Sinclair Group - Bridgend Audi Reviews 

176
TrustScore 4.5 out of 5

4.6

Tremain Road, CF31 2TZ Bridgend, Wales, GB


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Rated 5 out of 5 stars

These guys are second to none. We called on a Saturday although it’s not open seen a guy around the back working overtime called Phill. He toke a look at the two scratches on front of our brand new d... See more

Rated 5 out of 5 stars

I am very happy with my purchase from VW Bridgend. From one phone call they were able to judge which was the best car for me and I reserved it straight away. I collected it a few days later and... See more

Rated 5 out of 5 stars

Another excellent purchase from Bridgend Audi. I was given clear guidance in making my choice, and kept informed of all updates in relation to my purchase. My car was delivered with no fuss and the ha... See more

Rated 4 out of 5 stars

From start to finish Martin was excellent from his first email right through to answering my calls and sorting out my Audi Q3 Sportback. I'm really happy with the car and it's growing on me day by day... See more

Company replied


Company details

  1. #28 of 91 best companies in Car dealer
  2. #8 of 16 best companies in Car Body Shop
  3. #23 of 60 best companies in Vehicle Repair
  4. #14 of 54 best companies in Used car dealer

About Sinclair Group - Bridgend Audi

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Tremain Road, CF31 2TZ, Bridgend, Wales, United Kingdom

  • 01656 602211

4.6

Excellent

TrustScore 4.5 out of 5

176 reviews

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1-star

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Replied to 75% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(176)

2,112 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent purchase for a quality car

I am very happy with my purchase from VW Bridgend. From one phone call they were able to judge which was the best car for me and I reserved it straight away.
I collected it a few days later and it was in excellent condition for a used car.

This is my second purchase from a VW dealership and I would 100% recommend buying from VW Bridgend,
All the staff were amazing, great customer service, friendly and approachable. Everything was explained clearly about the vehicle, the warranty and the service. I am confident that if I have any further queries, they would be very happy to help.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

These guys are second to none

These guys are second to none. We called on a Saturday although it’s not open seen a guy around the back working overtime called Phill.
He toke a look at the two scratches on front of our brand new district green Audi. He explained to us he would only need a ten minute buff as it hasn’t gone through to the paint work. Spoke to John on phone booked it in for today Wednesday the 29 th at 11:00 brought it back to me in the shop it toke them 10 mins. Will definitely be going back in future they were patient professional and you know they love cars and will look after it. Thanks guys you the best!

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Never trust a Sinclair's garage

Never trust a Sinclair's garage , period. They ruined the injectors in 2017 during the emissions scandal and now they have fully packed in again and the golf needs to be scrapped . Wasted money on this car , never trust VW either. Sinclair's ignored all attempts to contact them about a separate issue because they couldn't be bothered . I hope they go out of business. VW is dead. Here comes the spin to get out of it, they can't find an email, when I sent 2. Shows how they are in denial.

8 July 2026
Unprompted review
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

We're very sorry to read about your experience.

We take all customer feedback seriously and would welcome the opportunity to better understand what has happened and discuss the concerns you've raised. Unfortunately, we're unable to identify your details from your review.

If you would be willing to, please email csuaudi@sinclairgroup.co.uk with your name, vehicle registration and preferred contact details so that a member of our team can investigate the issues fully and get in touch.

Rated 5 out of 5 stars

Sinclair Bridgend - a good place to do business

Sinclair Bridgend always provides me with good service. The staff are always friendly and helpful

2 July 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your kind words! We're so happy to hear that our team at Sinclair Audi, Bridgend consistently delivers top-notch service. We strive to go above and beyond to ensure our customers have a positive experience with us. We appreciate your support and can't wait to see you again soon!

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly staff

2 July 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your kind words! Our staff takes great pride in providing excellent customer service. We are happy to hear that you had a positive experience with us.

Rated 4 out of 5 stars
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your kind words! Our team takes great pride in providing exceptional service and understanding to our customers. We appreciate your feedback and hopefully see you again soon.

Rated 5 out of 5 stars
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your review! Our team is committed to providing quick and efficient service to all of our customers. We appreciate your support!

Rated 5 out of 5 stars

Fantastic Customer service

The branch kindly arranged to have a vehicle delivered to me in Bridgend from their Neyland branch. The vehicle was exactly as I'd hoped, and they secured the transaction within a week. James at the branch was lovely to deal with, and very honest.

22 June 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our team was able to provide exceptional service and help secure exactly what you were looking for. We greatly appreciate your kind words and hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Another excellent purchase from…

Another excellent purchase from Bridgend Audi. I was given clear guidance in making my choice, and kept informed of all updates in relation to my purchase. My car was delivered with no fuss and the hand over was perfect. All staff I spoke to were helpful and knowledgeable- making the process smooth.

21 June 2026
Rated 5 out of 5 stars

Everyone is very friendly and helpful…

Everyone is very friendly and helpful including the receptionist and a woman in servicing who is called Alicia, I think.Martin is very good at explaining everything in the new car and is always patient and courteous. These are the reasons why I've returned to yourselves several times.

31 May 2026
Rated 5 out of 5 stars

Excellent service again from Jacob and the…

Excellent service from Jacob and the team at Bridgend Audi.
I had a warning message on my vehicle last night, at 4.30 today I have the car back, sensor replaced and it’s been cleaned beautifully. This isn’t the first time I’ve dealt with the Bridgend branch of Audi, they really do look after the customer.
I would recommend every time thank you all 😊

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic selection of cars and…

Fantastic selection of cars and excellent sales representatives.

18 April 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

We're thrilled to hear that you had such a positive experience with our team and selection of cars! We take pride in providing our customers with the best selection and service possible. Thank you for your review!

Rated 5 out of 5 stars

Audi did it again!

Martin Nixon is an excellent salesman. He communicated very well with me at every stage of the way and ensured that I purchased the car of my dreams.

2 April 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your positive review! We're thrilled to hear that Martin provided exceptional service and helped you find the perfect car. We appreciate your business and look forward to serving you in the future.

Rated 5 out of 5 stars

I had an excellent experience which…was very positive.

I had an excellent experience which made the whole process very easy. Sales staff sat with me and explained very patiently all the new controls on the vehicle ensuring that I was fully confident with my new car before leaving the showroom.
I was very satisfied with the excellent service I received.

27 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for sharing your positive experience! We're thrilled to hear that our sales staff went above and beyond to ensure your satisfaction with your new car. Enjoy your new car and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Debbie, New Car…

I am always made to feel welcome & spoiled rotten with coffee & cake. A 100% better experience than Swansea & definitely worth travelling the longer distance. Thank you 💕

31 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

We're thrilled to hear that you had a wonderful experience at our business! We pride ourselves on providing top-notch service and making our customers feel special.

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