gave me all the info I needed and the search function was good. If it couldn't find what you had typed in it offered suggestions which might bring up what you should have typed in!
Haven't had to deal with any returns so can't comment on this side of the company. The only thing that stops me leaving a perfect 5 was my experience phoning customer services when the one I had chosen became unavailable and I phoned to ask what other computers would be similar to consider. Other than pointing out the other two laptops in the same range she didn't seem to have any knowledge to point me to any others. But overall, great company, I'd give it 4.5 stars :)

It is still early days, so I am gradually familiarising myself with the computer itself, but. in terms of ordering/delivery, first impressions are very favourable. Simply Asus' website is appealingly unpretentious and down-to-earth. The order process is straightforward. Accessories, insurance etc are offered during the procedure, but with no 'hard sell' or pressure: the customer is easily able to decline these. The computer was sent very quickly (dispatched within a few hours of order) to a convenient collection point, and arrived pristine in immaculate packing. Admittedly I did not research prices thoroughly, but I believe this computer may be £200+ cheaper than a comparable model elsewhere.

Very pleased with product Asus X55A-SX203H. Fast quiet and strangely cool, which suggests a long life span.
Phone checked due to different delivery address.
Early next day delivery to Collect+ point, even though they quote up to 72 hours, and notified ready for pick up by email. :-)

I bought a laptop from Simplyasus which was faulty. I notified them of this the next day and sent the laptop back. They said it would take them up to 7 days to test and repair. I let them know this was no good for me as I run a small business and lose money every day I can't work and that I was therefore buying a replacement locally. I asked them to make a refund. 7 days later they got in touch to say they had received the laptop back and it was not faulty. They were going to charge me £45 + VAT for the inspection and £20 for transport and would send then send the laptop back to me. It was only when I said I would take legal advice that they agreed to make the refund. Very stressful. Clearly once they have the laptop back it is virtually impossible for the customer to prove there was a problem. Very poor attitude, I would advise against ordering with them.

An error in the delivery address (my fault) meant Simplyasus took the delivery back and refunded my order. Very professional. Only suggestion is to be informed by email of this rather than have to contact them directly.

I researched a lot of companies before buying an Asus G750JW. Simply Asus was competitive on price, but that wasn't the reason I bought. Of about 15 companies who I emailed with various queries about their products, only Sony Centre at Kingston was outstanding, the others either didn't respond or emails bounced back. Other companies didn't respond either or didn't really answer the question or have a solution to my needs. Simply Asus was good enough to answer the question I asked - something which seems to be increasingly rare.

Having researched the laptop I wanted to buy, none of the traditional 'shops' had it on sale. Amazon did, but it was much cheaper at Simply Asus. As they were listed as a recommended supplier on the Asus website I had no hesitation! I placed my order after 5pm and it was with me before 11am the next morning. Absolutely incredible, brilliant service. Thank you.

My new laptop arrived quickly and in perfect condition. I love it

My device was delivered in perfect condition the day after placing the order. I would highly recommend to anyone.

Please note that many of the negative reviews are taking issue with the courier service and not SimplyAsus. I don't see how that is an honest review.

I purchased an Asus Laptop and five days on, it STILL hasn't arrived. Between leaving the Simply Asus Depot and my home this laptop has "simply" gone AWOL (Absent Without Leave).

To get updates I have had to contact Simply Asus and the delivery company DPD myself, I am now up to five to six difference calls so far. I get the feeling of no real urgency on the behalf of Simply Asus, this just happens from time to time.

There is now an investigation proceeding and i have to wait a further 4 days, this really is Unacceptable. In the future I won't be purchasing a laptop on-line, I'll go straight to John Lewis.

