Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheapest and because of the KPN network one of the more environmentally friendly options. I just think it's very outdated to only be able to choose between being Mr or Mrs.
Company replied
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
Company replied
Company details
About Simyo
Written by the company
Simyo is al 36x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond februari 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 35 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged 70€ for “roaming” I never used
I was charged the maximum data rate of 70€ for data I never used abroad (outside EU), at a rate of 5€ per MB. This was despite the device roaming being switched off, being on flight mode, and turned off during the flight.
As soon as I turned my phone back on, I received an SMS from Simyo that I had reached my maximum “out of EU data usage” during the time of my flight, before I even landed!
The customer service wasn’t helpful, and I’ve now filed a case for my legal insurance to handle. I believe Simyo’s eSim service is at fault here, since I didn’t have such problems with a physical sim from them, tele2 etc before.
17 February 2025
Unprompted review
Reply from Simyo
Hi Emily,
Thank you for your review. We understand how unexpected charges can be upsetting. However, we want to clarify that it is not possible for data usage to occur when your phone is in flight mode with roaming turned off. The charges you incurred indicate that your device did connect to a network outside the EU, likely around the time you landed and powered your phone back on. It's possible that the usage was huge in a short amount of time and thats why you probably got the message straight away.
We would like to investigate this further. If you can provide us with the time of your flight and when you turned on your phone, we can verify the moment your device connected to the network and confirm the usage details. We can see when you used data on your account.
Please contact us at webcare@simyo.nl with this information so we can take a closer look and can also see if we can do something about the costs.
Kind regards,
Simyo Webcare
Good connectivity
14 September 2025
Unprompted review
Reply from Simyo
Hi Jatin,
Thank you for your review!
Kind regards,
Simyo Wecare
Easy simple
1 September 2025
Unprompted review
Reply from Simyo
Hoi Henk,
Thank you for your review!
Groetjes,
Simyo Webcare
very unprofessional customer service
very unprofessional customer service, I've ordered an iphone via their subscription and paid half of it directly. The order was rejected (while they have already taken the money) and the customer service was not able to give me any reason behind that, nor fixing the problem.
26 August 2025
Unprompted review
Reply from Simyo
Hi Samuele,
Thank you for your review. I'm sorry to hear your order was rejected and the customer service didnt provide you with a sufficient answer. Can you please contact us again at webcare@simyo.nl? We would love to look into this and help you out. Thanks!
Kind regards,
Simyo Webcare
No English translations..
No English translations... No warnings when I made an international call.. even though my phone has roaming turned off. It cost me €27 for a 2 min call.... No way to add roaming bundles. App needs an English version.
8 September 2025
Unprompted review
Reply from Simyo
Hi Calvin,
Thank you for your feedback. I understand you feel frustrated. If your roaming is turned off, you can still call abroad because you are in the Netherlands so therefore you are not roaming. This can be confusing, but you can always check the rates on our site if you are unsure about the costs.
We do take your feedback into account and will work hard to improve our services.
Kind regards,
Simyo Webcare
It's hard to switch from SIM only to…
It's hard to switch from SIM only to prepaid. Also not transparent what happens to credit on accounts when switching
7 September 2025
Unprompted review
Reply from Simyo
Hi Josefine,
We understand that switching from SIM-only to prepaid can feel complicated. We aim to make the process as clear as possible and provide all necessary information upfront. Regarding your credit, when switching, any remaining balance on your account is handled according to our terms and conditions, which we’re happy to explain in detail.
If you have any questions or need assistance with your switch, please contact us at webcare@simyo.nl. We are happy to help.
Kind regards,
Simyo Webcare
Fit is hep goed
6 September 2025
Unprompted review
Reply from Simyo
Hoi Fatima,
Bedankt voor je review!
Groetjes,
Simyo Webcare
I ordered a prepaid eSim to download it…
I ordered a prepaid eSim to download it looks like I need to call customer service to get an activation code, no body answers, and once they answered and told me we are going to call you back but still I'm waiting for their call, terible application as too.
3 September 2025
Unprompted review
Reply from Simyo
Hi Sarkan,
Thank you for your feedback.
We’re sorry to hear about the trouble you’re experiencing with activating your prepaid eSIM and reaching our customer service. Our aim is to provide smooth and reliable support, so it’s disappointing to hear you’ve had to wait.
If you’re still waiting for assistance, please try contacting us again via webcare@simyo.nl, and we’ll do our best to help you as quickly as possible.
Kind regards,
Simyo Webcare
Hidden fees and NO refund: avoid this service!
I went just one minute over my call allowance and immediately received a bill of nearly €40—with no prior warning that my minutes were running out. I only discovered it the next day. Absolutely outrageous!
I contacted the company, expecting some understanding or goodwill, but they refuse to issue a refund. This is completely unacceptable.
Do not subscribe to this service. They charge hidden fees and show zero customer care.
I request a refund for this criminal charge.
21 August 2025
Unprompted review
Reply from Simyo
Hi Ole,
We understand your frustration about the unexpected charges. With our app you can clearly keep track of the minutes provided with your account. But we understand this was an honest mistake.
If you’d like us to take another look or if there’s anything else we can do, feel free to reach out via webcare@simyo.nl. We’re happy to think along with you.
Kind regards,
Simyo Webcare
Very difficult to communicate with
Very difficult to communicate with, I tried ordering a phone with the sim card plan and got rejected SEVERAL times without an explanation and everytime I messaged or called I'd never get any helpful answers!!
