Cheapest and because of the KPN network one of the more environmentally friendly options. I just think it's very outdated to only be able to choose between being Mr or Mrs.
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See what reviewers are saying
Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
Company replied
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
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Affordable prices, fast internet, eSIM available, what else can you ask for? Top !
Company replied
Company details
About Simyo
Written by the company
Simyo is al 36x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond februari 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 35 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Simyo
Hi Juan,
Thank you for your review! We’re pleased to hear that changing your phone number went quickly and smoothly.
Greetings,
Simyo Webcare
Great client support and great service
Great client support and great service. Whole process easy to follow and to complete
19 March 2026
Unprompted review
Reply from Simyo
Hello Fati,
Thank you for your review. We are happy to see that you had such a good experience with us!
Greetings,
Simyo Webcare
Not everyone has the time to wait so…
Not everyone has the time to wait so try to hurry up with the e sim procedure cuz I will not pay for a SIM and wait for 24 hours to get a confirmation email 🤦🏽😒
23 March 2026
Unprompted review
Reply from Simyo
Hello Tazoh louis,
Thank you for your review. We are sorry to read that you are not happy with our service.
We will send your feedback to the right department. If you need help with the installation of the eSIM you can send an e-mail to webcare@simyo.nl. We will help you further then :)!
Greetings,
Simyo Webcare
Simyo is not what it was 10 years ago
Simyo is not what it was 10 years ago. Unexperienced calling employees dontbknow what to do or say. I ordered a phone and this could not be delivered die to wrong birthdate. They said i get my money in 2 days...still waiting. My new phone fm different provider is not accepted because Simyo says I still have a contract...oeps theyvforgot to cancel.
Mistake over mistake.....no customer service actions are taken.
Unemployed workers andxbad information...no more Simyo for me. Never.
20 March 2026
Unprompted review
Reply from Simyo
Hi Anton,
Thank you for your review. We’re sorry to hear that things did not go smoothly and that our service did not meet your expectations. We apologize for the inconvenience.
Could you send us an email at webcare@simyo.nl with a reference to this review and your personal details? That way, we can investigate what went wrong and work together to find a solution.
We truly value your feedback, as it helps us improve our service.
Greetings,
Simyo Webcare
everything on the site is easy find by…
everything on the site is easy find by your self, and easy to fix off deal by my self
15 March 2026
Unprompted review
Reply from Simyo
Hi Sebastiaan,
Thank you for your review. We're glad to hear that you find our site easy to navigate and that completing a deal on your own is straightforward. We appreciate your trust in us!
Greetings,
Simyo Webcare
Cannot do collect calls to a US number…
Cannot do collect calls to a US number using a Simyo card
14 March 2026
Unprompted review
Reply from Simyo
Hi Peter,
Thank you for your review. We understand that it is unfortunate that it is not possible to place collect calls to US numbers. Our sincere apologies for this.
As an alternative, you can also make calls via apps like WhatsApp, Skype, or FaceTime, which allow you to contact others over the internet without the costs being charged directly to you.
We take your feedback seriously to continue improving our services.
Greetings,
Simyo Webcare
Simyo Spain SIM card does not work…
Simyo Spain SIM card does not work abroad. I have been unable to receive calls or SMS from my bank since January. After two months of going back and forth with support, the final answer was simply: “there is nothing more we can do.”
My advice is that if you plan to travel outside Spain and need to receive bank SMS codes or phone calls, it is safer to choose a larger provider such as Movistar or Vodafone. I had to learn this the hard way. Simyo left me without service during my trip.
13 March 2026
Unprompted review
Reply from Simyo
Hi Alram,
Thank you for your review. We understand that this must have been frustrating for you. Since you are using a Simyo Spain subscription, we unfortunately cannot assist you on the Simyo Netherlands Trustpilot page.
For questions or feedback about your Spanish subscription, it’s best to share your review on the Simyo Spain Trustpilot page: https://www.trustpilot.com/review/simyo.es
Greetings,
Simyo Webcare
Reply from Simyo
Hi Deep,
Thank you for your review. Glad to hear that you received great help!
Greetings,
Simyo Webcare
Their policy about overseas data usage…
Their policy about overseas data usage is outrageous; they use technical loopholes as part of their business model. If you accidentally turn on mobile internet outside the EU, you'll be immediately charged 60 euros, because they set crazy tariffs (5 euros for 1 mb). I did it once, that was my fault, agree (they catch you - tricky but according to the rules). But today my wife switched mobile data to a different sim card in advance, then turned on mobile internet, and was also charged. The support said: "The usage you see is recorded by the SIM card and the device on the network. Sometimes, a small amount of data may still be used after you've changed the SIM card, for example, because a session wasn't fully completed or due to a delay in the network registration." I'm switching to another operator and will never recommend Simyo to anyone, this is an unworthy way to earn money from your clients.
23 February 2026
Unprompted review
Reply from Simyo
Hi Kirill,
Thank you for your review. We’re sorry to hear that you had such an unpleasant experience with data usage abroad. We can imagine this is frustrating, especially when you switch SIM cards and are still charged.
The rates for using data outside the EU are indeed high. Sometimes a small amount of data may still be recorded, for example due to delays in the network after switching SIM cards. We understand that this is not an ideal situation.
Could you please send us an email at webcare@simyo.nl with a reference to this review and your personal details? We would be happy to look for a solution together with you.
Greetings,
Simyo Webcare
Reply from Simyo
Hi Hans,
Thank you for your review. We’re happy to hear that the switch went smoothly and that you find our website clear. Welcome to Simyo!
