Simply Log Cabins Reviews 

Purchase and delivery of Eurovudas Dover Log Cabin for the Melville Club (Social Club). Our experience was very good indeed. The delivery date was as promised and we were notified in plenty of time to organise a work party to unload it. The delivery driver was excellent and exceedingly helpful which took the stress out of the process. One small omission was dealt with immediately with next day service. Very pleased with the quality and final appearance of the building. Excellent. Thanks.

Ordered Norland Alexandra log cabin 6th March with a 6-12 week delivery, then told 8-16 week delivery after contacting them to see where my cabin was. It's now been 18 weeks and after lots of phone calls, constantly chasing my order as no one ever updates you on delays, I have now been told the end of July which will be 20 weeks. Every time I ring they say it's due to leave the factory any day now, which has been for the last 4 weeks, it obviously isn't I have a base made to the exact measurements and are going to struggle to find one like this. Customer service is terrible, my kids are upset. Looks like a refund now and to start again.

Worst product I've ever bought .flimsy roof felt..door strip warped...3 of the 6door hinges bent .gaps with tounge and groove between frame and windows..worth probably£500 but not the £764 I paid. 7x7 corner summerhouse

Ordered a cabin on the 14th January 2021. The estimated delivery date was 6-10 weeks but with some leaway because of Covid and Bexit. 26 weeks later we are still waiting even a delivery date. We have contacted the company 7 times in the last month alone, and despite promises each time that someone would call us back only on one occasion has that happened. we were told on the 4th of June that our cabin was on the shop floor ready to be loaded and that they would mark it as urgent as we were one of the last January orders that was outstanding. The company can still not tell me when it will be shipped. On my last call on the 2nd July I asked to speak to a supervisor and was told that they would get someone to call me back. Three days and a weekend later I am still waiting. In brief shocking customer service, they will never call you back and will fob you off with excuses about Covid and Brexit and about how it is to be shipped shortly. Avoid at all costs time to ask for a refund and start again. Simply log cabins expect my call in the morning I am fed up being ignored and will take my custom else where.

Placed order end March with expected delivery of 6-10 weeks. Was told at 6 weeks that we would receive end June/beginning July. Then was told yesterday that delivery would be mid July. Today they have changed their story again and said that our goods were not on last weeks shipment from their supplier so now likely to be end August. This is ridiculous! They have had our money and don’t seem to be going out of their way to fulfil the order or communicate with us. So angry right now and wish I had read the reviews and ordered from someone else!

This is my second review and now feeling extremely frustrated with this company. I ordered a Scotland 1 Corner Summer House on 13th April as it had a guaranteed delivery of 21 days. It is now 12 weeks later and I'm still waiting. They have twice advised me that it is "due to leave our factory this week" but it doesn't appear to have left so far. What is REALLY annoying me now is that on their website today it is advertising this log cabin with delivery in 4 to 6 weeks. Unbelievable!! Please do not trust their timescales as they are completely unreliable.
Hopefully my Summer House will arrive eventually but I'm not holding out much hope.

We ordered a cabin at the end of March and paid a deposit. We were told about 12 weeks for delivery. It is now 13 weeks.
We have been told that the cabin will now come at the end of July! Or is that hypothetical!
What irks us is that these people have no communication skills. They have never been in touch to apologise for delay. All it takes is a phone call.
We have paid a substantial amount for insulation which is idling in the garage. We have spent a lot of money on preparing a base. We have also arranged not to go away in our caravan so that we put the cabin up.
We feel very much 'in the air' not knowing when it is coming.

Their contact skills are non existent.
We have been to America a lot and you get better service than this if you buy a coffee! they fall over themselves to help you in the shops too.

Having ordered from another company back in February and being fobbed off for months I needed to find an alternative, I found simply log cabins and messaged to ask if the cabin they have for sale was dimensionaly identical to the one I'd built the foundations for already. They confirmed that although the cabin wasn't the same, the footprint was identical.

Unfortunately it wasn't identical and having spent an additional 2k on the purchase price from the first supplier it was a bit of a shock to have to adjust the base to match.

Having said that, the cabin was of good quality, a few warped logs that needed some serious wrestling to position but other than that all it is good so far.

Delivery was excellent, the driver of the lorry parked up the road and used the fork lift to position it perfectly on the drive out of the way.

Please note the instructions are horrendous, as in an overall view of how it should look when complete but no guide on how to get there. For example there is a huge bag of fasteners but at no point does it say which one should be used where..

I'd happily of given 5 stars if the footprint had of matched the one I asked them to compare against and the instructions were a little more detailed.