This has positively been the worst customer service I have received from any company before and to add to the disappointment, I love my Asus Taichi and it is the third product I have purchased from Asus in four years.
I purchased the top of the range Taichi for £1200 and everything worked fine. The computer is set to automatic update and install of important updates for windows and hence overnight three days ago the computer promptly updated itself to Windows 8.1
The touch screen on the outer screen on the lid stopped working. As I am reasonably IT proficient I went online and checked if this was a regular problem only to discover a litany of horror stories.
I tried to do a restore to a previous time only to find with the update to windows 8.1 a whole number of other critical updates were effected and the restore points available were all inconsequential.
I phoned Asus customer services and spoke to a support assistant who said I should update my video drivers. I informed him that I had already done this from the Asus website to which I got a reply “That should have worked”. I was then put on hold so that he could “consult” with a colleague.
He came back and said I should update my Bios. I said fine and downloaded the latest Bios and realised the file was not executable so I was unable to open it. I asked him how to do it.
Response: “You have to unzip it first” to which I replied I have and he said then I should just double click on the file and it would work. I proceeded to explain to him that it doesn’t work like that and that I had already tried that. I was again put on hold so that he could “consult” with a colleague.
He returned to inform me that I had to download the Bios utility first and then I could double click on the file and it would work. He asked me to take a reference number and call back after I had done this leaving me with the distinct impression he wanted off this call. I said no as I had already downloaded the utility and installed it.
I then asked which Bios update to download to which he replied that I should download the latest one obviously. I did this and again he tried to leave the call. I said no that file was downloaded and that I was now going to update the Bios and wanted someone on the other line in case there was an issue.
Surprise, Surprise. – It didn’t work. The Bios download was a different version to the Bios Rom.
Again I was put on hold so that he could “consult” with a colleague. He returned to the call and told me I had downloaded the incorrect Bios versions and I should have downloaded the 203 Bios versions and once I had done this and updated it I should then download the 208 version, update it and then finally download the 210 version which is the one that professes to fix the issue and update it and then it would be fixed. Unfortunately he couldn’t stay on the line so had to give me a RMA number and if I had any further problems to call back. What I didn’t realise was that they closed at 5pm and it was now 16:45.
Surprise, Surprise – It didn’t work and when I called back I got a lovely message informing me of the office hours.
Know we are onto day three and I again call and once I get through I kindly and politely asked the lovely lady to read through the notes before I started speaking.
Reply: I have read the notes. I ask what do they say? Response: Client phone to update drivers. NO FURTHER NOTES.
I ask how after a 45 minute call and everything we did and tried it didn’t even describe what the problem is.
Response: I, “The Client” need to understand that they are very busy and don’t have time for more comprehensive notes.
I ask to speak to someone who is not only technically proficient, but I can complain to.
Response: We will send you an e-mail within 24 hours.
ASUS – THIS IS A DISGRACE AND YOU SHOULD BE ASHAMED OF THIS DIABOLICAL FARCE YOU CALL “SERVICE”
You have a great product, but in this age of global competition and choice, as a small business owner I can tell you that what differentiates a successful company from others is SERVICE.
No matter how good your product, ASUS will FAIL because of service unless you address this.
I now await my e-mail in 24 hours in anticipation as I have a distinct felling it is going to be a howler.
I will keep you all updated.
Jo

I bought the ASUS N550LF-CM115H, the screen didnt work, completely blank. You would think as a high end product (£800) it would be tested?! No wonder there are so many "reconditioned" models sold off cheap on the ASUS site.

As it arrived on Friday, it was too late to call anyone, I had to wait until Monday. I only used this company because of the collect + service which seemed perfect to fit around my work,.

However, you cannot use it to return goods or once a fault has been agreed for them to sent a new one back to you. I had not option but to accept a refund which is going to take a few days, no regrets, no empathy, no kiss my @$$ nothing,

Back to John Lewis I think.

Update 15/10/2021. I'm still using it! Still very pleased!

I needed a new laptop and a friend recommended ASUS. The next job was to find one that still had Windows 7. Having found what seems to be the only company that sells such a thing, it took me quite a while to summon up the courage to order as I was convinced it was probably some kind of scam! I'm very glad I did pluck up the courage - I placed my order and two days later I was plugging it in. There was something I didn't understand properly during set-up, but I phoned the company in Birmingham and spoke to a real person who was happy to help me (I was just being a bit thick).

I am very pleased.

Ordered on line with no human contact and service and delivery excellent.
My grand daughter seems very pleased with it so far!

As always my order was easy to place, I was kept informed at every step and it arrived sooner than I'd expected. Keep up the good work!

I came across this company via Google and was a little bit wary of buying a major purchase from an unknown (to me) supplier.

Superb easy to use website. No being sent around the houses having to delete incremental accessory offers every step of the purchase process, unlike some of the larger suppliers.

Simple, easy communications about the order and delivery. The computer arrived less than 24 hours after I ordered it - so the service could not be better.

I have no idea what their after sales service is like as I have not had any cause to use it! My item arrived in perfect condition in factory sealed box which was securely packed in an outer box.

I have no hesitation in recommending this company and will definitely buy from them again.

Many thanks

Ordered 29Aug and advised despatched on 31Aug - however, not received a week later on 3Sep! Rang customer support who initiated investigation and advised order lost in warehouse. Re-issued order and laptop eventually arrived 7Sep - shame when I paid extra to have it delivered within 48 hours. The product appears good but now struggling with Tech Spt as to why the 2 hard drives report much less storage space than the advertised space.

I ordered the ASUS Laptop and it was delivered to my son's work address without any problems.

My son is very happy with his new laptop.

Received my parcel on next day delivery, that's was very excellent.
My laptop arrived in good hands by a local courier.

A slightly disappointment with the my Asus on the camera has a little scratch, oh still looking for more and I couldn't find so overall the service is fast, no hidden fees and excellent.

Thank You