I'm not happy made a payment 7 days ago sent me an email saying your statement is due does not tell me the due date nightmare only form of contact is by phone which costs me to call me
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Review summary
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Simply Be Unlimited gives you 12 months of unlimited free delivery, nominated day delivery or click & collect delivery for one £10.99. They use Evri as a courier and luckily we have a great c... See more
I used them occasionally when I can't find what I like at Yours. Today I wanted boots (see Yours review) and for the life of me couldn't find my glasses. I searched high and low. I'm sure the wo... See more
Company details
Information provided by various external sources
SimplyBe, Fierce Fashion in 10-32. Be Bold. Be Strong. Be You.
Contact info
United Kingdom
- www.simplybe.co.uk
3.2
Average
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 week
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Appalling customer service
This the third time I have posted on here, basically because SimplyBe are doing nothing to help me, they send a nice message asking for your account details and then……. Absolutely nothing, their customer service is appalling. I am £600 down because they accused me of lying about an iPad I bought being faulty even though I had an expert check it as well. I know from the back of this, they will contact me, ask for account details nd then do absolutely nothing. Don’t ever buy anything from them that might turn out to be faulty, they just don’t care!!!!!!
10 October 2025
Unprompted review
Reply from simply be
Hi. Cath
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your faulty iPad that you purchased. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Daniel - Simply Be Team
Customer service is shocking
Customer service is shocking. I ordered a nintendo switch for £300 which has got lost at dpd depot. They do not listen when you ask for a refund just keep saying the "back office team" are tracing the parcel and I will hear in 3 days. Did not hear anything within 3 days. For them to then say we will escalate it and that will be another 48 hours!! Still not heard anything. They will happily add new interest charges to my next statement for said item which clearly isn't arriving! Everytime I ask for a refund which I'm entitled to under the consumer rights act 2015 they don't listen. JD Williams is definitely not for the customer and clearly more interested in taking people's money for undelivered goods. I've lost all trust in the company and will be deleting my account once it's paid up.
27 October 2025
Unprompted review
Reply from simply be
Hi Andy,
I sincerely apologise for the issues you’ve encountered with your Nintendo Switch order and the resulting frustration. The delay in tracking your parcel and the lack of timely communication about your refund are not in line with the service standards we strive to uphold. I am really sorry for the the inconvenience this has caused you.
I do hope we are able to regain your trust. So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Easy to use app
1 November 2025
Unprompted review
I make payments online banking which is…
I make payments online banking which is straight forward and payments are made straight away
31 October 2025
Unprompted review
You will simply be very disappointed
You will simply be very disappointed, I was and insulted.
26 October 2025
Unprompted review
Reply from simply be
Hi Raymond,
I am very sorry to hear that you are disappointed with our services. We really value your feedback regarding this.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Made multiple complaints regarding…
Made multiple complaints regarding overcharging and nothing ever gets resolved... I would never order from simply be again and I warn others of the constant overcharging... you will never be able to pay back with minimum payment I've paid over 20 times the products ordered and still apparently owe hundreds for a £71 order!!! Disgraceful.
31 October 2025
Unprompted review
Reply from simply be
Hi Michelle,
I am really sorry that you have been overcharged, I do understand your frustration, this is not the level of service we aim to maintain.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Scam of a company.
Don't even want to leave one star! Promotion code didn't work on a VALID item, the item met all the requirements for 20% off on the app, or 15% off online. None of the codes worked. Spoke to someone from customer services who checked it all and was perplexed that it didnt work. I was told and have it in writing that if I make the purchase they have put a note on my account to honour the code and apply the discount. Guess what? They didn't and now I'm being told i should have used the correct account.. I only have ONE account and that basically its tough and to use the code next time. What a scam! I will return it but that leaves me £5 out of pocket from paying for delivery.
27 October 2025
Unprompted review
Reply from simply be
Hi Grace,
Thank you for reaching out and sharing your experience. I apologise for the frustration and inconvenience you've encountered with the promotion code not being honoured as expected.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
next day delivery is a scam
ordered next day delivery but it's coming on monday wasn't informed at checkout or anything now after to paying nearly £6 delivery fee i am offered $1 back not pounds but dollars... im not american wtf is this website actually trash
28 October 2025
Unprompted review
Reply from simply be
Hi Natalie,
Thank you for bringing this issue to our attention, I apologise for the inconvenience caused by the delay in your next day delivery order. I understand how frustrating it must be not to receive the service you selected and to be offered a refund in an incorrect currency. This is not the experience we strive to provide.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
have been very confused with the…
have been very confused with the accounts sorry
28 October 2025
Unprompted review
Reply from simply be
Hi Lilian,
Thank you for reaching out, and I apologise for any confusion you've experienced with your accounts.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
I don’t know what happened to Simply be…
I don’t know what happened to Simply be recently. If I bought bra over 3 years ago I still have in my closet in a very good condition, but last two years something changed. Quality is not as good. Every single bra that I bought, after first washing underwires are out. Very poor quality.
Unfortunately, as I liked this shop and I spend a lot of money for the underwear, I will not spend any penny more.
1 March 2025
Unprompted review
Reply from simply be
Hi Alex,
Thank you for taking the time to share your feedback regarding the quality of our products at Simply Be.
We are committed to maintaining the highest quality standards, and it's concerning to hear that our recent products have not met your expectations or our standards. Your experience is extremely important to us.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Missing Evri and rude customer service
Dreadful experience. Ordered £260 worth of clothes to collect from my local Parcel shop. SimplyBe sent the parcel via Evri and for 10 days Evri tracking stated it was at the depot for processing. I called SimplyBe to find out where it was and they 'escalated' the query. 2 more days and I received a refund email. I called up to ask why I'd been refunded and they said the 'customer' refused the parcel and that the courier had the wrong address. I said 1) I'm the customer and I never got the chance to go and collect the parcel, so did Parcel shop refused the parcel? And 2) how can it be both customer refused and they had the incorrect address? I tried to lodge a complaint and the person on the phone kept talking over me and said their system has been the same for years and that the system says customer refusal so there's nothing they can do. I asked if I can get the same discount code I originally ordered with or if they can reorder at the same price I ordered at originally, both she said isn't something the system allows them to do. The noise of people talking and laughing in the background made it so hard to converse. My experience has been 2 weeks without £260 or my order and now a further week waiting for the refund and none the wiser of who is telling the truth about how my parcel never came for me to pick it up. This isn't the first bad experience with SimplyBe so I'm just never going to order from here again until they switch courier services.
24 October 2025
Unprompted review
Reply from simply be
Hi Megan,
Thank you for sharing your experience with us. I am really sorry for the inconvenience and frustration caused by the issues with your recent order and our service.
The confusion surrounding your delivery and the conflicting explanations regarding your parcel I understand are very frustrating. This is not the level of service we aspire to provide, and I apologise for any distress this has caused.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
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