28 August 2025
Unprompted review
Reply from Simyo
Hi Kim,
Thank you for your feedback. I'm sorry to hear about your negative experience with ordering a phone with simcard from us. I can understand you are very frustrated about the situation. Please contact us at webcare@simyo.nl so we can help you with this process.
Kind regards,
Simyo Webcare
Okay provider, but greedy monetization schemes.
Okay provider otherwise, but in my opinion it's predatory to charge for a data limit. Do not trust them to keep your best interests in mind. My wife turned off her data as soon as she got a notification that she was over her bundle, and now she's paying a significant portion of the monthly cost for the measly 56 megabyte of data that she went over. If you don't want it to happen, you have to pay them an extra charge monthly. I'm sure that technically, this doesn't cost them anything. Seems like a bit of a protection racket.
31 August 2025
Unprompted review
Reply from Simyo
Hi Pepijn,
Thank you for your review.
We understand that unexpected charges can be frustrating. At Simyo, we work with a clear bundle structure: if you use more data than your bundle includes, out-of-bundle charges apply. To help prevent this, we offer the feature of setting a data limit. This option is available so customers can choose what best fits their needs.
If you would like us to take a closer look at this situation, feel free to contact us at webcare@simyo.nl
Kind regards,
Simyo Webcare
Completed the form two times
Completed the form two times, both times there is an automated response via mail saying that it has been cancelled because of a risk analysis, without going into detail what made it a risk..
30 August 2025
Unprompted review
Reply from Simyo
Hi Taco,
I'm very sorry to hear this. We would like to look into this for you. It might be that we can just accept your order and the analysis was wrong. Please email us at webcare@simyo.nl. Thank you!
Kind regards,
Simyo Webcare
How can you be online in 15 minutesif…
How can you be online in 15 minutesif it takes 24 hours to get 2 emails to login to look at your login details ? Sorry if that email is true, then I need my money back. Need now a phone number !
20 August 2025
Unprompted review
Reply from Simyo
Hi Aebe,
Thank you for your review! Can you please reach out to us at webcare@simyo.nl. We would be happy to help you with your request.
Kind regards,
Simyo Webcare
Amazing platform and convenient offers!
Very clear website for internationals! Didn't have any doubts on any product as everything was explained.
19 August 2025
Unprompted review
Reply from Simyo
Hi Laura,
Thank you for your review.
We are happy to hear that you are satisfied with our services. 😊
Greetings,
Simyo Webcare
In Nederland prima, net over de grens in Duitsland slecht
In Nederland prima. Net over de grens drama tot nu toe ivm Odido
11 August 2025
Unprompted review
Reply from Simyo
Hi Vico,
Bedankt voor je review. Fijn om te horen dat je bereik goed werkt in Nederland!
Als je in het buitenland bent, is het soms zo dat je handmatig een netwerk moet selecteren in je telefoon voordat je verbinding werkt: https://www.simyo.nl/klantenservice/toestelhulp/netwerk-handmatig-selecteren.
Mocht dit geen verbetering hebben opgeleverd, neem dan gerust contact met onze klantenservice op. Wij helpen je dan graag verder hiermee!
Groetjes,
Simyo Webcare
It's fine
It's fine. Rates are good and the app works properly. No issues so far.
15 August 2025
Unprompted review
Reply from Simyo
Hi Rohloff,
Thank you for your review.
We are happy to hear that everything is working well for you!
Greetings,
Simyo Webcare
Good quality, good prices
I've been a Simyo customer for about 10 years. Quality is very good, user experience has been steadily improving as well. Prices are great too.
The only downside is the rather complicated system of accounts and contracts. I just ordered a new number, for my daughter. She just needs a number for now, no mobile internet and almost no calling. I ordered prepaid. While ordering, Simyo told me we can get 10 euros each if we make up a family. We do, so I tried. Nope, it turns out you can only get family account if you order Sim Only, not Prepaid. Not only can I not get that 10 euro discount for each of us (but they did promise 5 euros off the first invoices, let's check), but I cannot manage her contract either. I hope I didn't misunderstand them. But if I did, it only proves my point ))
13 August 2025
Unprompted review
Reply from Simyo
Hi Konstantin,
Thank you for your review.
We are happy to hear that you've been a loyal customer for so long and that your experience with us keeps getting better. This is what we do it for!
In your review, you mention our "Vriendendeal". You will only receive a €10 discount if both you and the new customer have a Sim Only plan. If one of you has a Prepaid connection, the discount will be €5 per person. So you and your daughter are indeed eligible for a €5 discount. 🙂
You can find more information about this on our website: https://www.simyo.nl/vriendendeal
Kind regards,
Simyo Webcare
Not possible to pay using creditcards!
Not possible to pay using creditcards anymore in 2025!
13 August 2025
Unprompted review
Reply from Simyo
Hi Karen,
Thank you for your message.
It is correct that we do not offer the option of paying by credit card. We have indeed discontinued this service. We apologize for any disappointment this may have caused.
Greetings,
Simyo Webcare
Reply from Simyo
Hi Mi,
Thank you for your review.
We are happy to hear that you consider us a good provider! 😊
Kind regards,
Simyo Webcare
Easy to find if you know how to handle…
Easy to find if you know how to handle this type of stuff. I think that a front page explaining the steps in the process would be useful
4 August 2025
Unprompted review
Reply from Simyo
Hi Gerard te Meerman,
Thank you for your review.
We greatly appreciate your feedback. Could you please send us an email to webcare@simyo.nl with the process steps you would like to see on our front page? We would also appreciate a reference from your review!
Thank you in advance!
Greetings,
Simyo Webcare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.