Greetings,
Simyo Webcare
My wife chose Symyo over KPN a few…
My wife chose Symyo over KPN a few months ago. Much cheaper, same quality.
21 February 2026
Unprompted review
Reply from Simyo
Hi Jack,
Thank you for your review. We’re glad the switch went smoothly and that you’re satisfied with both the quality and the cost. That’s what we’re here for!
Greetings,
Simyo Webcare
says super fast then you receive 2 days waiting
says super fast then you receive an email in 2 (TWO) days you will receive your login info etc to use the e-sim. It could be nice to mention that up front that it takes 2 DAYS for you guys to sort out an e-sim.
6 February 2026
Unprompted review
Reply from Simyo
Hi Bettina,
Thank you for your review. We understand it is frustrating when you expect to start using your eSIM immediately, but then have to wait a few days for the necessary information. Our sincere apologies for this.
The processing of an eSIM order takes up to two business days, after which you receive an email with the login details to activate your eSIM.
We appreciate your feedback and will pass this on so that we can make our communication about this clearer.
Greetings,
Simyo Webcare
Plan is good for the price, but signal is weak
Plan is good for the price, but time to time internet is lost. Signal is weak. Almost always 2 of 4 grades. Signal could be stronger.
28 January 2026
Reply from Simyo
Hi Deividas,
Thank you for your review! We're glad you appreciate our pricing, but we're sorry to hear that the signal is sometimes weak and the internet connection drops.
To look into this properly for you, could you please send us an email to webcare@simyo.nl
with a reference to this review and your personal details? We’ll be happy to help you further.
Greetings,
Simyo Webcare
At the moment is perfect for me.
28 January 2026
Reply from Simyo
Hi Asobasi,
Thank you for your review! Great to hear that everything is perfect for you at the moment.
Greetings,
Simyo Webcare
2GB out of your bundle and they charge…
2GB out of your bundle and they charge you € 300, crazy!!
27 January 2026
Unprompted review
Reply from Simyo
Hi Robert,
Thank you for your review. We’re sorry to hear that charges were incurred outside of your bundle. We understand that this is frustrating and not what you were expecting.
We always send two warning text messages: one when 80% of your data bundle has been used and one when the bundle is completely used up. Once the bundle has been used and data is still consumed, the out-of-bundle rate of €0.15 per MB applies. To help prevent high out-of-bundle charges, we recommend setting a data cap (dataplafond). More information about this can be found here: https://www.simyo.nl/klantenservice/bundels/dataplafond
Could you please send us an email to webcare@simyo.nl including a reference to this review and your personal details? That way, we can look into this further for you.
Greetings,
Simyo Webcare
Cancelled a few months ago
Cancelled a few months ago, and yet they kept charging me every month for an unused number.
and i can't even contact the firm, takes forever.
not a good experience.
22 January 2026
Unprompted review
Reply from Simyo
Hi Anil,
Thank you for your review. We’re sorry to hear that you were still charged after cancelling and that contacting us was so difficult. That’s certainly not how it should be. Our apologies for the inconvenience.
We’d like to help you with this. Could you please send us an email at webcare@simyo.nl with a reference to this review and your personal details? Then we can look into this together and resolve it for you.
Greetings,
Simyo Webcare
They rejected my application for an…
They rejected my application for an eSIM for no reason
21 January 2026
Unprompted review
Reply from Simyo
Hello Rania,
Thank you for your review. We are sorry to see that you had a bad experience with us.
If a order is rejected we always send an e-mail with a 088-number that you can call so they can tell you what the reason is. If you see no number in your e-mail then you can send an e-mail to webcare@simyo.nl with your personal information and a reference from this review. We will then have a look with you.
Greetings,
Simyo Webcare
Warning; it takes 24hrs to receive esim
Thanks for letting me know AFTER paying money, that it will take 24 HOURS!!!! To receive esim. I dont need it after 24hrs i need it now thats why i ordered it ONLINE in the first place.
Aaand my prepay has been rejected because i didnt want to give all my personal details.
The email they sent conveniently doesnt mention how to get my money back.
God this company is AWFUL
UPDATE: it keeps getting better, besides this generic reply i got under my comment, i got an email saying it may take up to THREE WEEKS to send the €5 back to me. This is comedy
19 January 2026
Unprompted review
Reply from Simyo
Hi Ping,
Thank you for your review. We’re sorry to hear that this didn’t go as you expected. Our sincere apologies for this.
We understand how frustrating it can be to find out only after placing an order that activating an eSIM can take up to 24 hours, especially if you needed the eSIM right away.
Regarding the rejected prepaid application: before Simyo proceeds with accepting an application, a risk assessment is carried out in accordance with article 1.4 of our general terms and conditions, based on the personal details provided. It’s important that the account holder’s name and bank account number match the details you entered during the order process. If these details do not match, the order cannot be approved.
We can look into this further for you and can also inform you about the options for a refund. Please send us an email at webcare@simyo.nl with a reference to this review and your personal details, and we’ll help you further with this.
Greetings,
Simyo Webcare
i received a rejection email with no…
i received a rejection email with no reason, i paid with a NL bank account..
11 January 2026
Unprompted review
Reply from Simyo
Hi Gaia,
Thanks for your review. We're sorry to hear that your order was rejected and that you didn't receive an explanation. We understand how frustrating this is.
Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We can then look into your order further.
Greetings,
Simyo Webcare
Very fast service on the e-sim
Very fast service on the e-sim, even abroad. 5/5
8 January 2026
Unprompted review
Reply from Simyo
Hi Erik,
Thanks for your review! Glad to hear the eSIM worked smoothly, even while you were abroad.
Greetings,
Simyo Webcare
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