SimplyFixIt Reviews 

439
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff members for being professional, welcoming, friendly, and extremely helpful when handling various computer and mobile device repairs. Many people deeply appreciate the remarkably fast turnaround times and the sound, practical advice provided when purchasing refurbished equipment or solving complex technical problems. Some reviewers were not happy with communication issues, noting occasional unhelpful staff attitudes and unpleasant interactions at the shop counter. Consumers also mentioned frustrating experiences regarding unexpected weekend shop closures and persistent unwanted marketing emails received continuously after attempting to unsubscribe from their list.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting friendly, knowledgeable, and professional... See more

Staff

Customers had positive experiences with staff, highlighting their friendly, knowledgeable, and efficient... See more

Product

Clients share ambiguous opinions on product purchases and devices. Many customers report satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took my laptop into the shop due to a network access problem. Right from the start the staff were professional, efficient, clear and friendly. The problem was quickly fixed meaning minimal disrupt... See more

Rated 5 out of 5 stars

Excellent service as always from Simply Fix it , I would rather make the trip up to Brunsfield than trust other operators in this area. My phone was fixed in 20 minutes to remove the end of a lighteni... See more

Rated 5 out of 5 stars

I have used SimplyFixit for several years for IT supplies and maintenance issues and find all the staff very friendly, knowledgeable and efficient. My laptop recently experienced some spyware and th... See more

Rated 5 out of 5 stars

My laptop had no wifi connection so I handed it in to SimplyFixit Bruntsfield. The problem was identified and fixed in a friendly and efficient manner and I would certainly use them again when I nex... See more


Company details

  1. Computer repair service
  2. Computer Shop
  3. Mobile phone repair shop

Information provided by various external sources

We Fix Computers, Apple Macs, iPhones & iPads. Based in Edinburgh and Glasgow. Apple Certified Technicians. Microsoft Certified Technicians. Official Samsung Repair Centres.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

439 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(439)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service
Great awarness and care
Felt I had an IT team with me
Definately first choice with any IT/ phine problems

29 May 2023
Rated 5 out of 5 stars

Great service from this branch

Great service from this branch. I required a new battery for my iPad.
The team in this branch replaced it very quickly, I picked up my iPad a couple of days later. Thank you

17 May 2023
Rated 5 out of 5 stars

Great job

Great job, I needed urgently to repair my broken iPad screen. The staff in the local shop were friendly and helpful and did their best to expedite the work. Well worth my recommendation.

16 April 2023
Rated 5 out of 5 stars

Replaced the screen on MacBook Air M1

Had a crack on the bezel in the lower corner of my MacBook Air M1, and the screen stopped responding completely. SimplyFixIt ordered a new screen, and replaced it (within a few hours) for a fraction of the price that I would've paid in Apple. So far, everything works perfectly fine. Great service!

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Cannot fault

Cannot fault - quick efficient, friendly. Phoned us up to offer a new battery as well as the original fix at a very reasonable price

16 April 2023
Rated 1 out of 5 stars

Paid £400 to…

Paid £400 to solve an issue with my laptop, the issue kept arising after it was “fixed” and led to them asking for more money to find what was causing the issue, have given up with them.

22 March 2023
Unprompted review
Rated 1 out of 5 stars

Thieves

Thought I’d add they’ve been unresponsive since and still have the insurance money :)

Sent an iPhone in for a simple screen replacement and diagnostic check, paid £100 and had the phone sent back only for it to be continuously powering off and on again. Simply Fix It took it back as it was under the warranty only to tell me they have found other issues they missed and that it would cost me more. I refused for them to do any more work on my phone and asked for it to be sent back. My phone never came back and is now being used by someone else in another city who has deleted almost all my data :)

So ofcourse an insurance claim would now be in place so that I can buy a new iPhone and forget about their shocking service. Hahaha NOPE. Simply Fix It then state they will be in charge of the claim, they will receive my claim money and then they will send me on a preowned refurbished iPhone to replace mine. What a joke, not only do I have to continue paying for the phone that you lost, you then take MY MONEY and send me an iPhone with less than 80% on the battery health and an illegitimate phone screen. What an absolute joke of a business.

Big thank you to Jenna and the team for losing me £1617. Would definitely recommend their service if you're looking to waste your time and cash!

8 August 2022
Unprompted review
Rated 1 out of 5 stars

Poor work

Got a screen replacement for my iPhone 11 and after under a month of it getting fixed I dropped my phone on a carpeted floor from a normal height and the screen of the phone came off. Wasn't hard contact at all whatsoever and completely came off, crap quality and even poorer customer service when confronting them too redo the work.

24 March 2023
Unprompted review

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