Happy with our purchase, delivered 2 weeks ago (a few weeks late) and now constructed in its place with just shingle to apply. The delivery was very smooth and it comes very well-packaged. I (modest DIY skills) built with my neighbour (advanced skills) and it was not without challenges as instructions are generic in one booklet and a little bit sketchy in other ways. Add finish to roof panels off-square and some warping of timbers to problem-solve and it is not for inexperienced DIY builders...someone needs know-how to conclude the build well. It looks great up and painted with its 2 coats of base-coat, wonderful space, light, ventilation and aesthetic appearance inside...family and friends feedback is very positive.

We bought a Lugarde Jeffry cabin which has proved to be excellent quality and a very attractive addition to our garden. The optional factory applied protective finish is highly recommended. I would have given a 5 star review but for the difficulty with Simply Log cabins in obtaining up to date delivery information . The cabin was expertly delivered directly from the Dutch manufacturers albeit three weeks late !

My husband ordered a log cabin middle of March from this company, paid a substantial deposit and were told 6 to 8 weeks delivery. Twice we have had to contact the company to find out where it is ( not even a courtesy call from them to advise us on delays or when it might be delivered ) and today when we enquired got told it hasn't even left Portugal yet and won't be until 15th July......really disappointed!!

Great service with updates and advise all the way.

Placed an order, which was accepted, on the 31st March.

After waiting patiently for 6 weeks, and looking longingly at the spot in the garden where I was planning on placing the store, I contacted them to chase it up.

I was told 'sorry, the order wasn't sent to the supplier and they are now showing out of stock with no delivery dates available.' and was offered a refund.

When pressed when they would inform me this was the case and offer a refund, they couldn't answer it - i'm guessing if only 1/100 people forget their order it would be a tidy little business.

At best, totally incompetent to potentially fraudulent - they have had my money for 6 weeks and made no attempt to fulfil the contract or provide a refund.

Please avoid this company at all cost. They are not interested in customer complaints and will try everything to avoid sorting a problem. They then result to threatening emails asking if you would like them to send information direct to a customer, ie blaming sometime else for there incompetence.

They also say that all cabins should be treated inside and out to avoid any issues. I have been supplying and erecting cabins for over 15 years and never have I had so many excuses to avoid helping a customer rectify a situation.

We own a landscaping company in Scotland, and have used Simply Cabins for previous orders. The level of service provided on our most recent order has been at best shambolic, and frankly embarrassing.

The main cabin building was delivered, and during assembly we indentified the door was incorrectly supplied. Upon notification Simply Cabins advised a new door would be dispatched asap. The replacement took over 6 weeks to be delivered, and upon opening was yet again incorrect (single glazed and not double glazed).

Whilst mistakes can happen, the response and level of customer service is what matters. Simply Cabins response to this matter was terrible. The customer and ourselves had to chase them regularly to receive any updates, and ended up getting in touch with their supplier and transport provider direct as Simply Cabins could not provide any information.

Strongly recommend avoiding this company, as when something goes wrong they do not want to know about it. AVOID.

Having decided on the cabin I wanted, I chose simply log cabins as they offered best value for money and a small deposit on order. I was kept fully informed of delivery into the UK and time frame for delivery to my home. It was delivered well within the time frame quoted and has now been erected. Delighted with the cabin and the whole process from order to delivery,

Ordered a Palmako Ines and advised about the lead time. 2 parts arrived damaged and these were replaced following a single phone call.
Company were a pleasure to deal with - they were honest about delivery times, dealt with problems promptly and had a reliable customer services team.
Also, cabin is excellent.

An excellent company to deal with. Up front they were very honest about expected delivery time (10 weeks) and unit arrived as promised. I had been concerned about the very tight space the package had to be delivered to and had been ready to unpack on the pavement and hand carry in but no need to worry as the driver managed to take it into my my garden without any problems.

Unlike other companies, they do not ask for the complete payment up front, only a deposit and the rest the week of delivery. This is very good.

We got the summer house built no problems but had an issue (door lock jammed) approx 5 months later but a quick call to simply log cabins and they got issue fixed by contacting suppliers overseas and organising a replacement to be sent. Great service indeed.

Received very good customer service from Simply Cabins. I required very specific criteria for my fish tank room, with information on internal head heights an important factor. Andrew spent a lot of time with on the phone with me - several times - to run through all the dimensions and what would suit my requirements best. He answered every single query and went above and beyond to help. Thanks Andrew!

Simply log cabins take your money in my case £2500 then when there is a part missing they just ignore your e-mails not a good company to deal with be careful when you spend a lot of money and they take it and forget you.......