Olivia was very pleasant and knowledgeable. We ended up buying a completely different car that better suited our needs. However the were a number of times that messages were not passed on and callback... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service. It made the whole process easy from start to finish. Staff could not have been more helpful.
Staff were all always friendly and helpful, never pushy. Elliott was always happy to answer all our queries regardless how small, even after care has been great. Other Sinclair Group sales teams could... See more
Company replied
Bought my BYD Seal U DM-i early this month, the showroom staffs were really helpful and sorted everything quickly without any hassle. Thank you Maria. Car is brilliant — drives really smooth and quie... See more
Company details
- #26 of 89 best companies in Car dealer
- #8 of 16 best companies in Car Body Shop
- #13 of 55 best companies in Used car dealer
- #23 of 60 best companies in Vehicle Repair
About Sinclair Group - BYD Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Castell Close 3, SA7 9FH, Llansamlet, Wales, United Kingdom
- 01792 305444
4.8
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable friendly
Olivia was very pleasant and knowledgeable. We ended up buying a completely different car that better suited our needs. However the were a number of times that messages were not passed on and callbacks missed.
26 September 2026
Excellent customer service
Excellent customer service. It made the whole process easy from start to finish. Staff could not have been more helpful.
18 September 2026
Very helpful
Very helpful, supportive and understanding through the whole procesS. Not pushy and genuine helpful. The car is amazing.
17 September 2026
Olivia Morgan was very professional and…
Olivia Morgan was very professional and helpful made my car buying very easy and enjoyable. Absolutely over the moon with my new car highly recommended.
4 September 2026
Unprompted review
Olivia Morgan was truly excellent
Olivia Morgan was truly excellent, and would highly recommend. Absolutely thrilled with my car.
6 September 2026
Bought my BYD Seal U DM-i - Love it
Bought my BYD Seal U DM-i early this month, the showroom staffs were really helpful and sorted everything quickly without any hassle. Thank you Maria. Car is brilliant — drives really smooth and quiet, and I am hardly using any petrol around Swansea, so saving a lot of money. Thank you Sinclair BYD Swansea
5 September 2026
The sort of service you do not get these day
I am compelled to write a review following a visit to the BYD franchise in Swansea that my wife and I made. Our visit to BYD was by chance as we have already visited another car company the week before where we received extremely poor service and walked away. On arrival at the BYD site in Swansea we were met by Elliot, a very pleasant and professional young man who took us on a test drive and we loved the car. On our return we were ready to commit but my wife did mention that she liked the slightly bigger BYD Seal U but in black, we wanted a nearly new, then the manager Martin stepped in and said "let me find one for you", well after a coffee and a lot of banter Martin was true to his word and we signed up there and then and we await collection next week. I admit I have been a bit of an annoyance chasing the car as I am really looking forward to driving it. Both Elliot and Martin have been fantastic and the reason we decided to purchase. It is the sort of service you hope for but rarely find these days. Thank you both so much.
10 August 2026
Unprompted review
Reply from Sinclair Group - BYD Swansea
Thank you so much for taking the time to share your experience, Paul! We’re delighted that a chance visit to BYD Swansea led you and your wife to the perfect car. It’s wonderful to hear how Elliot and Martin made you feel welcome, listened to exactly what you wanted and delivered the level of service you deserved. We’ll be sure to share your kind words with them both. We hope the wait isn’t too painful and that you absolutely love your BYD SEAL U when collection day arrives!
Kind regards,
Sinclair Group.
Perfect sales team.
Staff were all always friendly and helpful, never pushy. Elliott was always happy to answer all our queries regardless how small, even after care has been great. Other Sinclair Group sales teams could learn a lot from this team.
17 July 2026
Reply from Sinclair Group - BYD Swansea
Hi Dawn, thank you for your lovely review! We’re delighted to hear that Elliott and the team were friendly, helpful and never pushy throughout your experience. It’s especially wonderful to know that Elliott has continued to provide excellent support after your purchase. We’ll be sure to pass your kind comments on to him and the wider team.
Kind regards,
Sinclair Group
The staff were excellent
The staff were excellent, and even though the site is under construction their attention to the smallest of detail was superb
17 July 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your wonderful review, David.
We’re delighted to hear that the team provided such excellent service and maintained a high level of care and attention throughout your visit. We really appreciate your understanding while work continues on site, and it’s fantastic to know that this didn’t detract from your experience with us.
