The salesman was very good and helpful

The sales staff were very helpful, and not at all pushy. They were very informative about the vehicle and spent time going through the functions. I have already recommended them to people who have seen the car.

Adam helped me order my car and with any enquiries and advice I needed until the new car was handed over. Very helpful and friendly team

Great customer service from the sales team of Matt, Carwyn and Adam. Very helpful and kept me updated along the way.
Thanks everyone

Excellent service, extremely happy

Quick delivery of the car, awesome pricing for the add-on services. Adam was super helpful and candid about suitable services given our requirements.
We also got a very good pricing which enabled us to upgrade from base model to top of the line.

Carwyn was my sales guy but all of them are a Really helpful team at Cardiff.

Excellent service

Excellent service, knowledgable staff, friendly, not pushy. Great service and would highly recommend.

I just wanted to say a huge thank you And give a good review for Matt the general manager and Adam the assistant who processed our order today. It was a very tricky one and it meant that they would not get their commission, but this was not a problem for them and nothing was a problem. They completely supported customer service and the fact that I needed help and we are so delighted to place our order today with them for a MOTABILITY car for my daughter. She’s very excited to be having the sea lion five and can’t wait for it to arrive. Once again a huge thank you to this incredible team at BYD Cardiff.

I dealt with Cas from the moment we came into the BYD branch for the first time all the way until we collected our car. He was enthusiastic and knowledgeable and worked hard to ensure we got our car at the right price.

Adam made the experience great, very friendly, with a good knowledge of BYD cars. Offered a hot drink, and we were talked through the different cars. Decided to purchase and we were really happy with staff and service. Highly recommend

I had initially intended to leave a 5-star review; however, I would like to share some feedback regarding the vehicle delivery.
At the time of collection, it seems the inspection team did not carry out a fully thorough check. Around two hours after delivery, I noticed a small dent on the front left door.
Additionally, as this is a hybrid BYD vehicle with 230V AC generator functionality, I expected a compatible cable to be included in the supplied equipment. However, this cable was not provided.
I am not sure whether this item is part of the standard delivery package or was missed during handover.
The issue with the door has already been reported to the seller and is scheduled to be addressed.

Adam is an excellent salesperson. Able to answer all our questions. Not pushy but extremely helpful.

The guys at BYD Sinclair Cardiff are really helpful and friendly. The service they offer is excellent, besides a really good informative handover of my new car, I was phoned two days later to make sure I was happy with it and if I had any questions. I cannot fault their customer service.

Amazing staff and very friendly explained everything and showed me what everything was used for.

Very easy to get a test drive
Smooth car collection
Friendly staff especially Alice

Poor communication, none reply to emails or phone call from me after purchased car