SimplyTrip - India's Top Rated Bus Rental Company Reviews 

Overall a good experience! Driver was great and very cooperative and the bus was in good condition.

Safe travel!

Good service provided and the team is very efficient. We traveled with them and they provided everything. Nice vehicle and on time. Good driver

Service and booking process is very nice and fast

Worst Service & A Complete Nightmare with Simply Trip

I rarely leave negative reviews, but after what my family went through, I feel obligated to warn others before they make the same mistake.

What was supposed to be a happy family vacation and my son’s 1st birthday celebration in Goa turned into one of the most stressful travel experiences we have ever had.

The problems started the moment the vehicle arrived. It was in a very poor condition with torn seats, broken AC vents, stains all over the interiors, no floor mats, and even mosquitoes inside the vehicle. This was completely unacceptable, especially when traveling with a 1-year-old child and elderly parents.

However, the biggest issue was the journey itself. Despite repeatedly requesting the driver to take the correct route, our concerns were ignored. The Pune-to-Goa journey took nearly 15 hours despite there being no major traffic issues, resulting in an entire day of our resort stay being wasted. The return journey was equally exhausting. We left Goa at 11:30 AM and reached Pune only around 1:30 AM. Watching a small child and senior citizens endure such an unnecessarily long journey was extremely frustrating.

To make matters worse, we were repeatedly asked to pay additional charges during the trip, including tolls that were supposedly already covered, night charges, Goa entry charges, police checking charges, and other unexplained expenses. As customers, we should not be expected to bear costs arising from vehicle-related issues or poor trip planning.

What disappointed me the most was Simply Trip’s complete lack of support throughout this ordeal.

During the journey itself, we continuously contacted the support team seeking assistance regarding the route, delays, and additional charges. Despite multiple calls and assurances, no meaningful help was provided. We were left to deal with the situation on our own.

Even after the trip, the support team continued giving us false hope. We received repeated promises of refunds, compensation, and Simply Trip credits. We were told that the matter was under review and that someone would get back to us shortly. Based on these assurances, we spent days following up, explaining the same issues repeatedly to different representatives, sharing details again and again, and waiting for updates.

Unfortunately, nothing ever came of those promises.

Over time, the responses became less frequent, and eventually, they stopped responding altogether. It felt like they were simply trying to delay the matter until we gave up. Not only was our family vacation ruined, but we also wasted countless hours after the trip chasing a resolution that never happened.

The most painful part is that this trip was planned as a special family celebration for our son’s first birthday. Instead of creating beautiful memories with our child and parents, we spent the trip dealing with delays, arguments, unexpected charges, and constant stress.

My biggest mistake was trusting the sales executive’s promises instead of paying attention to the numerous negative reviews already available online.

If you are traveling with children, elderly family members, or for any special occasion, I strongly advise you to think twice before booking with Simply Trip. A travel company should provide comfort, reliability, and support when things go wrong. In our experience, Simply Trip failed on all three.

The bus was good and the team had a comfortable journey

Pranav was really helpful on our journey.

Service is excellent driver behaviour is too good nothing wrong in whole trip

Good experience. The bus was good and also experienced driver. Also the team is very helpful in guiding with bookings. Definitely recommend.

It was my first experience with the simply trip and that was awesome and unimaginable touring experience Thaanks for the wonderful experience.....love from Maharashtra. Thanku so much.....

The trip was very convenient and the driver was cooperative and details about the driver and coordination with the operations team was good

Used for Company Event purpose in Bengaluru for different locations & overall experience was smooth

Recommend - 💯

We booked a 16 seater Temp Traveller to go to McLeodganj and we had the travel experience which we wanted - Sonu our driver was good and we had no issues at all. He handled the mountains roads also we'll and was very calm throughout the trip.
Overall good experience!

The traveller was good and driver was good

We booked tempo traveller through SimplyTrip. Good and reliable service provider.

Satisfied with the overall experience and online support!
Will recommend to friends and family.

Excellent service and customer support. I will recommend using this service to everyone. It is reasonable and comfortable

It was a good experience. Great support from the simplytravel team. Driver was punctual. Overall enjoyed the trip.

It was a really good experience