Your kind comments will mean a great deal to the team. Thank you for taking the time to share your feedback.
Kind regards,
Sinclair Group.
Friendly and helpful.
Friendly, informative and helpful staff. Elliott Doran was our first point of contact, a delightful young man.
2 August 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your lovely review, Mrs Richards.
We’re delighted to hear that you found the team friendly, informative and helpful throughout your experience with us. It’s especially wonderful to hear your kind comments about Elliott and the positive impression he made as your first point of contact.
We’ll be sure to pass your lovely feedback on to Elliott and the wider team. Thank you for taking the time to share your experience with us.
Kind regards,
Sinclair Group.
Nice and cool
Nice and cool , explained every question clearly , Maria and other staff very much friendly 👍👍
2 August 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your lovely review.
We’re delighted to hear that Maria and the wider team made you feel welcome and provided such a friendly experience. It’s especially great to know that everything was explained clearly and that the team took the time to answer all of your questions.
We’ll be sure to pass your kind comments on to Maria and the team. Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
The whole experience of purchasing the carrar
The staff were extremely helpful. Nothing was too much trouble.
The experience of purchasing a new car was all done so smoothly, no pressure just helpful advice.
1 July 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your kind words! It was a pleasure assisting you with your new car purchase. We strive to provide outstanding customer service and are happy to hear that your experience was smooth and stress-free. We appreciate your trust in us and look forward to seeing you again in the future.
Kind regards,
Sinclair Group.
Excellent staff service very helpful…
Excellent staff service very helpful and friendly would recommend byd Swansea
25 June 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your fantastic review, Andrew.
We’re delighted to hear that you received such helpful and friendly service from the team at Sinclair BYD Swansea. Your recommendation means a great deal to us, and we’ll be sure to share your kind comments with the team.
Thank you for choosing Sinclair BYD, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Enjoyable experience
A very straight forward and professional experience provided by both Elliott and his manager Martin.
24 June 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your kind review, Mrs Evans.
We’re delighted to hear that Elliott and Martin provided such a straightforward and professional experience throughout. Making the process as smooth and easy as possible is exactly what we aim for.
We’ll be sure to pass your kind comments on to them both. Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Swansea
Thank you for your kind review, Denver.
We're delighted to hear that you had a great experience with us and that our team made you feel well looked after throughout your visit. Providing excellent customer service is something we take great pride in, so it's wonderful to know our staff couldn't do enough to help.
Thank you for choosing Sinclair. We hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
Pleasant and helpful staff
Pleasant and helpful staff. Test drive was easy to book and ordering and pick up was done within a good period of time.
2 May 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your kind review.
We're delighted to hear that you found our team pleasant and helpful, and that the entire process, from booking your test drive through to collecting your new vehicle, was straightforward and efficient.
Providing a smooth and enjoyable customer experience is always our goal, so it's wonderful to know we delivered that for you.
Thank you for choosing Sinclair, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Swansea
Thank you for your review, Gillion.
We're delighted to hear that you received excellent service from our team. Providing a professional and friendly experience for every customer is something we take great pride in, so it's wonderful to receive your feedback.
Thank you for choosing Sinclair, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
This was my first experience of dealing…
This was my first experience of dealing with your group.I a pleased to say the whole experience was a positive one mainly due to the wonderful way in which your staff helped us through the whole process
explaining clearly every aspect of the purchase. I would like to say that no pressure was put on us
throughout.
10 May 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your wonderful review, David.
We’re delighted to hear that your first experience with our group was such a positive one. It’s particularly rewarding to know that the team took the time to guide you through every aspect of the purchase, ensuring everything was explained clearly and helping you feel confident throughout the process.
We’re also pleased to hear that you felt no pressure at any stage. Providing a relaxed, informative and customer-focused experience is something we strive for, so your feedback is greatly appreciated.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many happy miles in your new car.
Kind regards,
Sinclair Group.
Very good customer service.
10 May 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your review, Manu.
We’re delighted to hear you received very good customer service from the team. Providing a welcoming and positive experience for our customers is always our goal, so your feedback is greatly appreciated.
Thank you for choosing us, and we hope to see you again in the future.
Kind regards,
Sinclair Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.